Learn From The Best
Ms. K. Yasotha, an experienced corporate trainer in the areas of business communication, personal development, leadership, customer service, public speaking as well as writing skills, has more than 16 years of experience in the education and training industry.She has trained participants from various leading institutes and multinational organizations in Malaysia, Singapore, Indonesia and Vietnam. Her participants comprise officers, support staff, secretaries, executives and managers from numerous corporate sectors.
Having been the Customer Relations Manager for an international organization, she imparts the essential skills and knowledge that are pertinent to ensure the highest quality of service to internal and external customers while maintaining professional business etiquette. In addition, she has also published course books entitled “Easy English / Working English” for the National Productivity Board (NPB) of Singapore.
Ms K.Yasotha, who is on a personal mission to educate and empower individuals with the necessary knowledge in order to achieve personal and organizational goals, is well-known for her practical, dynamic and lively sessions. She achieves her objectives and mission through challenging interactive sessions, thus consistently receiving excellent feedback from her participants.
Among the organizations that she has conducted in-house training for are Sony Video, ACCA, Mayban Assurance, AE Technology, Bank Pertanian, KLMF, SP Setia, BDO Binder, GEP Associates, Great Eastern,, MCIS, Bax Global, Morrison, Zaid Ibrahim & Co., Kobe Precision Technology, Malaysian National Reinsurance Bhd, BASF Petronas Chemicals, Morrison, Penang Port Authority, Multimedia University, Tenaga Nasional Bhd, Yamaha , Soritsu Sdn Bhd, Mattel , Komag, Kobe, B Braun, Transocean, Antah Schindler, Skynet, Syarikat Maluri, Automotive Centre of Excellence, Atos Origin, Westport, Proton, CIMA, Schlumberger, Astro, Visiber, Efogen, RHB , UOA, OUB, Interflour, Nilai University,Hong Leong, Securities Commission.
MsYasotha, who is a PSMBcertified trainer and a certified NLP practitioner, holds a Cert in TESL, B.A. (Hons) in English and M.Sc. in Corporate Communication.
Speaking English with Confidence at the Workplace
17–18 September 2020,(9.00am-1.00pm)
This program provides participants with opportunities to improve their English language skills to a level that they are confident to speak English with ease.
Module 1 - Understanding the Basics of English Grammar
The basics of subject and verb agreement
Forming regular and irregular verbs
Tenses – correct usage of present, past and future tenses
Using has, have and had appropriately
Avoiding double comparatives and superlatives
Grasping prepositions of time and place
Module 2 - Applying Standard English at the Workplace
Special meanings of modal auxiliaries
Applying polite language (use of modals –may, could, would)
Using correct grammatical construction using modals
Awareness of standard English when interacting professionally
Non-standard English that should be avoided at the workplace
Commonly used idiomatic expressions in conversational English
Module 3 – Using Situational English at the Workplace
Giving accurate directions and clear instructions
Asking for explanations to ensure clarity of message
Interrupting, suggesting and objecting politely
Expressing opinions and ideas with confidence
Meeting and greeting your customers politely
Asking for and giving relevant information
Apologizing and offering explanations to customers
Conversing politely with customers on the telephone
Module 4 – Improving Pronunciation and Building Vocabulary
The influence of the mother tongue in English pronunciation - “l & r”, “v & w” , “t & th” , “s & sh”
Recognizing silent letters in words for accurate pronunciation
Practice on pronouncing commonly used words with confidence
Expanding vocabulary using synonyms
Who Should Attend
After Attending, You Will Return To Your Job
Understand the rules of grammar in spoken and written English
Avoid non-standard English in professional workplace situations
Use English effectively in various workplace situations
Speak confidently when dealing with internal and external customers
Write simple, polite and effective e-mail with ease and confidence
Use appropriate tone in spoken communication
Nett - RM 530.00
(Incl 6% Service Tax)