Learn From The Best

Ms. K. Yasotha, an experienced corporate trainer in the areas of business communication, personal development, leadership, customer service, public speaking as well as writing skills, has more than 16 years of experience in the education and training industry.She has trained participants from various leading institutes and multinational organizations in Malaysia, Singapore, Indonesia and Vietnam. Her participants comprise officers, support staff, secretaries, executives and managers from numerous corporate sectors.

Having been the Customer Relations Manager for an international organization, she imparts the essential skills and knowledge that are pertinent to ensure the highest quality of service to internal and external customers while maintaining professional business etiquette. In addition, she has also published course books entitled “Easy English / Working English” for the National Productivity Board (NPB) of Singapore.

Ms K.Yasotha, who is on a personal mission to educate and empower individuals with the necessary knowledge in order to achieve personal and organizational goals, is well-known for her practical, dynamic and lively sessions. She achieves her objectives and mission through challenging interactive sessions, thus consistently receiving excellent feedback from her participants.

Among the organizations that she has conducted in-house training for are Sony Video, ACCA, Mayban Assurance, AE Technology, Bank Pertanian, KLMF, SP Setia, BDO Binder, GEP Associates, Great Eastern,, MCIS, Bax Global, Morrison, Zaid Ibrahim & Co., Kobe Precision Technology, Malaysian National Reinsurance Bhd, BASF Petronas Chemicals, Morrison, Penang Port Authority, Multimedia University, Tenaga Nasional Bhd, Yamaha , Soritsu Sdn Bhd, Mattel , Komag, Kobe, B Braun, Transocean, Antah Schindler, Skynet, Syarikat Maluri, Automotive Centre of Excellence, Atos Origin, Westport, Proton, CIMA, Schlumberger, Astro, Visiber, Efogen, RHB , UOA, OUB, Interflour, Nilai University,Hong Leong, Securities Commission.

MsYasotha, who is a PSMBcertified trainer and a certified NLP practitioner, holds a Cert in TESL, B.A. (Hons) in English and M.Sc. in Corporate Communication.

Speaking English with Confidence at the Workplace

17–18 September 2020,(9.00am-1.00pm)

Introduction

This program provides participants with opportunities to improve their English language skills to a level that they are confident to speak English with ease.

Program Outlines

Module 1 - Understanding the Basics of English Grammar

  • The basics of subject and verb agreement

  • Forming regular and irregular verbs

  • Tenses – correct usage of present, past and future tenses

  • Using has, have and had appropriately

  • Avoiding double comparatives and superlatives

  • Grasping prepositions of time and place

Module 2 - Applying Standard English at the Workplace

  • Special meanings of modal auxiliaries

  • Applying polite language (use of modals –may, could, would)

  • Using correct grammatical construction using modals

  • Awareness of standard English when interacting professionally

  • Non-standard English that should be avoided at the workplace

  • Commonly used idiomatic expressions in conversational English

Module 3 – Using Situational English at the Workplace

  • Giving accurate directions and clear instructions

  • Asking for explanations to ensure clarity of message

  • Interrupting, suggesting and objecting politely

  • Expressing opinions and ideas with confidence

  • Meeting and greeting your customers politely

  • Asking for and giving relevant information

  • Apologizing and offering explanations to customers

  • Conversing politely with customers on the telephone

Module 4 – Improving Pronunciation and Building Vocabulary

  • The influence of the mother tongue in English pronunciation - “l & r”, “v & w” , “t & th” , “s & sh”

  • Recognizing silent letters in words for accurate pronunciation

  • Practice on pronouncing commonly used words with confidence

  • Expanding vocabulary using synonyms

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Who Should Attend

Methology

After Attending, You Will Return To Your Job

  • Understand the rules of grammar in spoken and written English

  • Avoid non-standard English in professional workplace situations

  • Use English effectively in various workplace situations

  • Speak confidently when dealing with internal and external customers

  • Write simple, polite and effective e-mail with ease and confidence

  • Use appropriate tone in spoken communication

Course Fees

Nett - RM 530.00

(Incl 6% Service Tax)

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