Learn From The Best

Ms. YASOTHA KALIAPPAN, is an experienced corporate trainer in the areas of business communication, personal development, leadership, customer service, public speaking as well as writing skills, has more than 16 years of experience in the education and training industry. She has trained participants from various leading institutes and multinational organizations in Malaysia, Singapore, Indonesia and Vietnam. Her participants comprise officers, support staff, secretaries, executives and managers from numerous corporate sectors.

Having been the Customer Relations Manager for an international organization, she imparts the essential skills and knowledge that are pertinent to ensure the highest quality of service to internal and external customers while maintaining professional business etiquette. In addition, she has also published course books entitled “Easy English / Working English” for the National Productivity Board (NPB) of Singapore.

Ms. Yasotha, who is on a personal mission to educate and empower individuals with the necessary knowledge in order to achieve personal and organizational goals, is well-known for her practical, dynamic and lively sessions. She achieves her objectives and mission through challenging interactive sessions, thus consistently receiving excellent feedback from her participants.

Among the organizations that she has conducted in-house training for are Sony Video, ACCA, MaybanAssurance, AE Technology, Bank Pertanian, KLMF, SP Setia, BDO Binder, GEP Associates, Great Eastern, MCIS, Bax Global, Morrison, Zaid Ibrahim & Co., Kobe Precision Technology, Malaysian National Reinsurance Bhd, BASF Petronas Chemicals, Morrison, Penang Port Authority, Multimedia University, Tenaga Nasional Bhd, Yamaha, Soritsu Sdn Bhd, Mattel , Komag, Kobe, B Braun, Transocean, Antah Schindler, Skynet, Syarikat Maluri, Automotive Centre of Excellence, Atos Origin, Westport, Proton, CIMA, Schlumberger, Astro, Visiber, Efogen, RHB , UOA, OUB, Interflour, NilaiUniversity,Hong Leong, Securities Commission.

Ms Yasotha, who is a PSMB certified trainer and a certified NLP practitioner, holds a Cert in TESL, B.A. (Hons) in English and M.Sc. in Corporate Communication.

Emotional Intelligence Awareness to Manage Challenging Times

16 June 2020 (9:00am - 1:00pm)


Challenging times are a true test of a person’s level of emotional intelligence as it is during these times that one displays much emotions and unfavorable temperament. Five main pillars of emotional intelligence are discussed in this program to create better handling of oneself during tough times.

Program Outlines

Module 1 - Understanding Emotional Intelligence

  • Overview of Emotional Intelligence (EI)

  • Benefits of emotional fitness for individuals

  • Five fundamental aspects of emotional intelligence

  • Symptoms of low and high emotional intelligence

Module 2 - Developing and Enjoying the Benefits of Emotional Intelligence

  • Getting to know yourself through self-awareness

  • Reducing blind spots for greater awareness

  • Understanding the effects of emotional hijack on your life

  • Practicing competencies for self-control

  • Managing self-motivation and motivating others

  • Enhancing empathy -putting yourself in others’ position

  • Developing social skills to communicate with ease and comfort

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Who Should Attend

Open to all.


This course is will be conducted online and interactive discussion to maximize learning.

After Attending, You Will Return To Your Job

  • Understand the fundamentals of emotional intelligence

  • Realize the effects of low and high self-awareness

  • Control moods and practice the habit of patience for better relationships

  • Develop the necessary skills for enhanced emotional well-being

Course Fees

Nett - RM 185.50

(Incl 6% Service Tax)

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