Learn From The Best

Ms. Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service & sales expert and an author of several quality books. (Customer Service Excellence, Sell Like A Superstar, The Complete Salesmaster, Winning Public Speaking & Presentation Skills, Business English Communication, Guide To Telemarketing, Stress Management, Back To Basics For Good English Grammar).



She has with her more than 28 years of vast working experience in more than 8 industries. She had worked in many leading public listed and multinational companies . During her exposure, she has acquired no less than 18 years experience in training and development of employees and agents. She had worked in many industries including Banking, Insurance, Investment, Advertising, Hospitality, Construction, Education, etc.



Her wide exposure in Sales Management, Customer Focus Management, People Management & Business English Communication not only made her a successful sales achiever but also an excellent trainer, mentor, motivator and public speaker in these fields. Her vast experience in many fields and her professional qualifications have given her an extra edge in writing several comprehensive books to share her knowledge. Her books include 8 personal development books and 2 real life story books. Furthermore, she is also a much sought after and successful English Language and soft skills trainer for big conglomerates, GLCs, big pubic listed companies, manufacturing companies, ministries, government departments, universities, etc.

She is a reputable and seasoned professional trainer for public and in house programmes on People Skills, Management, Leadership, Marketing & Sales, Customer Service, Communication Skills, Public Speaking & Presentation Skills, Business English Communication, English Conversation & Business Writing, Time Management, Debt Collection Skills, Soft Skills and Personal Development For Executives and Managers. Her participants included those from large Multinational Companies, leading Conglomerates, Financial & Service sectors, Oil & Gas, FMCG, Manufacturing, Construction, Ministries, Bank Negara, GLCs, SMIs, SMEs, Universities, etc. She is also an approved PSMB trainer (TTT Exempted). She travels widely and offers training locally and abroad.



She is well accepted especially in English programmes and Soft Skills due to her ability to communicate in 3 languages, namely: Malay, English and Mandarin.



A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “ keep learning” habit for personal development.

“Knowledge is no power but Application is“

Overcoming Bad Grammar At Work

25 June 2021

Introduction

Grammar matters in effective English communication.

Wrong grammar can cause misunderstanding of message conveyed. It is important to overcome bad grammar at work for better performance and word harmony.



Correcting common grammar mistakes is not difficult. Identify these grammatical errors and have them corrected with external guidance like training.



Bad grammar can cause embarrassment and will not create a good impression. Office staff can misunderstand instructions. Customers may get confused with the message conveyed. Too many grammar mistakes can subsequently affect company’s image.



This course not only helps to overcome the many grammar mistakes at work but enables participants to have better knowledge of important grammar in English communication.



The training gives participants more confidence in speaking and writing at work.

Program Outlines

1.  BACK TO BASICS FOR GOOD ENGLISH GRAMMAR

a. What tenses to use in different states of happening?: Present, Past, Perfect & Future.

b. Nouns and Pronouns in sentence construction: Subjective and Objective

c. Singular and Plural in countable and uncountable nouns

d. Punctuation: Comma, Full stop and Apostrophe.

e. Correct use of Articles: a, an & the

f. Right connectors in sentences: Conjunctions & Prepositions



2.  RIGHT GRAMMAR FOR EFFECTIVE TELEPHONING

a.  Greeting customers and staff

b.  Answering calls from staff and customers

c.  Asking questions smartly

d.  Transferring calls

e.  Taking messages and conveying messages



3. GETTING UNDERSTOOD IN OFFICE DISCUSSIONS

a. Giving instructions

b. Making suggestions

c. Offering Help

d. Apologising

e. Disagreeing

f. Thanking staff



4. CONNECTING WITH DIFFICULT CUSTOMERS IN GOOD ENGLISH

a.  Learn some common English customer service vocabulary and phrases

b.  Words to avoid in difficult encounters with customers



5. RESPONDING TO ENQUIRIES WITH GOOD ENGLISH

a.  Using right vocabulary to avoid misunderstanding

b.  Correct use of tenses to differentiate states of happening

c.  Simple English for better understanding

d.  Giving information with correct grammar



6.  OVERCOMING GRAMMAR MISTAKES IN EMAILS

a. Correcting common grammatical errors in emails

b. English business writing rules for proper emailing

c. Making emails more interesting to read with winning English adjectives

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Who Should Attend

  • Those who wish to speak and write better English with less grammar mistakes

  • Clerks, Executives & Managers requiring improvement on English proficiency

  • A good course for identifying and overcoming grammatical errors at work

  • Level of understanding: Intermediate

Methology

  • Interactive Lectures With Role Plays, Individual & Team Exercises

  • Power point presentation with flip charts and/or white boards

  • Full participation is required to make the training much energised.

After Attending, You Will Return To Your Job

1. Ability to correct common grammar mistakes in office discusions

2. Raising confidence level in better interactions with all levels of people

3. Helping to conduct office meetings with less misunderstanding

4. Smoothens connections with customers with better English

5. Overcoming grammar weakness for better comprehension of the language

6. Achieving company’s goals without language barrier

Course Fees

Normal Fee ~ RM 750 / person

Group Discount (for 3 or more participants) ~ RM 638 / person

(Incl. 6% Service Tax)

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