Learn From The Best
Ms. K. Yasotha, an experienced corporate trainer in the areas of business communication, personal development, leadership, customer service, public speaking as well as writing skills, has more than 16 years of experience in the education and training industry.She has trained participants from various leading institutes and multinational organizations in Malaysia, Singapore, Indonesia and Vietnam. Her participants comprise officers, support staff, secretaries, executives and managers from numerous corporate sectors.
Having been the Customer Relations Manager for an international organization, she imparts the essential skills and knowledge that are pertinent to ensure the highest quality of service to internal and external customers while maintaining professional business etiquette. In addition, she has also published coursebooks entitled “Easy English / Working English” for the National Productivity Board (NPB) of Singapore.
Ms K.Yasotha, who is on a personal mission to educate and empower individuals with the necessary knowledge in order to achieve personal and organizational goals, is well-known for her practical, dynamic and lively sessions. She achieves her objectives and mission through challenging interactive sessions, thus consistently receiving excellent feedback from her participants.
Among the organizations that she has conducted in-house training for are Sony Video, ACCA, Mayban Assurance, AE Technology, Bank Pertanian, KLMF, SP Setia, BDO Binder, GEP Associates, Great Eastern, MCIS, Bax Global, Morrison, Zaid Ibrahim & Co., Kobe Precision Technology, Malaysian National Reinsurance Bhd, BASF Petronas Chemicals, Morrison, Penang Port Authority, Multimedia University, Tenaga Nasional Bhd, Yamaha, SoritsuSdnBhd, Mattel, Komag, Kobe, B Braun, Transocean, Antah Schindler, Skynet, Syarikat Maluri, Automotive Centre of Excellence, Atos Origin, Westport, Proton, CIMA, Schlumberger, Astro, Visiber, Efogen, RHB, UOA, OUB, Interflour, Nilai University, Hong Leong, Securities Commission.
Ms K.Yasotha, who is a PSMB certified trainer and a certified NLP practitioner, holds a Cert in TESL, B.A. (Hons) in English and M.Sc. in Corporate Communication.
Building Better Workplace Communication Skills
26 - 27 October 2020, (1:30pm - 5:00pm)
Module 1 - Understanding Workplace Communication
Defining interpersonal communication
Functions of interpersonal communication
Identifying the main components that contribute to communication effectiveness
Does a positive attitude play a part in effective communication?
The role of emotional intelligence in communication effectiveness
Practicing trust, respect and empathy in communication
Module 2 - Identifying and Overcoming Communication Barriers
What is your personal communication barrier?
Replacing negative language with positive language
Planning and organizing thoughts before communicating
Improving, initiating and encouraging feedback
Working towards being a better listener
Module 3 - Using Assertive Communication Style at Work
Understanding passive, aggressive and assertive styles of communication
Communicating the polite and powerful way
Dealing with rude and aggressive communicators
Using assertive communication to maintain relationships
Building your confidence to be an assertive communicator
Module 4 - Paying Attention to Non-verbal Communication
Understanding the importance of body language in communication
Self-awareness and social awareness of body language
Mastering appropriate gestures and posture
Reading eye and head signals correctly
Avoiding inappropriate body language that affects communication
Being aware of body language to send the correct signals
Who Should Attend
This course will utilize a combination of lectures, discussions, practice sessions and group discussions.
After Attending, You Will Return To Your Job
Understand the importance of effective communication
Recognize communication barriers and know how to overcome barriers
Realize the importance of active listening skills in communication
Practice assertive communication to build relationships
Have awareness of non-verbal communication
Be a more effective interpersonal communicator at work
Nett - RM 530.00
(Incl 6% Service Tax)