Learn From The Best

Dr. V. Thanabalan Velloo, Phd, MBA, BSc(Hons) has extensive experience in the field of operations performance improvement particularly in various manufacturing and services industries. He is not only an excellent and resourceful trainer, he is also skilled in management and leadership of organizations. He graduated with an honour’s degree in Management and Biochemistry from University of Science Malaysia in 1987. He started his career in the manufacturing operations as a Production Executive and gradually moved in various managerial positions such as Production Manager Packaging Manager, Planning and Logistics Manager, Sales Manager and Factory Manager. To name a few of the organizations that he has worked for are Carsem semiconductor, Baxter Healthcare, London Rubber Company, Solectron, Mona Industries and Asiatic Dipped Products. This experience has given him a thorough understanding of the opportunities and problems involved with managing work, people and customers.

While working in the manufacturing sector he pursued an MBA program with University Kebangsaan Malaysia, majoring in General Management in 1996. Upon completion of his MBA in 1998 and also due to his passion for training, he switched his career to Training and development. To date he has conducted more than 900 training programs mainly in the area of employee development, customer management and operations management/ improvement. He is a very versatile trainer not only on the topics that he could train but a bilingual trainer as well. His fluency in Bahasa Malaysia has given him a competitive advantage especially in the present workplace condition.

As a corporate trainer he realized a major concern by organizations regarding Transfer of Training which he became interested to explore. He realized that organizations became concerned in sending their employees for trainings, as they don’t seem to transfer their knowledge/skills gained back to the workplace. Due to this he pursued his Ph.D in 2007 in order to identify the barriers to Training Transfer. He completed his Ph.D in 2013. Besides trainings, he also lectures part time in various higher learning institutions for their Degree and Masters programs. To name a few are University of Malaya, University Sedaya International and University Putra Malaysia.

To date he has conducted many public and in-house trainings in many business areas for government organizations and private sectors such as Ministry of Defence, TLDM, UMW, Titan Group, CS Metal Industries, Sharp Roxy, Petronas, ShinEtsu Sdn. Bhd., Triplus Industry, Metrod Sdn. Bhd., Shinko Electronics, Green Riverwood, Omron Malaysia Sdn. Bhd., Hap Seng Consolidated Bhd., YTY Industry, Maruyama Sdn. Bhd,Top Glove etc. .He has provided quality trainings to more than 5000 clients over the past ten years.

He is a certified trainer with PSMB and to date has also conducted TNA projects and Train the Trainer programs for several companies. He is also a certified business coach representing University Malaya in coaching programs. Participants receive enhance benefits and impactful results from his training programs because of his vast industrial exposure in various areas. He empowers people to increase their limits, level of commitment, higher level of performance of the individual, team and the organization in achieving organizational goals.

Creative Problem Solving

18 June 2021, (9:00am - 5:00pm)


Learn a “how-to” process for solving compelling problems at work!

Problem - this aspect of decision making focuses on defining the right problem, so that you don't work on the wrong thing. Bridge the gap between present challenges and desired solutions with a step-by-step method you can apply to meet whatever difficulties come your way.

This unique workshop invites you to bring at least one in-depth workplace problem with you. You, your seminar leader and fellow participants will look at viable solution options from their feasibility to the issues involved and map out an implementation plan to take you from where you are to where you want to be. Discover how to use this process to go from ordinary to extraordinary performance.

How to creatively brainstorm solutions and face obstacles from a whole new perspective. In our present work environment, where time and resources are tight, this workshop offers you the answers you need to perform at your best.

Program Outlines

Module 1


  • Definition of a problem

  • Objectives of a problem solution

  • Practical application in problem solving

  • Problem recognition

  • Types of operations problem.

  • Difference between a problem and a symptom

  • Constraints of the problem

  • Barriers to problem solving

  • Q n A

Module 2 


  • Problem solving essentials

  • Data collection process

  • Application of fish bone analysis

  • Tools used in operations problem solving

  • Develop alternatives

  • Weigh alternatives

  • Rate each alternative

  • Select the best alternative

  • Q n A

Module 3 


  • Systematic step by step approach to problem solving

  • Advantages of systematic problem solving

  • How to find solutions

  • Sorting out the best solution

  • Cause analysis

  • The plan of action

  • Questioning skills

  • Identifying contingencies

Module 4   


  • Identify the problem

  • Determine the causes

  • Find alternatives

  • Choose best alternative

  • Implement solution

  • Measure results

  • Take corrective actions

  • Implementing decisions made

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Who Should Attend

Non executives, supervisors, and line leaders looking for an effective problem solving process


Theoretical sessions shall be followed by practical and general discussions, as well as case studies. Course materials shall be professionally designed for ease of understanding and application.

After Attending, You Will Return To Your Job

  • Practice the essence of creative problem-solving

  • Understand a seven-step rational problem-solving method

  • Take the lessons learned back to the office for effective implementation

  • Work on exploring a “real-work” problem and walk away with a dynamic solution

  • Define your problem to understand its roots and how to best rise above the circumstances

  • Gain a problem solving method that drives continuous improvement

  • Manage time productively and improve productivity

Course Fees

Nett - RM 700.00

(Incl 6% Service Tax)

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