Learn From The Best

Ms. Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service & sales expert and an author of several quality books. (Customer Service Excellence, Sell Like A Superstar, The Complete Salesmaster, Winning Public Speaking & Presentation Skills, Business English Communication, Guide To Telemarketing, Stress Management, Back To Basics For Good English Grammar).

She has with her more than 28 years of vast working experience in more than 8 industries.She had worked in many leading public listed and multinational companies . During her exposure, she has acquired no less than 18 years experience in training and development of employees and agents. She had worked in many industries including Banking, Insurance, Investment, Advertising, Hospitality, Construction, Education, etc.

Her wide exposure in Sales Management, Customer Focus Management, People Management & Business English Communication not only made her a successful sales achiever but also an excellent trainer, mentor ,motivator and public speaker in these fields. Her vast experience in many fields and her professional qualifications have given her an extra edge in writing several comprehensive books to share her knowledge. Her books include 8 personal development books and 2 real life story books. Furthermore, she is also a much sought after and successful English Language and soft skills trainer for big conglomerates , GLCs, big pubic listed companies, manufacturing companies, ministries, government departments, universities,etc.

She is a reputable and seasoned professional trainer for public and in house programmes on People Skills, Management, Leadership, Marketing & Sales, Customer Service, Communication Skills, Public Speaking & Presentation Skills, Business English Communication, English Conversation & Business Writing, Time Management ,Debt Collection Skills, Soft Skills and Personal Development For Executives and Managers. Her participants included those from large Multinational Companies, leading Conglomerates, Financial & Service sectors, Oil & Gas, FMCG, Manufacturing, Construction, Ministries, Bank Negara, GLCs, SMIs, SMEs, Universities, etc. She is also an approved PSMB trainer (TTT Exempted). She travels widely and offers training locally and abroad.

She is well accepted especially in English programmes and Soft Skills due to her ability to communicate in 3 languages, namely: Malay, English and Mandarin.

A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “ keep learning” habit for personal development.

“Knowledge is no power but Application is“

The Essential Skills For Secretaries & Administrative Personnel

23 April 2021


Every organisation needs effective secretaries and administrative personnel.

The market challenges these days require super secretaries and administrative personnel and not ordinary assistants to achieve objectives of companies.

Bosses need these assistants to restore balance and ease work pressure. Simply hiring an assistant may not meet the company’s work expectation.Secretaries and Administrative personnel need to upgrade themselves to stay competitive in order to help bosses achieve their goals.

Continuous improvement is necessary this competitive market. Regular trainings of these valuable assistants sharpen their competencies and subsequently improve their work effectiveness. Their competencies will certainly lessen the daily burdens of their bosses.

This course helps secretaries and administrative personnel to achieve their excellence in their performance, making them into valuable assistants. This training helps secretaries and administrative personnel to develop essential skills for better performance.


  • To enhance the competencies of secretaries and administrative personnel for maximum work effectiveness

  • To equip these important assistants with good business communication skills .

  • To be important assistants and team players,not ordinary subordinates.

  • To produce a team of effective and intelligent secretaries and administrative personnel to meet market needs

  • To raise abilities in helping bosses to achieve company’s objectives

Program Outlines


  • The Roles In A Company : Personal & Virtual

  • Corporate Objectives As A Prime Concern


  • Mastering Courteous and Smart Speaking Skills

  • Developing People Skills

  • Upgrading Business Writing Skills


  • Getting rid of distractions and interruptions

  • Calendaring & traditional to do list

  • Time Management tips


  • What are the strategies ?

  • Learn how to solve small issues with bothering bosses


  • How to make use of Emotional Intelligence to understand people around you?

  • Awareness of own emotions

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Who Should Attend

  • Secretaries and Administrative Personnel.

  • Level of understanding : Intermediate


  • Full participation is needed in this much energised training.

  • Interactive lectures, role plays, individual and team activities will be included

  • Power point presentation, flip charts and white boards will be used to make the training more interesting.

After Attending, You Will Return To Your Job

  • Ability To Ease Work Pressure And Restore Balance

  • Capability to Lessen Boss’s Burden with Good Business Skills

  • Raising Confidence For Maximum Work Effectiveness

  • Transforming Mindset for Career Advancement

Course Fees

Normal Fee ~ RM 750 / person

Group Discount ~ RM 638 / person (for 3 or more participants)

(Price incl. 6% Service Tax)

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