Learn From The Best
Ms. YASOTHA KALIAPPAN, is an experienced corporate trainer in the areas of business communication, personal development, leadership, customer service, public speaking as well as writing skills, has more than 16 years of experience in the education and training industry. She has trained participants from various leading institutes and multinational organizations in Malaysia, Singapore, Indonesia and Vietnam. Her participants comprise officers, support staff, secretaries, executives and managers from numerous corporate sectors.
Having been the Customer Relations Manager for an international organization, she imparts the essential skills and knowledge that are pertinent to ensure the highest quality of service to internal and external customers while maintaining professional business etiquette. In addition, she has also published course books entitled “Easy English / Working English” for the National Productivity Board (NPB) of Singapore.
Ms. Yasotha, who is on a personal mission to educate and empower individuals with the necessary knowledge in order to achieve personal and organizational goals, is well-known for her practical, dynamic and lively sessions. She achieves her objectives and mission through challenging interactive sessions, thus consistently receiving excellent feedback from her participants.
Among the organizations that she has conducted in-house training for are Sony Video, ACCA, MaybanAssurance, AE Technology, Bank Pertanian, KLMF, SP Setia, BDO Binder, GEP Associates, Great Eastern, MCIS, Bax Global, Morrison, Zaid Ibrahim & Co., Kobe Precision Technology, Malaysian National Reinsurance Bhd, BASF Petronas Chemicals, Morrison, Penang Port Authority, Multimedia University, Tenaga Nasional Bhd, Yamaha, Soritsu Sdn Bhd, Mattel , Komag, Kobe, B Braun, Transocean, Antah Schindler, Skynet, Syarikat Maluri, Automotive Centre of Excellence, Atos Origin, Westport, Proton, CIMA, Schlumberger, Astro, Visiber, Efogen, RHB , UOA, OUB, Interflour, NilaiUniversity,Hong Leong, Securities Commission.
Ms Yasotha, who is a PSMB certified trainer and a certified NLP practitioner, holds a Cert in TESL, B.A. (Hons) in English and M.Sc. in Corporate Communication.
Emotional Intelligence Awareness to Manage Challenging Times
16 June 2020 (9:00am - 1:00pm)
Challenging times are a true test of a person’s level of emotional intelligence as it is during these times that one displays much emotions and unfavorable temperament. Five main pillars of emotional intelligence are discussed in this program to create better handling of oneself during tough times.
Module 1 - Understanding Emotional Intelligence
Overview of Emotional Intelligence (EI)
Benefits of emotional fitness for individuals
Five fundamental aspects of emotional intelligence
Symptoms of low and high emotional intelligence
Module 2 - Developing and Enjoying the Benefits of Emotional Intelligence
Getting to know yourself through self-awareness
Reducing blind spots for greater awareness
Understanding the effects of emotional hijack on your life
Practicing competencies for self-control
Managing self-motivation and motivating others
Enhancing empathy -putting yourself in others’ position
Developing social skills to communicate with ease and comfort
Who Should Attend
Open to all.
This course is will be conducted online and interactive discussion to maximize learning.
After Attending, You Will Return To Your Job
Understand the fundamentals of emotional intelligence
Realize the effects of low and high self-awareness
Control moods and practice the habit of patience for better relationships
Develop the necessary skills for enhanced emotional well-being
Nett - RM 185.50
(Incl 6% Service Tax)