Learn From The Best

Ms. YASOTHA KALIAPPAN, is an experienced corporate trainer in the areas of business communication, personal development, leadership, customer service, public speaking as well as writing skills, has more than 16 years of experience in the education and training industry. She has trained participants from various leading institutes and multinational organizations in Malaysia, Singapore, Indonesia and Vietnam. Her participants comprise officers, support staff, secretaries, executives and managers from numerous corporate sectors.


Having been the Customer Relations Manager for an international organization, she imparts the essential skills and knowledge that are pertinent to ensure the highest quality of service to internal and external customers while maintaining professional business etiquette. In addition, she has also published course books entitled “Easy English / Working English” for the National Productivity Board (NPB) of Singapore.


Ms. Yasotha, who is on a personal mission to educate and empower individuals with the necessary knowledge in order to achieve personal and organizational goals, is well-known for her practical, dynamic and lively sessions. She achieves her objectives and mission through challenging interactive sessions, thus consistently receiving excellent feedback from her participants.


Among the organizations that she has conducted in-house training for are Sony Video, ACCA, MaybanAssurance, AE Technology, Bank Pertanian, KLMF, SP Setia, BDO Binder, GEP Associates, Great Eastern, MCIS, Bax Global, Morrison, Zaid Ibrahim & Co., Kobe Precision Technology, Malaysian National Reinsurance Bhd, BASF Petronas Chemicals, Morrison, Penang Port Authority, Multimedia University, Tenaga Nasional Bhd, Yamaha, Soritsu Sdn Bhd, Mattel , Komag, Kobe, B Braun, Transocean, Antah Schindler, Skynet, Syarikat Maluri, Automotive Centre of Excellence, Atos Origin, Westport, Proton, CIMA, Schlumberger, Astro, Visiber, Efogen, RHB , UOA, OUB, Interflour, NilaiUniversity,Hong Leong, Securities Commission.


Ms Yasotha, who is a PSMB certified trainer and a certified NLP practitioner, holds a Cert in TESL, B.A. (Hons) in English and M.Sc. in Corporate Communication.

Communicating Confidently in English with Your Customers

15 June 2020 (9:00am - 1:00pm)

Introduction

This program is intended to build the participants confidence to speak in English and provide them the opportunities to improve their communication with customers.

Program Outlines

Module 1 - Applying Standard English at the Workplace


  • Applying polite language (use of modals –may, could, would)

  • Using correct grammatical construction using modals

  • Awareness of standard English when interacting professionally

  • Non-standard English / Malaysian English that should be avoided at the workplace


Module 2 – English in Customer Service Situations


  • Building confidence to speak in English with customers

  • Meeting and greeting your customers – the basics

  • Giving accurate directions and clear instructions

  • Asking for explanations to ensure clarity of message

  • Expressing opinions and ideas with confidence

  • Asking for relevant information and giving requested information to customers

  • Apologizing and offering explanations to customers

  • Conversing politely with customers on the telephone

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Who Should Attend

Open to all.

Methology

This course is will be conducted online and interactive discussion to maximize learning.

After Attending, You Will Return To Your Job

  • Avoid non-standard English in professional workplace situations

  • Use English effectively in various workplace situations

  • Speak confidently when dealing with internal and external customers

  • Use appropriate tone in spoken communication

Course Fees

Nett - RM 185.50

(Incl 6% Service Tax)

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