Learn From The Best

Mr. Vigneswaran Applasamy has been involved in lecturing, research, management, sales and training for more than 14 years in the field of Electrical Engineering, Manufacturing sector, Higher Education, Sales and Marketing. He is a Certified HRDF Trainer. In addition, he has been accredited by Harisson Assessment in Employee Development, completed Emotional Energy Management Trainer Course and attended Gamification and Behavioural Designworkshop by Yu-kai Chou.


Key areas of expertise include Performance Management, Emotional Intelligence, Sales and Customer Service, Personal Productivity and Employee Development incorporating Octalysis Framework.


He has used his industrial and training expertise to develop soft skills programmes with a 20/80 approach; 20% lecture, 80% practical accompanied by a training manual individually customized for each programme. Research shows that the best way to learn is by example. All sessions contain specific examples that show exactly how recommended guidelines can be implemented in practice.

Mastering Empathy and Influential Skills

24 - 25 June 2020 (10:00am - 12:00pm)

Introduction

We interact with others on daily basis and our communications can influence different aspects of our lives. Knowing how to communicate well can have a significant impact on an individual’s success and so it pays to constantly train on it and aim to improve your performance.


This course aims to expand deeper into many sources of miscommunication. It provides several easy-to-use soft skills techniques that can be employed in establishing rapport with others, strengthening relationships and avoiding common conversational traps. The ability to influence others is an incredibly important skill. Business environments can benefit from the existence of people who are well versed in the art of influence since they can handle situations better, are more emotionally skilled and can mitigate conflicts or difficult situations quickly.


Mastering this skill helps you sell your ideas or products, lead and train others more effectively. This in turn will make you more productive as a result of better communication with others. Decisions and opinions made are also in your favour with enhanced persuasion skills. This course is packed with exercises and guidelines based on the latest research on human psychology and academic theories on communication and influence.

Program Outlines

Section 1: Empathy

  • The Origins of Empathy

  • Physiology - Matching Emotions & Empathy Technique

  • Empathy (Exercise)


Section 2: How to Get Anyone to Do Anything?

  • How to Influence Others?

  • Logic

  • Inspiration

  • Participation

  • Uplift

  • Deal

  • Favour

  • Collective

  • Policy

  • Force

  • Nine Influence Techniques Ordering (Exercise)

  • Rearrange the Sequence (Exercise)

  • Influence Tactics (Exercise)

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Who Should Attend

  • Human Resources

  • Managers

  • Heads of Departments

  • Anyone keen to understand the importance of Mastering Empathy and Influential Skills

Methology

This course is will be conducted online and interactive discussion to maximize learning.

After Attending, You Will Return To Your Job

  • Establish rapport with others and improve the effectiveness of your communication

  • Sequence your statements efficiently to get maximum effect

Course Fees

Nett - RM 185.50

(Incl 6% Service Tax)

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