PROFESSIONAL SECRETARIAL & ADMINISTRATIVE SKILLS ( 2 DAYS)
By Ms. Carol Chiam
24 & 25 October 2019, 9:00 am to 5:00 pm
Kuala Lumpur
(100% Claimable From HRDF/PSMB)
COURSE OUTLINES :-
  1. KNOWING YOUR ROLE
    • Know your role well
    • Cope with your job responsibilities
    • Get trained for your role
    • Meet your boss’s expectation
    • Not forgetting your own expectation
  2. LEARNING FROM PAST FAILURES
    • Do not be complacent with existing competencies
    • Face the challenges in the market place today
    • Improve existing abilities to handle more jobs
  3. LANGUAGE PROFICIENCY
    • How you say matters
    • Connect with people well
    • No fear when speaking to a group
    • Present your opinions or suggestions without fear
    • Give clear message for easy
  4. GOOD ATTRIBUTES OF SUPER SECRETARIES & TOP ADMINISTRATIVE ASSISTANTS
    • Honest and Accurate
    • Interactive
    • Creative
    • Proactive
    • Smart
    • Committed
    • Learner
    • Managing Change well
    • Positive
  5. COMMUNICATING EFFECTIVELY
    • Learn how to speak with others confidently
    • Control emotions and resolve conflicts well
    • Rephrasing words for better relationship
    • Not forgetting the magic, “smile” in communication with others
  6. IMPROVING SECRETARIAL SKLLS FOR BETTER PERFORMANCE
    • Developing a good filing system for speedier retrieval
    • Knowledge of computer skills
    • Professionalism in handling callers and visitors
    • Sorting & Distributing mails properly
    • Representing bosses intelligently
    • Writing minutes and taking notes correctly
    • Organising activities successfully
    • Making reservations based on needs of bosses and not own assumption
    • Able to prepare simple letters and notices for bosses
    • Solving small issues effectively without bothering bosses.
  7. ENHANCING ADMINISTRATIVE SKILLS TO BECOME BETTER ASSISTANTS
    • Ability of keeping records properly
    • Strong communication skills for interaction with others
    • Competency in handling different jobs for multiple supervisors
    • Understanding the expectations of different officers
    • Developing patience in handling additional jobs
    • Learn some basic interviewing skills for recruitment of junior staff
    • Basic knowledge of Human Resource(HR) policies
    • Ability to do some small HR jobs
    • Good problem solving techniques
  8. MULTI TASKING AND TIME MANAGEMENT SKILLS
    • Learn the keys to effective multi tasking
    • Managing time effectively
    • Knowing how to get rid of distractions and interruptions s
  9. INFLUENCING OTHERS AT THE WORKPLACE
    • Convey clear messages and instructions from bosses and executives
    • Represent bosses and officers confidently
    • Work well with others through motivation
    • Solve small issues without bothering bosses and executives
  10. IMPROVING MOTIVATIONAL SKILLS
    • Reduce burden of bosses and executives
    • Learn how to motivate other staff for better relationship with them at work
  11. KNOWLEDGE OF BASIC ACCOUNTING
    • Know how to issue cheques and receipts
    • Learn how to differentiate debit and credit in accounts
    • Seek fast reimbursements for bills of bosses and executives
  12. PROBLEM SOLVING TECHNIQUES
    • Solve small issues without bothering superiors
    • Improve listening skills for effective analysis of problems
    • Solve problems fast without taking sides
    • Consult superiors soonest if cannot handle the issues
    • Remember your supportive role in handling issues
Your Trainer

Ms. Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service & sales expert and an author of several quality books. (Customer Service Excellence, Sell Like A Superstar, The Complete Salesmaster, Winning Public Speaking & Presentation Skills, Business English Communication, Guide To Telemarketing, Stress Management, Back To Basics For Good English Grammar).

She has with her more than 28 years of vast working experience in more than 8 industries.. She had worked in many leading public listed and multinational companies . During her exposure, she has acquired no less than 18 years experience in training and development of employees and agents .She had worked in many industries including Banking, Insurance, Investment, Advertising, Hospitality, Construction , Education , etc.

Her wide exposure in Sales Management, Customer Focus Management, People Management & Business English Communication not only made her a successful sales achiever but also an excellent trainer, mentor ,motivator and public speaker in these fields. Her vast experience in many fields and her professional qualifications have given her an extra edge in writing several comprehensive books to share her knowledge. Her books include 8 personal development books and 2 real life story books. Furthermore, she is also a much sought after and successful English Language and soft skills trainer for big conglomerates , GLCs, big pubic listed companies , manufacturing companies, ministries, government departments, universities,etc.

She is a reputable and seasoned professional trainer for public and in house programmes on People Skills, Management, Leadership, Marketing & Sales, Customer Service, Communication Skills, Public Speaking & Presentation Skills, Business English Communication , English Conversation & Business Writing ,Time Management ,Debt Collection Skills, Soft Skills and Personal Development For Executives and Managers. Her participants included those from large Multinational Companies, leading Conglomerates, Financial & Service sectors, Oil & Gas, FMCG, Manufacturing , Construction, Ministries , Bank Negara, GLCs, SMIs, SMEs, Universities, etc. She is also an approved PSMB trainer ( TTT Exempted). She travels widely and offers training locally and abroad.

She is well accepted especially in English programmes and Soft Skills due to her ability to communicate in 3 languages, namely: Malay, English and Mandarin.

A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “ keep learning” habit for personal development.

“Knowledge is no power but Application is“

Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance)
1 person ~ RM 1378/ pax
2 persons or more ~ RM 1272 / pax
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance and 6 % Service Tax )
Terms & Conditions:
1. Registration & Fees Policy
Registration is confirmed once registration form is received via fax/email/mail. All Payments/Undertaking Letters/Local Order (LO)/Letter of Approval must be made available and presented prior to the course.
2. Cancellation Policy
Any cancellation must be received in writing within 5 working days prior to the event else 30% payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
3. Disclaimer & Program Changes Policy
Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
Registration:
1. Fax 03-6207 6727
       OR
3. Payment shall be made payable to SCIENTIA TRAINING SDN BHD
Contact Us:
Scientia Training Sdn. Bhd. (1001247-U)
SST No. B16-1902-32000126
Tel: 03 7732 0477     Fax: 03-6207 6727     
Info    019 335 1111     info@scientia.com.my
Sara    019 335 1111     sara@scientia.com.my
Nonie    019 327 1111     nonie@scientia.com.my
Max    012 375 2003     max@scientia.com.my
For Customised In-House Training:
Ronny     012 223 6666     ronny@scientia.com.my
Office Hour: Monday ~ Friday 9.00 am~6.00 pm
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