Learn From The Best

Ms. Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service & sales expert and an author of several quality books. (Customer Service Excellence, Sell Like A Superstar, The Complete Salesmaster, Winning Public Speaking & Presentation Skills, Business English Communication, Guide To Telemarketing, Stress Management, Back To Basics For Good English Grammar).


She has with her more than 28 years of vast working experience in more than 8 industries. She had worked in many leading public listed and multinational companies . During her exposure, she has acquired no less than 18 years experience in training and development of employees and agents. She had worked in many industries including Banking, Insurance, Investment, Advertising, Hospitality, Construction, Education, etc.


Her wide exposure in Sales Management, Customer Focus Management, People Management & Business English Communication not only made her a successful sales achiever but also an excellent trainer, mentor, motivator and public speaker in these fields. Her vast experience in many fields and her professional qualifications have given her an extra edge in writing several comprehensive books to share her knowledge. Her books include 8 personal development books and 2 real life story books. Furthermore, she is also a much sought after and successful English Language and soft skills trainer for big conglomerates, GLCs, big pubic listed companies, manufacturing companies, ministries, government departments, universities, etc.


She is a reputable and seasoned professional trainer for public and in house programmes on People Skills, Management, Leadership, Marketing & Sales, Customer Service, Communication Skills, Public Speaking & Presentation Skills, Business English Communication, English Conversation & Business Writing, Time Management, Debt Collection Skills, Soft Skills and Personal Development For Executives and Managers. Her participants included those from large Multinational Companies, leading Conglomerates, Financial & Service sectors, Oil & Gas, FMCG, Manufacturing, Construction, Ministries, Bank Negara, GLCs, SMIs, SMEs, Universities, etc. She is also an approved PSMB trainer (TTT Exempted). She travels widely and offers training locally and abroad.


She is well accepted especially in English programmes and Soft Skills due to her ability to communicate in 3 languages, namely: Malay, English and Mandarin.


A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “ keep learning” habit for personal development.


“Knowledge is no power but Application is“

IMPROVING SPOKEN ENGLISH & BUSINESS WRITING SKILLS
“Unleashing Our Best Performance With English Proficiency”

4 - 5 November 2020

Introduction

Chart your future with excellent spoken English and business writing skills.


English is the pathway for work and business success. This global language enhances our abilities to advance in our career and education. 

One cannot imagine how to further our higher education without English. Our career advancement depends very much on our competence on how to master the language so that we can communicate effectively both at work and business.


The language is no doubt the second language for many people but cannot be treated as such due to the great importance of it on our career advancement and our urge for more education and knowledge. 


Our next level of success depends very much on this global language.

Business organisations take all efforts to train their employees to master the language proficiency for work and business excellence.


Unleash our best performance with English proficiency!


This course helps participants to master the essential spoken English and Business Writing skills for work and business excellence.


The training also enhances the understanding and application of grammar rules, right vocabulary and correct sentence construction in our daily English communication whether spoken or written.


Participants will become more confident in using the language proficiently.


COURSE OBJECTIVES:

  • To master the essential spoken English and business writing skills

  • To correct common grammatical errors in everyday conversation and writing

  • To secure better understanding from both customers ,bosses and staff

  • To communicate with staff and customers with confidence and effectively

  • To achieve company’s goals and objectives

Program Outlines

COMMON FEARS IN ENGLISH FLUENCY

  • Fear of making mistakes : grammar, vocabulary and spelling

  • Speaking flaws

  • Writing uncertainties


GRAMMAR HURDLE

  • The Right Tenses For Different States Of Happening

  • Subject & Verb Agreement In Any Sentence

  • Using : a, an, the

  • Modal verbs : can, may, will, shall

  • Applying the Right Conjunctions: however, but, and, therefore, till, until

  • Prepositions: in, on, at

  • Punctuations: coma, apostrophe

  • Adjectives


ENGLISH FLUENCY IN OFFICE MEETING

  • Meeting vocabulary and phrases

  • Words to avoid

  • Pace in speaking

  • Important expressions : suggestions , objections, agreements


CUSTOMER SERVICE EXCELLENCE WITH ENGLISH FLUENCY

  • Making more use of common customer service phrases

  • Replying enquiries

  • Handling complaints professionally

  • Rephrasing : No, Cannot, No way

  • Showing appreciation

  • Apologising


TELEPHONING WITH ENGLISH FLUENCY

  • Common English Greetings

  • Identification phrases

  • Offering Help Professionally

  • Asking Questions Intelligently


ENGLISH FLUENCY IN EMAIL WRITING

  • Email guidelines

  • Right formats to write

  • Grammar ,words and spelling

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Who Should Attend

  • Executives & Managers

  • Non Executives with great desire to improve their English skills

  • Level of understanding : Intermediate

Methology

  • Full participation is required.

  • Interactive Lectures with Role Plays, Writing Exercises and Team Activities

  • Power Point Presentation With Flip Charts And White Boards

After Attending, You Will Return To Your Job

  • Able to communicate in English effectively

  • Knowing how to avoid common errors in English communication

  • Raising confidence in both speaking and writing fluently

  • Enhancing ability to achieve company’s goals and objectives

  • Helping to unleash the best with English proficiency

Course Fees

Normal Fee ~ RM 1378 / person

Group Discount (for 3 or more participants) ~ RM 1240.20/ person

(Incl. 6% Service Tax)

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