Learn From The Best

Mr. Andrew Cheah has been a trainer and management consultant since 1991, specializing in the areas of performance management, productivity improvement, behavioral change, and leadership. Andrew has trained clients from such diverse industries (see list below) as banking, insurance, hospitality, sales and distribution, manufacturing, food, property development, government/public services, and higher education.


Being tri-lingual (English, Mandarin, and Malay Languages), Andrew has extensive regional exposure in Singapore, United Arab Emirates, Malaysia, China, Thailand, Indonesia and Vietnam. In addition to training, Andrew has guided and provided consulting services to clients, leading to one of them winning the prestigious Malaysian National Productivity Award presented by the previous Malaysian Prime Minister, Tun Dr. Mahathir.


Andrew has also been invited to speak in events such as International Conference on Best Practices, which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc.


Andrew has an MBA degree qualification with the University of Portsmouth, UK. At the professional level, Andrew has a certificate in Blue Ocean Leadership Masterclass, as well as Leading Dimensions Profiling Trainer Certification (LDP certified). In addition to being a qualified ISO9000 assessor, his experience in international consultancy has also earned him a membership with the Association of Productivity Specialist (New York).

Empathy & Empathetic Thinking

2 - 3 November 2020 (1:30pm to 5:00 pm)

Introduction

Empathy: the ability to imagine and understand the thoughts, perspective, and emotions of another person (https://www.oxfordreference.com/view/10.1093/oi/authority.20110803095750102)


With this in mind, Empathy and Empathetic Thinking is a kind of skills that you cannot do without when managing, leading, negotiating, handling, and motivating people, just to name a few. The lack of empathy can lead, and has led to problems in businesses, public relations, personal lives, and careers. In this program we aim to define, highlight, practice the must-have skill of empathy and empathetic thinking – an important milestone is for you to adopt and apply this set of skills habitually, and achieve success!

Program Outlines

Introduction to Critical Thinking

  • Why is it important?

  • Opinions versus facts

  • Objectivity: Can’t manage what you can’t decipher or understand

  • Types of critical thinking


Critical Thinking Type A: How people manipulate Data and numbers, and how to handle these through better understanding and evaluating of these data and numbers

  • Workshop application


Critical Thinking Type B: How people play with words, and how you can be an expert in spotting or knowing this

  • Workshop application


Critical Thinking Type C: overall evaluation in making you an well-rounded critical thinker

  • Workshop application


Conclusion: be a “discoverer” and “scientist”

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Who Should Attend

Any who is proactive and wish to achieve success in any area (except lone ranger who only works with robots!), and any sector.

Methology

zoom meeting

After Attending, You Will Return To Your Job

  • Equip with the right-thinking patterns and practices

  • Understand the needs of others, either in professional settings or personal lives

  • Connect Empathy with the Experience of Users (UX) and that of Customer (CE)

  • Enhance customer delight and improved financial performance

  • Put ‘People First’ in practice, not just lip service

  • Create positive experiences in employees and customers

Course Fees

Nett - RM 530.00

(Incl 6% Service Tax)

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