KEMAHIRAN PENYELIA BERKESAN ( 2 HARI)
By Hjh Rita Juniati Rutaff
28 & 29 August 2019, 9:00 am to 5:00 pm
Kuala Lumpur
(100% Claimable From HRDF/PSMB)
Pengenalan:

Peranan dan tugas seorang penyelia sebagai penghubung antara pihak pengurusan dan pekerja dalam sesebuah organisasi sudah semakin penting dan mencabar. Seorang penyelia bertanggungjawab memimpin, mendorong dan menguruskan pasukannya ke tahap produktviti yang tinggi untuk mencapai matlamat organisasi dan individu. Program Dua (02) hari dibangunkan khas untuk melatih penyelia dengan kemahiran, pengetahuan dan mempertingkatkan lagi keberkesanan seseorang penyelia dalam menjalankan tugas mereka dengan cemerlang.

Objektif Kursus:
  • Memahami tugas dan peranan penyelia dalam pengurusan
  • Meningkatkan kesedaran dan tanggungjawab seorang penyelia terhadap pasukannya
  • Membantu penyelia meningkatkan kemahiran dan keberkesanan penyelia
    • Kemahiran Personal
    • Kemahiran Teknik
    • Kemahiran Kemanusiaan
    • Kemahiran Pentadbiran
    • Kemahiran Konsep
  • Menambah baik lagi peranan penyelia organisasi cemerlang
Methodologi

Hajjah Rita Juniati Rutaff seorang professional tegar dan berpengalaman, terkenal dengan kursusnya yang interaktif, seronok dan berpendekatan praktikal dalam penyampaiannya melalui kaedah pembelajaran yang sesuai untuk orang dewasa, dalam kedua-dua Bahasa Malaysia dan Bahasa Inggeris yang mempunyai metodologi berikut :

  • Perbincangan Dua Hala
  • Aktiviti dan Simulasi Pengurusan
  • Tontonan Video & Lakonan
  • Kuliah untuk memantapkan pengisian ilmu
Sasaran Peserta Kursus:

Para ketua yang berfungsi sebagai penyelia seperti :

  • Para Penyelia yang sudah berpengalaman, akan dinaikkan pangkat ataupun telah mendapat kenaikan pangkat
  • Eksekutif, Pegawai atau Jurutera yang ada kakitangan bawahan
  • Ketua-ketua Jabatan, “Section Heads”, “Line Leaders”
  • Individu yang ingin meningkatkan kemahiran penyeliaan
Topik Utama Kursus :-
A. PENGENALAN
  1. Agenda & Objektif Kursus
  2. Aktiviti “Ice Breaking”
  3. Definasi
    • Khidmat vs Kerja
    • Produktiviti vs Aktiviti
    • Keberkesanan vs Kecekapan
    • Bijak Bekerja vs Rajin Bekerja
    • Pelanggan Luaran vs Pelanggan Dalaman
  4. Penyeliaan dan Pengurusan
B. PENYELIA
  1. Tugas dan Tanggungjawab Penyelia
    • Pihak Pengurusan
    • Pihak kakitangan/pekerja bawahan
    • Pihak sesama Penyelia
  2. Peranan Umum Penyelia
  3. Cabaran Masa Kini Penyelia
  4. Ciri-ciri Penyelia Berkesan
C. KEMAHIRAN PENYELIA
  1. Kemahiran Personal “PKPK”
    • Pengetahuan
    • Kebolehan
    • Positif
    • Kemahiran
  2. Kemahiran Teknik
    • Merancang
    • Menetapkan Matlamat
    • Mengurus Sumber-sumber
  3. Kemahiran Kemanusiaan
    • Komunikasi Berkesan
      • Berkomunikasi secara lisan
      • Berkomunikasi bukan lisan “Body Language”
      • Mendengar dengan aktif
      • Bertanya soalan
      • Menangani Maklumbalas
    • Sikap Asertif
    • Menangani Konflik
    • Membentuk dan Membina Pasukan
  4. Kemahiran Pentadbiran & Analisa
    • Merancang, Melaksana dan menyelaras sistem/proses
    • Mengukur dan menilai Prestasi
    • Mengurus Masa
    • Memberi motivasi dan inspirasi
  5. Kemahiran Konsep
    • Menyelesaikan masalah dan Membuat Keputusan
    • Mengurus Perubahan
    • Perancangan Strategik
Your Trainer

Hjh. Rita Juniati Rutaff is a qualified and experienced Human Resource Practitioner, Consultant, Trainer, Speaker and internationally accredited Trainer focusing on specialized areas such as Communications and Personality, Organizational Development, Talent Management, Change Management, Capability and Competency-based training. She conducts Human Resource Business Plan, coaches, advises leaders on key strategy issues that improve individuals, departments and organizational current and future performance requirements for various organizations she worked with.

She is internationally recognised and accredited licensed trainer by Myer Briggs Type Indicator (MBTI) Training Programs, Dimensions Development International Programs (DDI), Neuro Linguistic Programming (NLP) and Stephen Covey’s Seven Habits of Highly Effective People for in-house programs.

Her diverse background and qualifications, added with strong anchor in Human Resources & Training experience had accelerated her role as “In-house Consultant” and training effectiveness which adds value to building human capital to organisations she dealt with. Moreover, her sound analytical skills and being strong advocate to Information Technology are her strengths that had led organizations to greater heights with remarkable achievements.

Her performance track records with strong commitment and great passion in people development has helped her to head Human Resources and Training Development departments successfully in various organisations from diversified industries background, namely Malaysia Airlines, Carsem Semiconductor ( a member of Hong Leong group of companies), Medas Corporation Berhad, and MTD CAPITAL Group of Companies, a leading infrastructure conglomerate currently. Occasionally, she will be invited as speaker, coach and facilitate training and strategic business planning seminars for other organizations like PETRONAS, ASTRO, BASF and Ministry of Higher Education etc.

Academically, Rita is a bright scholar graduated with diverse professional qualifications. She graduated from Western Michigan University, USA with a Masters degree (Hons) in Operations Research, Industrial Engineering and a Bachelor of Business Administration (Hons) majoring in Finance and Economics. Prior to that, she was selected as the Best Student in Diploma in Statistics from MARA Institute of Technology, Shah Alam in 1980.

In conclusion, Rita who has a diverse professional qualifications with diversified industries’ career experiences as a Human Resource practitioner, professional trainer and leader for more than 25 years experience, have made her versatile, experienced and dynamic trainer in her own unique way, would add value to organizations’ growth and sustainability in improving the nextGEN workforce.

Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance)
1 person ~ RM 1378 / pax
2 persons or more ~ RM 1272 / pax
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance and 6 % Service Tax )
Terms & Conditions:
1. Registration & Fees Policy
Registration is confirmed once registration form is received via fax/email/mail. All Payments/Undertaking Letters/Local Order (LO)/Letter of Approval must be made available and presented prior to the course.
2. Cancellation Policy
Any cancellation must be received in writing within 5 working days prior to the event else 30% payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
3. Disclaimer & Program Changes Policy
Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
Registration:
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