Learn From The Best

Ms. Anita Shanmugam has vast experience gained in managing people; she has also developed skills in training over the years. Her clients had benefited immensely from her coaching and mentoring. She started off as a corporate Sales Executive and later held the position of Sales / Marketing Director. Currently she is a trainer for all levels including operations, supervisory and managerial staff, both in Bahasa Malaysia and English. Having more than 11 years of experience in the training arena, she is known to facilitate her programs using very practical hands-on approach, enabling participants to relate to her teachings easier.

She has intense dedication towards improving personal and organizational performances. With a track record in the corporate/private sector Anita brings extensive experience from the corporate world and is now considered amongst the new breed of dynamic “Human Relations Trainers” blending practical concerns. She is also a certified NLP Practioner that believes you need to be able to communicate with and influence yourself, family, friends, colleagues or clients. She believes that professionally everyone needs to understand how important it is to able to make yourself understood and to effectively influence. It’s a real skill to understand and grasp new concepts quickly from others and to be able to communicate at all levels and she dedicates her time now to help others change their life for the better.

Dynamic Secretary Program

8 April 2021 (9:00am-5:00pm)

Introduction

Success used to be measured by what we knew, or how smart we were. But today it’s how we handle ourselves and our relationships. This fun-filled 1 day seminar is especially structured to look at your inner self, what you are capable of achieving both personally and professionally, what are the factors that hinder us from moving ahead and how we can overcome them. In addition, this unique training is designed for support professionals who want to develop and improve the vital skills needed to deliver excellent support. 

This workshop also provides delegates with tools and techniques to substantially enhance their performance and results. It uses individual exercises, games, role play, video presentation and group discussions to emphasize the various topics of learning.

Program Outlines

MODULE ONE: FACTORS THAT HELP US MOVE FOWARD, IQ vs EQ

• Motivation

• Self awareness

• Attitude and choice

• Change the way you think by re-wiring your brain, breaking habits and thinking more positively

• Learn how the unconscious mind affects our thinking

• Access your EQ (self assessment questionaire)

MODULE TWO: FUNDAMENTALS OF BUSINESS WRITING

• Principles of effective communication

• Clear, concise and direct expression of ideas

• Kiss principle

• Crafting short, simple sentences to increase readability

• Choosing familiar words that make your meaning clear

• Getting rid of the waffle that bores readers

• Putting action in your verbs for direct, concise writing

• Writing minute clearly and concisely

MODULE THREE: EXPRESSING YOURSELF MORE CLEARLY AND COMPLETELY

• Recognize perceptual filters that hinder communication

• Listening Skills

• Appropriate Response ( Listening and confirming the message using paraphrasing skills, learn how to paraphrase feelings and content of the sender

• Using questions to reach out

• Building your vocabulary

• Positive Language (Look for ways you can make changes to the words you use and deal with people positively using alternate phrases and communication positive expectations)

MODULE FOUR: THE BRAND AND YOU & DRESSING FOR SUCCESS

• The real you - and the image others see

• Giving that crucial first impression - the first four minutes

• Looking and sounding more confident

• The Meaning of Colours

• Interpreting Common Dress Codes

• Deciding What to Wear

• ACTIVITY THE SOCIAL MIRROR

Who Should Attend

Methology

Participants are encouraged to apply whatever practical and job experiences they have gained to group and class discussions.

This course is highly interactive and uses diverse teaching methods (lectures, readings, cases, role-plays, group work, pair discussions, and videos) to accommodate different learning styles.

After Attending, You Will Return To Your Job

• Understand the factors of success in life

• Use best practice in structuring your document

• Choose words that support your message and don’t distract your reader

• Learn the value of good written communication

• Express yourself more effectivelythrough written and verbal communication

• Enhance your confidence, personal and professional image

• Listen more carefully

• Contribute to higher productivity in your corporation

Course Fees

Nett - RM 689.00

(Incl 6% Service Tax)