Learn From The Best

Ms. Anita Shanmugam has vast experience gained in managing people; she has also developed skills in training over the years. Her clients had benefited immensely from her coaching and mentoring. She started off as a corporate Sales Executive and later held the position of Sales / Marketing Director. Currently she is a trainer for all levels including operations, supervisory and managerial staff, both in Bahasa Malaysia and English. Having more than 11 years of experience in the training arena, she is known to facilitate her programs using very practical hands-on approach, enabling participants to relate to her teachings easier.

She has intense dedication towards improving personal and organizational performances. With a track record in the corporate/private sector Anita brings extensive experience from the corporate world and is now considered amongst the new breed of dynamic “Human Relations Trainers” blending practical concerns. She is also a certified NLP Practioner that believes you need to be able to communicate with and influence yourself, family, friends, colleagues or clients. She believes that professionally everyone needs to understand how important it is to able to make yourself understood and to effectively influence. It’s a real skill to understand and grasp new concepts quickly from others and to be able to communicate at all levels and she dedicates her time now to help others change their life for the better.

Once Anita entered the training arena full time she started her career as communication skills trainer. Along with Business Communication she has also been conducting training in the areas like Mastering Communication and Learning Skills, Assertive Communication, Team Building, Time Management, EQ and Leadership, Change Management and Personality Development. She always displays a high level of energy. Her sessions are full of enthusiasm and zeal. Creativity is something which she is wonderfully good at. She has a vision to train people all across the globe and has successfully designed, developed and customized training programs to the unique requirement of the client for various programs such as Interpersonal and Business Communication, Customer Service and Leadership , programs which require high levels of efficient and effective communication skills.

She has been a speaker at conferences, forums and seminars especially for women and personal development. Her program for personal development helps to enhance personal development-self-esteem and self-image. Many had benefited from her expertise as she had helped many organizations grow positively in line with their vision and goals. She also lectures part-time at local university on Organizational Behaviour and Business Communication.

Anita has conducted many in-house training programmes most notably manage and implement a “Change Process” for her previous company in Malaysia and Singapore. The training included a very comprehensive Team Development Program, Development of Communication and Interpersonal Skills, the Training of Employees to Solve Problems and the Value of Teamwork. She has successfully involved the employees to work in Improvement teams to solve their work problems in a systematic approach, resulting in savings to the company.

She is truly a dynamic trainer who is also a strong believer of integrative learning, which involves multiple levels of intelligence. She believes that training must be relevant to the organization and fun to the participants so that it will achieve a win-win situation for all parties.

Greater Productivity Through Improved Work Processes For Administrative Professionals

17 - 18 June 2020 (9:00am - 1:00pm)


As technology continues to expand in offices across the world, the role of the office professional has greatly evolved. Office automation and organizational restructuring have led administrative assistants to assume a wider range of new responsibilities once reserved for managerial and professional staff. Many administrative assistants now provide training and orientation for new staff, conduct research on the Internet, and operate and troubleshoot new office technologies. Administrative assistants today are responsible for a variety of administrative and clerical duties necessary to run an organization efficiently. This interactive 1 day program will help you meet all these challenges and transform you from an admin assistant to a knowledge assistant.

Program Outlines

MODULE ONE - The Life of the Administrative Assistant

As the reliance on technology continues to expand in offices, the role of the office professional has greatly evolved. Office automation and organizational restructuring have led administrative assistants to assume responsibilities once reserved for managerial and professional staff. This modules introduces you to the core responsibilities of the knowledgeable administrative assistant

  1. Roles and Responsible

  2. Knowledge Skills and Competencies

  3. Assess the importance of your organisation’s culture and strategy to your role

MODULE TWO - The Knowledgeable Assistants Communication

Secretaries and administrative assistants should be proficient in keyboarding and good at spelling, punctuation, grammar, and oral communication. Employers also look for good customer service and interpersonal skills because administrative assistants must be tactful in their dealings with people. Discretion, good judgment, organizational or management ability, initiative, and the ability to work independently are especially important for higher level administrative positions. This module covers areas in:

  • Business Communications

  • Oral Communication

  • Written Communication

  • Telecommunications


Today’s administrative assistants are having to effectively support more members of the executive staff. In a number of organizations administrative assistants work in teams to work flexibly and share their expertise. Administration Professionals recognizes that apart from learning to optimise your own effectiveness and productivity, to be more effective, you need to be able to increase the effectiveness of your team, deal with difficult people, manage conflicts and stress This module teaches you how to be a more effective team member.

  • Handling Difficult People

  • Dealing with Conflict

  • Building Rapport

  • Understand what motivates people

MODULE FOUR - Effective Time Management in a Reactive Support Role

Today’s administrative assistants need to know how to overcome the time management challenges of a role dependent on the priorities of others. This modules covers:

  • Identifying and eliminating procrastination by understanding when and why you procrastinate.

  • Working towards creating a more proactive environment to better juggle your routine and reactive duties.

  • Ensuring your efforts are directed towards the most critical areas of your job.

  • Applying techniques which will help you prioritise effectively and focus on activities that add most value to the organization

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Who Should Attend


This course is will be conducted online and interactive discussion to maximize learning.

After Attending, You Will Return To Your Job

  1. Utilise the principles of project and time management to successfully manage your workload

  2. Develop your administrative strengths

  3. Develop effective communication skills

Course Fees

Nett - RM 371.00

(Incl 6% Service Tax)

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