Learn From The Best

Mr. Vigneswaran Applasamy has been involved in lecturing, research, management, sales and training for more than 14 years in the field of Electrical Engineering, Manufacturing sector, Higher Education, Sales and Marketing. He is a Certified HRDF Trainer. In addition, he has been accredited by Harisson Assessment in Employee Development, completed Emotional Energy Management Trainer Course and attended Gamification and Behavioural Design workshop by Yu-kai Chou. Vigneswaran holds a Masters in Electrical Engineering from Universiti Teknologi Malaysia and is a registered member of Board of Engineers Malaysia (BEM).


His professional career begun in Singapore as a Sales Engineer and later ventured into the Higher Education sector in Malaysia. He has served as a Vice Principal of a college and moved on to lecture and undertake research in a leading private University where he was noted for his publications in the International IEEE Conferences of Power & Energy and Business, Engineering & Industrial Applications. His articles since have been cited 9 times by other international authors in their respective publications. This was also the period where he ventured into corporate training as an Associate Trainer for Topesh Consultancy and Training Services PLT beginning 2011. He has since worked with a few other training providers.


He has used his industrial and training expertise to develop soft skills programmes with a 20/80 approach; 20% lecture, 80% practical accompanied by a training manual individually customized for each programme. Each sub-section of a programme is incorporated with as many exercises or activity to enhance the practical understanding of participants.

He has since developed over 30 training programmes in the area of Soft-Skills. He’s participants include those from Global Enterprise International Malaysia (A Member of Singtel Group), Galeri Petronas, Petron Malaysia Refining & Marketing Bhd, Sarawak SEDC, UMW Holdings Bhd, Bintulu Development Authority, KPJ Healthcare, Coway (M) Sdn Bhd, Lim Kok Wing University, Maxis Customer Service Sdn Bhd, Bursa Malaysia Berhad, Honda Malaysia, Pos Malaysia Berhad, Maybank Berhad, UEM Group Berhad, UEM Sunrise Berhad to name a few.


His pragmatic approach have been well received by various segments of people, owing to his wide exposure to various industries over the years. He is well known for his highly charged, energetic yet humorous training sessions where he never fails to continuously engage with participants throughout.

Advanced Communication & Influencing Technique

24 May 2021, (9:00am - 5:00pm)

Introduction

We interact with others on daily basis and our communications can influence different aspects of our lives. Knowing how to communicate well can have a significant impact on an individual’s success and so it pays to constantly train on it and aim to improve your performance.

This course aims to expand deeper into many sources of miscommunication. It provides several easy-to-use soft skills techniques that can be employed in establishing rapport with others, strengthening relationships and avoiding common conversational traps. The ability to influence others is an incredibly important skill. Business environments can benefit from the existence of people who are well versed in the art of influence since they can handle situations better, are more emotionally skilled and can mitigate conflicts or difficult situations quickly.



Mastering this skill helps you sell your ideas or products, lead and train others more effectively. This in turn will make you more productive as a result of better communication with others. Decisions and opinions made are also in your favour with enhanced persuasion skills.



This course is packed with exercises and guidelines based on the latest research on human psychology and academic theories on communication and influence.

Program Outlines

Section 1: Empathy

  • The Origins of Empathy

  • Physiology

  • Matching Emotions

  • Empathy Technique

  • Empathy (Exercise)



Section 2: How to Get Anyone to Do Anything?

  • How to Influence Others?

  • Logic

  • Inspiration

  • Participation

  • Uplift

  • Deal

  • Favour

  • Collective

  • Policy

  • Force

  • Nine Influence Techniques Ordering (Exercise)

  • Rearrange the Sequence (Exercise)

  • Influence Tactics (Exercise)



Section 3: How to Give Feedback

  • Feedback Types

  • Feedback Statements (Exercise)

  • 4-Step Feedback

  • Feedback Situation (Exercise)



Section 4: How to Encourage

  • Why don’t we Praise

  • 5-Step Praise

  • Praise (Exercise)


Section 5: How to Say No

  • Saying Direct NO

  • Saying Direct (Exercise)

  • Saying Indirect NO

  • Indirect NO (Exercise)

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Who Should Attend

  • Human Resources

  • Managers

  • Heads of Departments

  • Anyone keen to understand the importance of Advanced Communication Strategies

Methology

LECTURE, INDIVIDUAL & GROUP ACTIVITY, FEEDBACK SESSIONS, DISCUSSIONS, DEMONSTRATION, ROLE PLAYS

After Attending, You Will Return To Your Job

· Establish rapport with others and improve the effectiveness of your communication

· Sequence your statements efficiently to get maximum effect

· Deliver your potentially negative message and get a good response

· Use a simple technique to reinforce behaviour of team members

· Say No and be loved for it!

Course Fees

Nett - RM 700.00

(Incl 6% Service Tax)

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