Learn From The Best

Ms. K. Yasotha, an experienced corporate trainer in the areas of business communication, personal development, leadership, customer service, public speaking as well as writing skills, has more than 16 years of experience in the education and training industry.She has trained participants from various leading institutes and multinational organizations in Malaysia, Singapore, Indonesia and Vietnam. Her participants comprise officers, support staff, secretaries, executives and managers from numerous corporate sectors.

Having been the Customer Relations Manager for an international organization, she imparts the essential skills and knowledge that are pertinent to ensure the highest quality of service to internal and external customers while maintaining professional business etiquette. In addition, she has also published coursebooks entitled “Easy English / Working English” for the National Productivity Board (NPB) of Singapore.

Ms K.Yasotha, who is on a personal mission to educate and empower individuals with the necessary knowledge in order to achieve personal and organizational goals, is well-known for her practical, dynamic and lively sessions. She achieves her objectives and mission through challenging interactive sessions, thus consistently receiving excellent feedback from her participants.

Among the organizations that she has conducted in-house training for are Sony Video, ACCA, Mayban Assurance, AE Technology, Bank Pertanian, KLMF, SP Setia, BDO Binder, GEP Associates, Great Eastern, MCIS, Bax Global, Morrison, Zaid Ibrahim & Co., Kobe Precision Technology, Malaysian National Reinsurance Bhd, BASF Petronas Chemicals, Morrison, Penang Port Authority, Multimedia University, Tenaga Nasional Bhd, Yamaha, SoritsuSdnBhd, Mattel, Komag, Kobe, B Braun, Transocean, Antah Schindler, Skynet, Syarikat Maluri, Automotive Centre of Excellence, Atos Origin, Westport, Proton, CIMA, Schlumberger, Astro, Visiber, Efogen, RHB, UOA, OUB, Interflour, Nilai University, Hong Leong, Securities Commission.

Ms K.Yasotha, who is a PSMB certified trainer and a certified NLP practitioner, holds a Cert in TESL, B.A. (Hons) in English and M.Sc. in Corporate Communication.

Building Better Workplace Communication Skills

26 - 27 October 2020, (1:30pm - 5:00pm)


Program Outlines

Module 1 - Understanding Workplace Communication

  • Defining interpersonal communication

  • Functions of interpersonal communication

  • Identifying the main components that contribute to communication effectiveness

  • Does a positive attitude play a part in effective communication?

  • The role of emotional intelligence in communication effectiveness

  • Practicing trust, respect and empathy in communication

Module 2 - Identifying and Overcoming Communication Barriers

  • What is your personal communication barrier?

  • Replacing negative language with positive language

  • Planning and organizing thoughts before communicating

  • Improving, initiating and encouraging feedback

  • Working towards being a better listener

Module 3 - Using Assertive Communication Style at Work

  • Understanding passive, aggressive and assertive styles of communication

  • Communicating the polite and powerful way

  • Dealing with rude and aggressive communicators

  • Using assertive communication to maintain relationships

  • Building your confidence to be an assertive communicator

Module 4 - Paying Attention to Non-verbal Communication

  • Understanding the importance of body language in communication

  • Self-awareness and social awareness of body language

  • Mastering appropriate gestures and posture

  • Reading eye and head signals correctly

  • Avoiding inappropriate body language that affects communication

  • Being aware of body language to send the correct signals

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Who Should Attend


This course will utilize a combination of lectures, discussions, practice sessions and group discussions.

After Attending, You Will Return To Your Job

  • Understand the importance of effective communication

  • Recognize communication barriers and know how to overcome barriers

  • Realize the importance of active listening skills in communication

  • Practice assertive communication to build relationships

  • Have awareness of non-verbal communication

  • Be a more effective interpersonal communicator at work

Course Fees

Nett - RM 530.00

(Incl 6% Service Tax)

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