MODULE ONE - The Life of the Administrative Assistant

As the reliance on technology continues to expand in offices, the role of the office professional has greatly evolved. Office automation and organizational restructuring have led administrative assistants to assume responsibilities once reserved for managerial and professional staff. This modules introduces you to the core responsibilities of the knowledgeable administrative assistant

Roles and Responsible
Knowledge Skills and Competencies
Assess the importance of your organisation’s culture and strategy to your role

MODULE TWO - The Knowledgeable Assistants Communication

Secretaries and administrative assistants should be proficient in keyboarding and good at spelling, punctuation, grammar, and oral communication. Employers also look for good customer service and interpersonal skills because administrative assistants must be tactful in their dealings with people. Discretion, good judgment, organizational or management ability, initiative, and the ability to work independently are especially important for higher level administrative positions. This module covers areas in:

Business Communications
Oral Communication
Written Communication
Telecommunications

MODULE THREE

Today’s administrative assistants are having to effectively support more members of the executive staff. In a number of organizations administrative assistants work in teams to work flexibly and share their expertise. Administration Professionals recognizes that apart from learning to optimise your own effectiveness and productivity, to be more effective, you need to be able to increase the effectiveness of your team, deal with difficult people, manage conflicts and stress This module teaches you how to be a more effective team member.

Handling Difficult People
Dealing with Conflict
Building Rapport
Understand what motivates people

MODULE FOUR - Effective Time Management in a Reactive Support Role

Today’s administrative assistants need to know how to overcome the time management challenges of a role dependent on the priorities of others. This modules covers:

Identifying and eliminating procrastination by understanding when and why you procrastinate.
Working towards creating a more proactive environment to better juggle your routine and reactive duties.
Ensuring your efforts are directed towards the most critical areas of your job.
Applying techniques which will help you prioritise effectively and focus on activities that add most value to the organization

SCIENTIA

Training

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