EFFECTIVE COMMUNICATIONS IN A TEAM (1 DAY)
By Mr. Sean Balakrishnen - 17 October 2019, 9:00 am to 5:00 pm
Kuala Lumpur
(100% Claimable From HRDF/PSMB)
INTRODUCTION

This 1-day training programme covers the key aspects of communications in a team. The focus is on perception as the key ingredient which determines all our communications. When the perception in the minds of the other party is wrong, no matter how noble our intentions, communications becomes awry.

Other topics covered include guidelines to improve communications, how self esteem affects our communication, how to inspire subordinates with the words we use and the way we speak, interpreting the behaviour of team members as the way they communicate with the leader of the team and other team members, avoiding failure by focusing on communications in a team, communication in meetings and discussions, analyzing whose fault it is when instructions are not followed, the team leaders role in maintaining a happy team through communications, listening skills as an important aspect of communications, communications as a vital tool in conflict management in teams and how the team success depends on communications.

The methodology is participative presentation with activities to enhance adult learning.

WHO SHOULD ATTEND
  • This is a managerial development training programme. It is suitable for all those in a managerial level including executives as well as top management.
  • Supervisors of all levels may also attend but it has to be done separately without the managerial group.
DURATION

7 Hours, 1 Day.

COURSE OUTLINES :-
  1. Introduction & The Communication Process
    • Perception, Self-Concept & Communication
      • Selection
      • Expectation
      • Organization
        • Patterns
        • Proximity
        • Good form
      • Guidelines to Improve Perception
      • Perception, Self Concept & Communication
      • Activity 1- How to Inspire Subordinates With Words
      • Self-esteem and Communications
      • Ways to improve Communication In a Team
      • Effective Communications in a Team
        • Constructive Behavior – Positive Communications
        • Destructive Behavior – Negative Communications
      • Activity 2- The Quiz
      • Avoiding Team Failure With Communications
      • Participations in Discussions/Meetings
      • Activity 3 – The Picture
    • Responsibility of Speaker & Listener (Briefing)
      • Importance of Communications in a Team
        • Task Factor
        • Relationships
      • Communication in Work Teams
      • Using Active Listening Skills
      • Counselling
      • Activity 4- Listening Skills Profile
      • Activity 5 – How to Prevent People Ignoring You?
      • Using Communications to Manage Conflict in a Team
      • The 6-Step Approach in Resolving Conflict
    • Barriers to Communication
      • Bad & Good Communication Practices in Teams
      • Conclusion
Your Trainer

Mr. Sean Balakrishnen Veerayah has both public and private sector exposure in the fields of human resource development, management, security and occupational safety. He is equally conversant in English and Bahasa Malaysia. Having retired in the rank of a Lieutenant Commander from the Royal Malaysian Navy, he had gained vast experience in leadership, teambuilding, managing and training people for more than 20 years. Sean is a very experienced trainer who has trained several thousands of Malaysians and conducted more than 200 courses nation wide. His training programs have transformed many.

His hands-on extensive experience in leadership, management, occupational safety and security has made him a leading trainer in the country and PSMB has exempted him from attending the Train The Trainer Course. He has also organized and managed athletic meets at the national and ASEAN levels and as served as a judge in the 1989 SEA Games in Kuala Lumpur. In his pursuit for self-development and knowledge, he attended a course in entrepreneurship with KUB College University in 1995, qualified himself to be a Lead Assessor in quality with MFQ London in 1996 and has a MBA with University of London. Sean’s private sector exposure as a Human Resource Manager and subsequently as a Group Human Resource Manager in a sales and manufacturing environment and acting as SHO for the company’s factory, qualifies him to train people in these fields.

In recognition of his vast knowledge and experience Sean was invited by University Malaya (UMCCed) to design and deliver 3 modules in English and B.M. - Human Resource Management, Occupational Safety and Security In 2002. In the midst of the economic crisis in 1997 when companies were closing down, he undertook the challenge to open up his own business called SECCON MANAGEMENT CONSULTANCY of which he is the Managing Director and Principal Consultant until now, conducting corporate training as his contribution to nation-building towards 2020.

He has also provided consultancy in the area of industrial relations to Philip Wain (M) Sdn Bhd in 1998 and Hiro Food Manufacturing in 2006. He has also done consultancy work for IMPAC as an executive trainer, an International American company known for productivity engineering and cost reduction methods worldwide. As a corporate trainer for 16 years, the evaluation of participants has always been excellent for both in-house as well as public programmes.

Although the list is long, some of the major organizations he has trained are Exxonmobil, PROTON, ASTRO, Deputy Secretaries General from Malaysian Ministries and senior officers from Brunei on leadership, Tenaga Nasional, Bank Negara, Petronas, Petronas Carigali, KL Monorail, Malaysia Airports Holdings Bhd, Multimedia and Communications Commission, IBM, Sabah Skills Technology Centre, Yayasan Sabah and Innoprise, City Link, Colgate Palmolive, Tamura Electronics, Labuan Shipyard, Connel Brothers, Tiong Nam Logistics & Transportation, TEAC Electronics Hutchison Paging (Penang and KL), Mieco Manufacturing, Gaya College, Sabah Foresty Industries, Borneo Samudra, BP North Port, West Port, Bintulu Port, Kuantan Port, PLUS, Bumi Armada, Sejingkat Power (Sarawak), Mukah Power Plant, KPJ Damansara Specialist Hospital, Affin Trust Management, TDM Plantations, STAR Publications, University Petronas, University Tenaga, Dimension Bid, Top Glove, Bank, Sime Credit, Ranhill Power, British Amercan Tobacco, RHB Bank, Harper Wira, Hotel Cititel, Concorde Hotel, Karambunai Resorts, Logical Polymer, Healthtronics, Maccaferi, SKF Bearings, LTAT, SME Bank and DBKL, Ministry of Health-Brunei.

Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance)
1 person ~ RM 848 / pax
2 persons or more ~ RM 742 / pax
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance and 6 % Service Tax )
Terms & Conditions:
1. Registration & Fees Policy
Registration is confirmed once registration form is received via fax/email/mail. All Payments/Undertaking Letters/Local Order (LO)/Letter of Approval must be made available and presented prior to the course.
2. Cancellation Policy
Any cancellation must be received in writing within 5 working days prior to the event else 30% payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
3. Disclaimer & Program Changes Policy
Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
Registration:
1. Fax 03-6207 6727
       OR
3. Payment shall be made payable to SCIENTIA TRAINING SDN BHD
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