PERANAN PEKERJA DESPATCH DAN PEMANDU KORPORAT (1 HARI)
By Mr. Thanabalan
13 November 2019, 9:00 am to 5:00 pm
Kuala Lumpur
(100% Claimable From HRDF/PSMB)
PENGENALAN

Setiap organisasi memerlukan pekerja-pekerja yang berkesan demi menjayakan misi dan visi organisasi. Kesemua peringkat pekerja mempunyai peranan yang istimewa didalam memastikan produktiviti sesebuah organisasi, kerana dibahu mereka letaknya tanggungjawab untuk memastikan perjalanan operasi dapat berlaku dengan lancar. Peranan ini juga dimain oleh pekerja despatch dalam sesebuah organisasi.Kebanyakan organisasi hari ini bergantung kepada pekerja despatch yang berfungsi sebagai baris hadapan untuk memberi perkhidmatan kepada pihak pengurusan dan pelanggan. .Cara cara mereka berinteraksi dan berhubung dengan dunia luar akan meningkatkan imej korporat sebuah syarikat.Pada masa yang sama sikap pekerja despatch yang negatif akan menjejaskan status sesebuah organisasi.

OBJEKTIF KURSUS
  • Meningkatkan personaliti dan imej diri pekerja
  • Mengenalpasti peranan peranan utama seorang pekerja despatch
  • Menentukan cara cara pengurusan masa yang berkesan
  • Mengenalpasti cara cara menjalankan kerja yang bermutu
  • Meningkatkan motivasi diri dikalangan pekerja despatch
  • Meningkatkan kepekaan terhadap sikap kerja positif.
KANDUNGAN KURSUS/u> :-
  1. MODUL 1: SIKAP KERJA POSITIF/ MENGAWAL DISIPLIN DIRI
    • Menilai sikap diri sendiri
    • Pentingnya sikap positif
    • Kejujuran sikap yang dipandang mulia
    • Menyimpan rahsia urusan kerja yang dikendalikan
    • Bersikap pro-aktif
    • Tabiat suka menepati masa
    • Menjaga keselamatan diri di jalan raya dan keadaan kenderaan
    • Kemampuan untuk menghadapi cabaran
    • Menganalisa kekuatan dan kelemahan diri.
    • Aktiviti 1:Perbincangan kumpulan
  2. MODUL 2 : MENAMPILKAN IMEJ DIRI DAN PENGURUSAN MASA
    • Pentingnya memakai pakaian yang sesuai
    • Pakaian seragam: Faedahmya
    • Memperagakan imej yang positif dengan cara pemakaian yang sesuai
    • Kebersihan diri: Perkara yang perlu dititikberatkan
    • Menguruskan masa yang berkesan
    • Ciri ciri individu yang mempunyai konsep kendiri yang positif
    • Kajian Kes
  3. MODUL 3 : PENGURUSAN MUTU KERJA
    • Apakah itu mutu kerja untuk pekerja despatch
    • Bagaimana hendak mencapai mutu kerja yang baik
    • Ciri ciri mutu kerja untuk pekerja despatch
    • Faktor-faktor yang mempengaruhi mutu kualiti kerja
    • Motivasi dan keyakinan diri
    • Mengetahui kemampuan diri
    • Perancangan dan pengorganisasian kerja
    • Faktor utama kearah kecemerlangan
  4. MODUL 4: AMALAN AMALAN KESELAMATAN
    • Kenapakah keselamatan dijalanraya penting untuk pekerja despatch
    • Amalan amalan keselamatan jalanraya yang baik
    • Peranan pekerja despatch untuk berpegang teguh terhadap keselamatan
    • Merancang perjalanan
    • Perbincangan dua hala dengan peserta
Your Trainer

Dr. V. Thanabalan Velloo Phd, MBA, BSc(Hons) has extensive experience in the field of operations performance improvement particularly in various manufacturing and services industries. He is not only an excellent and resourceful trainer, he is also skilled in management and leadership of organizations. He graduated with an honour’s degree in Management and Biochemistry from University of Science Malaysia in 1987. He started his career in the manufacturing operations as a Production Executive and gradually moved in various managerial positions such as Production Manager Packaging Manager, Planning and Logistics Manager, Sales Manager and Factory Manager. To name a few of the organizations that he has worked for are Carsem semiconductor, Baxter Healthcare, London Rubber Company, Solectron, Mona Industries and Asiatic Dipped Products. This experience has given him a thorough understanding of the opportunities and problems involved with managing work, people and customers.

While working in the manufacturing sector he pursued an MBA program with University Kebangsaan Malaysia, majoring in General Management in 1996. Upon completion of his MBA in 1998 and also due to his passion for training, he switched his career to Training and development. To date he has conducted more than 900 training programs mainly in the area of employee development, customer management and operations management/ improvement. He is a very versatile trainer not only on the topics that he could train but a bilingual trainer as well. His fluency in Bahasa Malaysia has given him a competitive advantage especially in the present workplace condition.

As a corporate trainer he realized a major concern by organizations regarding Transfer of Training which he became interested to explore. He realized that organizations became concerned in sending their employees for trainings, as they don’t seem to transfer their knowledge/skills gained back to the workplace. Due to this he pursued his Ph.D in 2007 in order to identify the barriers to Training Transfer. He completed his Ph.D in 2013. Besides trainings, he also lectures part time in various higher learning institutions for their Degree and Masters programs. To name a few are University of Malaya, University Sedaya International and University Putra Malaysia.

To date he has conducted many public and in-house trainings in many business areas for government organizations and private sectors such as Ministry of Defence, TLDM, UMW, Titan Group, CS Metal Industries, Sharp Roxy, Petronas, ShinEtsu Sdn. Bhd., Triplus Industry, Metrod Sdn. Bhd., Shinko Electronics, Green Riverwood, Omron Malaysia Sdn. Bhd., Hap Seng Consolidated Bhd., YTY Industry, Maruyama Sdn. Bhd,Top Glove etc. .He has provided quality trainings to more than 5000 clients over the past ten years.

He is a certified trainer with PSMB and to date has also conducted TNA projects and Train the Trainer programs for several companies. He is also a certified business coach representing University Malaya in coaching programs. Participants receive enhance benefits and impactful results from his training programs because of his vast industrial exposure in various areas. He empowers people to increase their limits, level of commitment, higher level of performance of the individual, team and the organization in achieving organizational goals.

Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance)
1 person ~ RM 848 / pax
2 persons or more ~ RM 742 / pax
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance and 6 % Service Tax )
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