Learn From The Best

Ms. YASOTHA KALIAPPAN, is an experienced corporate trainer in the areas of business communication, personal development, leadership, customer service, public speaking as well as writing skills, has more than 16 years of experience in the education and training industry. She has trained participants from various leading institutes and multinational organizations in Malaysia, Singapore, Indonesia and Vietnam. Her participants comprise officers, support staff, secretaries, executives and managers from numerous corporate sectors.


Having been the Customer Relations Manager for an international organization, she imparts the essential skills and knowledge that are pertinent to ensure the highest quality of service to internal and external customers while maintaining professional business etiquette. In addition, she has also published course books entitled “Easy English / Working English” for the National Productivity Board (NPB) of Singapore.


Ms. Yasotha, who is on a personal mission to educate and empower individuals with the necessary knowledge in order to achieve personal and organizational goals, is well-known for her practical, dynamic and lively sessions. She achieves her objectives and mission through challenging interactive sessions, thus consistently receiving excellent feedback from her participants.


Among the organizations that she has conducted in-house training for are Sony Video, ACCA, MaybanAssurance, AE Technology, Bank Pertanian, KLMF, SP Setia, BDO Binder, GEP Associates, Great Eastern, MCIS, Bax Global, Morrison, Zaid Ibrahim & Co., Kobe Precision Technology, Malaysian National Reinsurance Bhd, BASF Petronas Chemicals, Morrison, Penang Port Authority, Multimedia University, Tenaga Nasional Bhd, Yamaha, Soritsu Sdn Bhd, Mattel , Komag, Kobe, B Braun, Transocean, Antah Schindler, Skynet, Syarikat Maluri, Automotive Centre of Excellence, Atos Origin, Westport, Proton, CIMA, Schlumberger, Astro, Visiber, Efogen, RHB , UOA, OUB, Interflour, NilaiUniversity,Hong Leong, Securities Commission.


Ms Yasotha, who is a PSMB certified trainer and a certified NLP practitioner, holds a Cert in TESL, B.A. (Hons) in English and M.Sc. in Corporate Communication.

Developing Excellent Communication Skills to Build Relationships

22 June 2020 (9:00am - 1:00pm)

Introduction

Excellent communication skills are vital to maintain healthy personal and workplace relationships which in turn could lead to fewer conflicts and increase productivity. This program is designed to address the basic “must-have” skills to communicate effectively.

Program Outlines

Module 1 – Building the Foundation of Effective Communication

  • Understanding the role of words, intonation and body language in communication

  • Identifying and overcoming common communication barriers

  • Working towards being a better listener using critical listening

  • Self-awareness and social awareness in non-verbal communication


Module 2 – Developing the Assertive and Constructive Communication Style

  • Understanding passive, aggressive and assertive styles of communication

  • Communicating the polite and powerful way

  • Planning and organizing thoughts before communicating

  • Replacing negative language with positive language

  • Using assertive communication to maintain relationships

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Who Should Attend

Those whom want to improve their communications skill sets.

Methology

This course is will be conducted online and interactive discussion to maximize learning.

After Attending, You Will Return To Your Job

  • Recognize and overcome communication barriers

  • Realize the importance of active listening skills in communication

  • Practice assertive communication to build relationships

  • Have awareness of non-verbal communication

  • Use the positive tone skillfully for a positive response

Course Fees

Nett - RM 185.50

(Incl 6% Service Tax)

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