Learn From The Best
Ms. YASOTHA KALIAPPAN, is an experienced corporate trainer in the areas of business communication, personal development, leadership, customer service, public speaking as well as writing skills, has more than 16 years of experience in the education and training industry. She has trained participants from various leading institutes and multinational organizations in Malaysia, Singapore, Indonesia and Vietnam. Her participants comprise officers, support staff, secretaries, executives and managers from numerous corporate sectors.
Having been the Customer Relations Manager for an international organization, she imparts the essential skills and knowledge that are pertinent to ensure the highest quality of service to internal and external customers while maintaining professional business etiquette. In addition, she has also published course books entitled “Easy English / Working English” for the National Productivity Board (NPB) of Singapore.
Ms. Yasotha, who is on a personal mission to educate and empower individuals with the necessary knowledge in order to achieve personal and organizational goals, is well-known for her practical, dynamic and lively sessions. She achieves her objectives and mission through challenging interactive sessions, thus consistently receiving excellent feedback from her participants.
Among the organizations that she has conducted in-house training for are Sony Video, ACCA, MaybanAssurance, AE Technology, Bank Pertanian, KLMF, SP Setia, BDO Binder, GEP Associates, Great Eastern, MCIS, Bax Global, Morrison, Zaid Ibrahim & Co., Kobe Precision Technology, Malaysian National Reinsurance Bhd, BASF Petronas Chemicals, Morrison, Penang Port Authority, Multimedia University, Tenaga Nasional Bhd, Yamaha, Soritsu Sdn Bhd, Mattel , Komag, Kobe, B Braun, Transocean, Antah Schindler, Skynet, Syarikat Maluri, Automotive Centre of Excellence, Atos Origin, Westport, Proton, CIMA, Schlumberger, Astro, Visiber, Efogen, RHB , UOA, OUB, Interflour, NilaiUniversity,Hong Leong, Securities Commission.
Ms Yasotha, who is a PSMB certified trainer and a certified NLP practitioner, holds a Cert in TESL, B.A. (Hons) in English and M.Sc. in Corporate Communication.
Communicating Confidently in English with Your Customers
15 June 2020 (9:00am - 1:00pm)
This program is intended to build the participants confidence to speak in English and provide them the opportunities to improve their communication with customers.
Module 1 - Applying Standard English at the Workplace
Applying polite language (use of modals –may, could, would)
Using correct grammatical construction using modals
Awareness of standard English when interacting professionally
Non-standard English / Malaysian English that should be avoided at the workplace
Module 2 – English in Customer Service Situations
Building confidence to speak in English with customers
Meeting and greeting your customers – the basics
Giving accurate directions and clear instructions
Asking for explanations to ensure clarity of message
Expressing opinions and ideas with confidence
Asking for relevant information and giving requested information to customers
Apologizing and offering explanations to customers
Conversing politely with customers on the telephone
Who Should Attend
Open to all.
This course is will be conducted online and interactive discussion to maximize learning.
After Attending, You Will Return To Your Job
Avoid non-standard English in professional workplace situations
Use English effectively in various workplace situations
Speak confidently when dealing with internal and external customers
Use appropriate tone in spoken communication
Nett - RM 185.50
(Incl 6% Service Tax)