Learn From The Best
Ms. Anita Shanmugam has vast experience gained in managing people; she has also developed skills in training over the years. Her clients had benefited immensely from her coaching and mentoring. She started off as a corporate Sales Executive and later held the position of Sales / Marketing Director. Currently she is a trainer for all levels including operations, supervisory and managerial staff, both in Bahasa Malaysia and English. Having more than 11 years of experience in the training arena, she is known to facilitate her programs using very practical hands-on approach, enabling participants to relate to her teachings easier.
She has intense dedication towards improving personal and organizational performances. With a track record in the corporate/private sector Anita brings extensive experience from the corporate world and is now considered amongst the new breed of dynamic “Human Relations Trainers” blending practical concerns. She is also a certified NLP Practioner that believes you need to be able to communicate with and influence yourself, family, friends, colleagues or clients. She believes that professionally everyone needs to understand how important it is to able to make yourself understood and to effectively influence. It’s a real skill to understand and grasp new concepts quickly from others and to be able to communicate at all levels and she dedicates her time now to help others change their life for the better.
Dynamic Secretary Program
8 April 2021 (9:00am-5:00pm)
Success used to be measured by what we knew, or how smart we were. But today it’s how we handle ourselves and our relationships. This fun-filled 1 day seminar is especially structured to look at your inner self, what you are capable of achieving both personally and professionally, what are the factors that hinder us from moving ahead and how we can overcome them. In addition, this unique training is designed for support professionals who want to develop and improve the vital skills needed to deliver excellent support.
This workshop also provides delegates with tools and techniques to substantially enhance their performance and results. It uses individual exercises, games, role play, video presentation and group discussions to emphasize the various topics of learning.
MODULE ONE: FACTORS THAT HELP US MOVE FOWARD, IQ vs EQ
Attitude and choice
Change the way you think by re-wiring your brain, breaking habits and thinking more positively
Learn how the unconscious mind affects our thinking
Access your EQ (self assessment questionaire)
MODULE TWO: FUNDAMENTALS OF BUSINESS WRITING
Principles of effective communication
Clear, concise and direct expression of ideas
Crafting short, simple sentences to increase readability
Choosing familiar words that make your meaning clear
Getting rid of the waffle that bores readers
Putting action in your verbs for direct, concise writing
Writing minute clearly and concisely
MODULE THREE: EXPRESSING YOURSELF MORE CLEARLY AND COMPLETELY
Recognize perceptual filters that hinder communication
Appropriate Response ( Listening and confirming the message using paraphrasing skills, learn how to paraphrase feelings and content of the sender
Using questions to reach out
Building your vocabulary
Positive Language (Look for ways you can make changes to the words you use and deal with people positively using alternate phrases and communication positive expectations)
MODULE FOUR: THE BRAND AND YOU & DRESSING FOR SUCCESS
The real you - and the image others see
Giving that crucial first impression - the first four minutes
Looking and sounding more confident
The Meaning of Colours
Interpreting Common Dress Codes
Deciding What to Wear
ACTIVITY THE SOCIAL MIRROR
Who Should Attend
Participants are encouraged to apply whatever practical and job experiences they have gained to group and class discussions.
This course is highly interactive and uses diverse teaching methods (lectures, readings, cases, role-plays, group work, pair discussions, and videos) to accommodate different learning styles.
After Attending, You Will Return To Your Job
Understand the factors of success in life
Use best practice in structuring your document
Choose words that support your message and don’t distract your reader
Learn the value of good written communication
Express yourself more effectivelythrough written and verbal communication
Enhance your confidence, personal and professional image
Listen more carefully
Contribute to higher productivity in your corporation
Nett - RM 689.00
(Incl 6% Service Tax)