Learn From The Best

Ms K. Yasotha, an experienced corporate trainer in the areas of business communication, personal development, leadership, customer service, public speaking as well as writing skills, has more than 16 years of experience in the education and training industry. She has trained participants from various leading institutes and multinational organizations in Malaysia, Singapore, Indonesia and Vietnam. Her participants comprise officers, support staff, secretaries, executives and managers from numerous corporate sectors.

Having been the Customer Relations Manager for an international organization, she imparts the essential skills and knowledge that are pertinent to ensure the highest quality of service to internal and external customers while maintaining professional business etiquette. In addition, she has also published course books entitled “Easy English / Working English” for the National Productivity Board (NPB) of Singapore.

Ms K.Yasotha, who is on a personal mission to educate and empower individuals with the necessary knowledge in order to achieve personal and organizational goals, is well-known for her practical, dynamic and lively sessions. She achieves her objectives and mission through challenging interactive sessions, thus consistently receiving excellent feedback from her participants.

Among the organizations that she has conducted in-house training for are Sony Video, ACCA, Mayban Assurance, AE Technology, Bank Pertanian, KLMF, SP Setia, BDO Binder, GEP Associates, Great Eastern,, MCIS, Bax Global, Morrison, Zaid Ibrahim & Co., Kobe Precision Technology, Malaysian National Reinsurance Bhd, BASF Petronas Chemicals, Morrison, Penang Port Authority, Multimedia University, Tenaga Nasional Bhd, Yamaha , Soritsu Sdn Bhd, Mattel , Komag, Kobe, B Braun, Transocean, Antah Schindler, Sysmex, Skynet, Syarikat Maluri, Automotive Centre of Excellence, Atos Origin, Westport, Proton, CIMA, Schlumberger, Astro, Visiber, Efogen, RHB , UOA, OUB, Interflour, Hong Leong, Securities Commission, CPA,MIA, Bank Islam, Celcom, Forlife, Malaysian Institute of Arts, Baker Tilly, Deloitte.

Ms Yasotha, who is a PSMB certified trainer and a certified NLP practitioner, holds a Cert in TESL, B.A. (Hons) in English and M.Sc. in Corporate Communication.

Enhancing Your Business Writing Techniques and Skills

28–29 September 2020


Being able to write confidently and professionally in today’s demanding business world is vital for organizational success. This program focuses on a structured approach to writing and the development of techniques and skills that are necessary for effective written communication.

Program Outlines

Module 1 – Essential Grammar in Business Writing

  • The importance of subject-verb agreement in sentences

  • Using the correct tenses – present. past or perfect tenses

  • Parallelism to enhance flow and relationship of ideas

  • Analyzing common grammatical errors in business writing

Module 2 – Writing Clear, Correct Sentences and Paragraphs

  • Recognizing incomplete and run-together sentences

  • Connecting ideas and improve flow using transitional words

  • Avoiding repetition and redundancy in writing

  • Measuring the clarity of writing by using the Gunning Fog Index

Module 3 – Techniques for Effective Writing

  • Using ABC- accuracy, brevity and clarity- in writing

  • Applying the positive tone for positive impact

  • Eliminating negative language and using positive language

  • Replacing old-fashioned style with the modern style of writing

  • Avoiding jargon and using appropriate terminology in writing

Module 4 – Writing Impactful E-Mail at Work

  • Awareness of e-mail etiquette

  • Common mistakes when writing e-mail

  • Beginning and ending an e-mail appropriately

  • Using the SMART subject line

  • Writing to the point – conveying the intended message

Module 5 – Effective Customer Correspondence

  • Parts of a business letter– salutation, closing, date, address

  • Fully blocked style with open punctuation

  • Common phrases to start and end letters

  • Handling complaints positively and professionally

  • Using customer-centered wording for enhanced effectiveness

Module 6 – Making Your Writing Look Professional

  • Homonyms that confuse the reader

  • Using paragraphs and sub-headings effectively

  • Proof-reading for commonly overlooked errors

  • Effective and correct usage of punctuation

  • Producing a polished, correct final draft

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Who Should Attend


This course will utilize a combination of lectures, discussions, practice sessions and group discussions.

After Attending, You Will Return To Your Job

• Grasp essential grammar for grammatically correct sentences

• Identify and correct the various types of sentence errors

• Measure the complexity level of writing using the Fog Index

• Skillfully use the positive tone for a positive response

• Understand the basic techniques that produce good writing

• Avoid unnecessary jargon and use the correct terminology

• Write effective e-mail and winning business correspondence

Course Fees

Normal Fee ~ RM 1378 / person

Group Discount (for 3 or more participants) ~ RM 1240.20/ person

(Incl. 6% Service Tax)

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