Learn From The Best
Ms. Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service & sales expert and an author of several quality books. (Customer Service Excellence, Sell Like A Superstar, The Complete Salesmaster, Winning Public Speaking & Presentation Skills, Business English Communication, Guide To Telemarketing, Stress Management, Back To Basics For Good English Grammar).
She has with her more than 28 years of vast working experience in more than 8 industries. She had worked in many leading public listed and multinational companies . During her exposure, she has acquired no less than 18 years experience in training and development of employees and agents. She had worked in many industries including Banking, Insurance, Investment, Advertising, Hospitality, Construction, Education, etc.
Her wide exposure in Sales Management, Customer Focus Management, People Management & Business English Communication not only made her a successful sales achiever but also an excellent trainer, mentor, motivator and public speaker in these fields. Her vast experience in many fields and her professional qualifications have given her an extra edge in writing several comprehensive books to share her knowledge. Her books include 8 personal development books and 2 real life story books. Furthermore, she is also a much sought after and successful English Language and soft skills trainer for big conglomerates, GLCs, big pubic listed companies, manufacturing companies, ministries, government departments, universities, etc.
She is a reputable and seasoned professional trainer for public and in house programmes on People Skills, Management, Leadership, Marketing & Sales, Customer Service, Communication Skills, Public Speaking & Presentation Skills, Business English Communication, English Conversation & Business Writing, Time Management, Debt Collection Skills, Soft Skills and Personal Development For Executives and Managers. Her participants included those from large Multinational Companies, leading Conglomerates, Financial & Service sectors, Oil & Gas, FMCG, Manufacturing, Construction, Ministries, Bank Negara, GLCs, SMIs, SMEs, Universities, etc. She is also an approved PSMB trainer (TTT Exempted). She travels widely and offers training locally and abroad.
She is well accepted especially in English programmes and Soft Skills due to her ability to communicate in 3 languages, namely: Malay, English and Mandarin.
A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “ keep learning” habit for personal development.
“Knowledge is no power but Application is“
IMPROVING ENGLISH FLUENCY IN SPEAKING AND WRITING
“ Reaching Out And Convincing Others With Fluent English”
15 October 2020
Introduction
Many of us can speak and write English but not fluently.
We may have good grammar, vocabulary and pronunciation but to speak for five minutes without any flaw or hesitation will be difficult if we are not fluent in the language.
Global communication is a must these days for reaching out in the corporate and business world
English is a well-accepted international language for all players in this rapidly changing world.
Speaking and writing fluently in English need a lot of practice especially for non-native speakers.
Making more use of phrases and constant practice improves English fluency.
Fluency means one’s ability to speak and write a language smoothly and quickly. It can be improved through frequent practice and keep learning. It is a mark of a learned man and command for respect.
English fluency is important at work and for business. It upholds professionalism and creates a better impression in this competitive world of challenges.
This course helps to improve English fluency in speaking and writing. The training enhances one’s ability to connect fluently in English with staff and customers from other communities and different parts of the world.
Program Outlines
COMMON FEARS IN ENGLISH FLUENCY
Fear of making mistakes : grammar, vocabulary and spelling
Speaking flaws
Writing uncertainties
GRAMMAR HURDLE
The Right Tenses For Different States Of Happening
Subject & Verb Agreement In Any Sentence
Using : a, an, the
Modal verbs : can, may, will, shall
Applying the Right Conjunctions: however, but, and, therefore, till, until
Prepositions: in, on, at
Punctuations: coma, apostrophe
Adjectives
ENGLISH FLUENCY IN OFFICE MEETING
Meeting vocabulary and phrases
Words to avoid
Pace in speaking
Important expressions : suggestions , objections, agreements
CUSTOMER SERVICE EXCELLENCE WITH ENGLISH FLUENCY
Making more use of common customer service phrases
Replying enquiries
Handling complaints professionally
Rephrasing : No, Cannot, No way
Showing appreciation
Apologising
TELEPHONING WITH ENGLISH FLUENCY
Common English Greetings
Identification phrases
Offering Help Professionally
Asking Questions Intelligently
ENGLISH FLUENCY IN EMAIL WRITING
Email guidelines
Right formats to write
Grammar ,words and spelling
Who Should Attend
Clerks, Executives & Managers with difficulties in English fluency
Level of understanding : Intermediate
Methology
Interactive Lectures With Role Plays, Individual & Team Activities
Power point presentation with slides, flip charts and boards.
Full Participation is required in this much energised training.
After Attending, You Will Return To Your Job
To speak and write English fluently
To interact smoothly in English without fear or hesitation
To achieve company and personal objectives
To create impact with English fluency
Course Fees
Normal Fee ~ RM 742/ person
Group Discount ~ RM 636 / person (for 3 or more participants)
(Price incl. 6% Service Tax)