Organizations are faced with a myriad of problems and issues in the process/es of generating output in the form of products and/or services. Problems and issues range from low productivity, quality deficiency, falling market shares, dip in profit, to rude telephone operators. The cumulative effect of these problems and issues actually costs organizations tons of money.
Whilst there are ways and means of solving these problems and issues which inhibit the smooth and efficient generation of output, one of the most commonly used, AND underused, solutions is what everyone is familiar with – training. It is with this in mind that this program aims to assist the participants understand the contributions towards achieving a great learning organization.
At the end of the workshop, the participants are expected to::
This training program is tailor made for HR managers and officers, heads of department, officers, engineers, supervisors, and those who are entrusted with the responsibilities in training.
14 Hours, 2 Days.
Mr. Andrew Cheah has been a trainer and management consultant since 1991, specializing in the areas of performance management, productivity improvement, behavioral change, and leadership. Andrew has trained clients from such diverse industries (see list below) as banking, insurance, hospitality, sales and distribution, manufacturing, food, property development, government/public services, and higher education.
Being tri-lingual (English, Mandarin, and Malay Languages), Andrew has extensive regional exposure in Singapore, United Arab Emirates, Malaysia, China, Thailand, Indonesia and Vietnam. In addition to training, Andrew has guided and provided consulting services to clients, leading to one of them winning the prestigious Malaysian National Productivity Award presented by the previous Malaysian Prime Minister, Tun Dr. Mahathir.
Andrew has also been invited to speak in events such as International Conference on Best Practices, which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc.
Andrew has an MBA degree qualification with the University of Portsmouth, UK. At the professional level, Andrew has a certificate in Blue Ocean Leadership Masterclass, as well as Leading Dimensions Profiling Trainer Certification (LDP certified). In addition to being a qualified ISO9000 assessor, his experience in international consultancy has also earned him a membership with the Association of Productivity Specialist (New York).