Learn From The Best

Ms. Anita Shanmugam has vast experience gained in managing people; she has also developed skills in training over the years. Her clients had benefited immensely from her coaching and mentoring. She started off as a corporate Sales Executive and later held the position of Sales / Marketing Director. Currently she is a trainer for all levels including operations, supervisory and managerial staff, both in Bahasa Malaysia and English. Having more than 11 years of experience in the training arena, she is known to facilitate her programs using very practical hands-on approach, enabling participants to relate to her teachings easier.

She has intense dedication towards improving personal and organizational performances. With a track record in the corporate/private sector Anita brings extensive experience from the corporate world and is now considered amongst the new breed of dynamic “Human Relations Trainers” blending practical concerns. She is also a certified NLP Practioner that believes you need to be able to communicate with and influence yourself, family, friends, colleagues or clients. She believes that professionally everyone needs to understand how important it is to able to make yourself understood and to effectively influence. It’s a real skill to understand and grasp new concepts quickly from others and to be able to communicate at all levels and she dedicates her time now to help others change their life for the better.

Effective Business Writing Skills – Email, Memo and Minutes

3 - 4 March 2021 (9:00am-5:00pm)


Think how much of your time is spent writing emails and letters each week. Does writing come naturally to you or do you hesitate, stumble and lose time trying to put your words together? Are you convinced that the people reading your emails are getting the message you want them to get?

In this course, you will analyze your audience and organize your writing to create coherent and professional emails, memos and minutes. This course is for individuals who need to write clearly and concisely in a professional environment

Our one-day course shows you how to construct business documents that save time and money. It provides you with tips for error free, plain English communications that will enhance your message

Program Outlines


  • Clear, concise and direct expression of ideas

  • Kiss principle

  • Crafting short, simple      sentences to increase readability

  • Choosing familiar words thatmake your meaning clear

  • Getting rid of the waffle that bores readers

  • Putting action in your verbs for direct, concise writing

  • Activity– Table Group Exercises


  • Clear objectives

  • Organization and planning.

  • Conciseness, Headings,      Classifying and Information sequence.

  • Selecting information.

  • Activity      – Planning the outlines


  • Emails that speak.

  • Two tools of clarity – Lists and tables.

  • Subject line etiquette.

  • What do you want the reader to do?

  • Activity –Writing an Email using Direct Pattern


  • Format of Memos

  • Techniques for Effective Memos

  • Common Types of Memos

  • Practice – Memo

  • Activity Direct Request Letters


  • Note taking skills and practice

  • gathering and organizing the raw material

  • writing clearly and concisely

  • formatting the final draft

  • Exercise

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Who Should Attend

Our business-writing course targets individuals required to write professional documentation such as emails and letters.


The course is highly interactive with activities and practice session designed to put your new skills into action throughout the course. Amongst these activities is a email/letter writing workshop in which you have the opportunity to rework one of your own business documents with the help of our expert trainer.

After Attending, You Will Return To Your Job

Its primary purpose is to equip you with the skills required to write clear, concise, effective business documents in an efficient and Professional manner.

Skills taught;

· Organize and write effective business emails

· Focus on your document

· Communicate to your audience effectively

· Organize and write effective business documents

· Apply techniques for presenting your ideas effectively

· Apply techniques for communicating clearly

Course Fees

Nett - RM 1,378.00

(Incl 6% Service Tax)

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