Learn From The Best

Dr. V. Thanabalan Velloo Phd, MBA, BSc(Hons) has extensive experience in the field of operations performance improvement particularly in various manufacturing and services industries. He is not only an excellent and resourceful trainer, he is also skilled in management and leadership of organizations. He graduated with an honour’s degree in Management and Biochemistry from University of Science Malaysia in 1987. He started his career in the manufacturing operations as a Production Executive and gradually moved in various managerial positions such as Production Manager Packaging Manager, Planning and Logistics Manager, Sales Manager and Factory Manager. To name a few of the organizations that he has worked for are Carsem semiconductor, Baxter Healthcare, London Rubber Company, Solectron, Mona Industries and Asiatic Dipped Products. This experience has given him a thorough understanding of the opportunities and problems involved with managing work, people and customers.


While working in the manufacturing sector he pursued an MBA program with University Kebangsaan Malaysia, majoring in General Management in 1996. Upon completion of his MBA in 1998 and also due to his passion for training, he switched his career to Training and development. To date he has conducted more than 900 training programs mainly in the area of employee development, customer management and operations management/ improvement. He is a very versatile trainer not only on the topics that he could train but a bilingual trainer as well. His fluency in Bahasa Malaysia has given him a competitive advantage especially in the present workplace condition.


As a corporate trainer he realized a major concern by organizations regarding Transfer of Training which he became interested to explore. He realized that organizations became concerned in sending their employees for trainings, as they don’t seem to transfer their knowledge/skills gained back to the workplace. Due to this he pursued his Ph.D in 2007 in order to identify the barriers to Training Transfer. He completed his Ph.D in 2013. Besides trainings, he also lectures part time in various higher learning institutions for their Degree and Masters programs. To name a few are University of Malaya, University Sedaya International and University Putra Malaysia.



To date he has conducted many public and in-house trainings in many business areas for government organizations and private sectors such as Ministry of Defence, TLDM, UMW, Titan Group, CS Metal Industries, Sharp Roxy, Petronas, ShinEtsu Sdn. Bhd., Triplus Industry, Metrod Sdn. Bhd., Shinko Electronics, Green Riverwood, Omron Malaysia Sdn. Bhd., Hap Seng Consolidated Bhd., YTY Industry, Maruyama Sdn. Bhd,Top Glove etc. .He has provided quality trainings to more than 5000 clients over the past ten years.

He is a certified trainer with PSMB and to date has also conducted TNA projects and Train the Trainer programs for several companies. He is also a certified business coach representing University Malaya in coaching programs. Participants receive enhance benefits and impactful results from his training programs because of his vast industrial exposure in various areas. He empowers people to increase their limits, level of commitment, higher level of performance of the individual, team and the organization in achieving organizational goals.

Kemahiran Pentadbiran Pejabat Yang Berkesan

4 June 2021 (9:00am-5:00pm)

Introduction

Pekerja-pekerja yang efektif diperlukan oleh organisasi-organisasi bagi mencapai matlamat yang ditentukan. Sepertimana tugas seorang pentadbir mereka perlulah bertanggungjawab bagi memastikan sebuah organisasi berjalan dengan lancar. Dengan menggunakan kemahiran, pendidikan, dan sikap mereka dapat menjalankan tugas-tugas mereka dengan berdikari.


Berikutan daripada itu, produktiviti sebuah organisasi akan maningkat berdasarkan kepada kos, kualiti, fleksibiliti, kepantasan, dan kebergantungan. Dalam keadaan yang berubah-ubah, kemahiran-kemahiran ini akan membantu pentadbir menjadi lebih sensitif kepada keperluan semasa dan cabaran-cabaran baru.

Program Outlines

MODUL 1-Pengenalan Kepada Sebuah Pejabat

  • Evolusi pejabat

  • Pentadbiran pejabat

  • Pejabat sebagai pusat informasi

  • Perkhidmatan pusat informasi

  • Prinsip organisasi

  • 10 keperluan pentadbir daripada kerja mereka



MODUL 2- Peranan dan tanggungjawab seorang pentadbir

  • Peranan dan taggungjawab seorang pentadbir

  • Cabaran-cabaran baru seorang pentadbir

  • Pengendalian tradisional yang bertukar kepada pengendalian hari ini

  • Perhubungan kemanusiaan

  • Memahami prosedur kerja dan asas sebuah organisasi



MODUL 3- Pengurusanpejabat Seharian

  • Mengawal informasi dan fail

  • Cara-cara efektif dalam mengendali panggilan telefon

  • Kawalan prestasi penggunaan      telefon

  • Teknik-teknik menjawab      panggilan telefon yang efektif



MODUL 4-Komunikasi dan Pengurusan Masa

  • Cara-cara mengendali kerja seharian

  • Merancang kerja-kerja seharian

  • Komunikasi efektif

  • Halangan kepada komunikasi

  • Komunikasi formal dan tidak formal

  • Menyediakan surat-surat formal dan tidak formal



MODUL 5-Pengurusan Maklumat

  • Mengendalikan beban kerja

  • Mengawal informasi

  • Cara-cara merekod pengurusan dan mengesan maklumat

  • Ketepatan dalam menulis minit mesyuarat

  • Etika dalam pejabat


MODUL 6- Asas Kepuasan Pelanggan

  • Kemampuan bekerja dalam kumpulan

  • Peranan seorang pentadbir dalam mencapai objektif kumpulan

  • Perkhidmatan pelanggan yang efektif

  • Asas dalaman dan luaran perhubungan pelaggan

  • Menyelesaikan masalah      secara kreatif

  • Keselamatan dan sekuriti      pejabat



MODUL 7-Perkembangan Diri

  • Cara-cara pengendalian diri

  • Hasil pengurusan

  • Pengurusan stres

  • Mengurangkan pembaziran di tempat kerja

  • Menentukan keutamaan dan mencapai tarikh-tarikh tempoh



MODUL 8- Mengurus kecekapan pejabat

  • Mengurus masa dan aktiviti seharian pejabat

  • Pengurusan dan penambahbaikan produktiviti

  • Kecekapan penggunaan teknologi dan kelengkapan pejabat

  • Teknik teknik pengurangan kos dan penambahbaikan mutu pejabat

  • Peningkatan mutu kerja pekerja di pejabat

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Who Should Attend

Methology

Sesi teori akan diikuti dengan perbincangan praktikal dan am dan juga kajian kes. Alatan-alatan kursus akan direka secara professional supaya pemahaman dan aplikasi dapat dipermudahkan.

After Attending, You Will Return To Your Job

Ø Memperluaskan ilmu mereka berasaskan peranan sebuah pejabat dalam organisasi.

Ø Mendapat idea-idea baru dalam cara-cara mempertingkatkan keberkesanan sebuah pejabat.

Ø Mempertingkatkan keberkesanan diri dan kompetensi pentadbiran bagi menambahkan produktiviti.

Ø Memahami peranan seorang pentadbir pejabat.

Ø Memahami peranan pejabat dalam sebuah organisasi dan peranan seorang individual dalam sebuah pejabat.

Ø Mempertingkatkan keberkesanan keefektifan komunikasi.

Ø Mengenalpasti lebih benyak cara-cara efektif dalam pengendalian pejabat.

Ø Memberikan perkhidmatan pelanggan yang cemerlang

Course Fees

Nett - RM 700.00

(Incl 6% Service Tax)

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