Learn From The Best

Ms. Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service & sales expert and an author of several quality books. (Customer Service Excellence, Sell Like A Superstar, The Complete Salesmaster, Winning Public Speaking & Presentation Skills, Business English Communication, Guide To Telemarketing, Stress Management, Back To Basics For Good English Grammar).


She has with her more than 28 years of vast working experience in more than 8 industries. She had worked in many leading public listed and multinational companies . During her exposure, she has acquired no less than 18 years experience in training and development of employees and agents. She had worked in many industries including Banking, Insurance, Investment, Advertising, Hospitality, Construction, Education, etc.


Her wide exposure in Sales Management, Customer Focus Management, People Management & Business English Communication not only made her a successful sales achiever but also an excellent trainer, mentor, motivator and public speaker in these fields. Her vast experience in many fields and her professional qualifications have given her an extra edge in writing several comprehensive books to share her knowledge. Her books include 8 personal development books and 2 real life story books. Furthermore, she is also a much sought after and successful English Language and soft skills trainer for big conglomerates, GLCs, big pubic listed companies, manufacturing companies, ministries, government departments, universities, etc.


She is a reputable and seasoned professional trainer for public and in house programmes on People Skills, Management, Leadership, Marketing & Sales, Customer Service, Communication Skills, Public Speaking & Presentation Skills, Business English Communication, English Conversation & Business Writing, Time Management, Debt Collection Skills, Soft Skills and Personal Development For Executives and Managers. Her participants included those from large Multinational Companies, leading Conglomerates, Financial & Service sectors, Oil & Gas, FMCG, Manufacturing, Construction, Ministries, Bank Negara, GLCs, SMIs, SMEs, Universities, etc. She is also an approved PSMB trainer (TTT Exempted). She travels widely and offers training locally and abroad.


She is well accepted especially in English programmes and Soft Skills due to her ability to communicate in 3 languages, namely: Malay, English and Mandarin.


A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “ keep learning” habit for personal development.


“Knowledge is no power but Application is“

IMPROVING ENGLISH FLUENCY IN SPEAKING AND WRITING
“ Reaching Out And Convincing Others With Fluent English”

15 October 2020

Introduction

Many of us can speak and write English but not fluently.

We may have good grammar, vocabulary and pronunciation but to speak for five minutes without any flaw or hesitation will be difficult if we are not fluent in the language.

Global communication is a must these days for reaching out in the corporate and business world

English is a well-accepted international language for all players in this rapidly changing world.

Speaking and writing fluently in English need a lot of practice especially for non-native speakers.

Making more use of phrases and constant practice improves English fluency.

Fluency means one’s ability to speak and write a language smoothly and quickly. It can be improved through frequent practice and keep learning. It is a mark of a learned man and command for respect.

English fluency is important at work and for business. It upholds professionalism and creates a better impression in this competitive world of challenges.

This course helps to improve English fluency in speaking and writing. The training enhances one’s ability to connect fluently in English with staff and customers from other communities and different parts of the world.

Program Outlines

COMMON FEARS IN ENGLISH FLUENCY

  • Fear of making mistakes : grammar, vocabulary and spelling

  • Speaking flaws

  • Writing uncertainties


GRAMMAR HURDLE

  • The Right Tenses For Different States Of Happening

  • Subject & Verb Agreement In Any Sentence

  • Using : a, an, the

  • Modal verbs : can, may, will, shall

  • Applying the Right Conjunctions: however, but, and, therefore, till, until

  • Prepositions: in, on, at

  • Punctuations: coma, apostrophe

  • Adjectives


ENGLISH FLUENCY IN OFFICE MEETING

  • Meeting vocabulary and phrases

  • Words to avoid

  • Pace in speaking

  • Important expressions : suggestions , objections, agreements


CUSTOMER SERVICE EXCELLENCE WITH ENGLISH FLUENCY

  • Making more use of common customer service phrases

  • Replying enquiries

  • Handling complaints professionally

  • Rephrasing : No, Cannot, No way

  • Showing appreciation

  • Apologising


TELEPHONING WITH ENGLISH FLUENCY

  • Common English Greetings

  • Identification phrases

  • Offering Help Professionally

  • Asking Questions Intelligently


ENGLISH FLUENCY IN EMAIL WRITING

  • Email guidelines

  • Right formats to write

  • Grammar ,words and spelling

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Who Should Attend

  • Clerks, Executives & Managers with difficulties in English fluency

  • Level of understanding : Intermediate

Methology

  • Interactive Lectures With Role Plays, Individual & Team Activities

  • Power point presentation with slides, flip charts and boards.

  • Full Participation is required in this much energised training.

After Attending, You Will Return To Your Job

  • To speak and write English fluently

  • To interact smoothly in English without fear or hesitation

  • To achieve company and personal objectives

  • To create impact with English fluency

Course Fees

Normal Fee ~ RM 742/ person

Group Discount ~ RM 636 / person (for 3 or more participants)

(Price incl. 6% Service Tax)

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