Learn From The Best

Hjh. Rita Juniati Rutaff is a qualified and experienced Human Resource Practitioner, Consultant, Trainer, Speaker and internationally accredited Trainer focusing on specialized areas such as Communications and Personality, Organizational Development, Talent Management, Change Management, Capability and Competency-based training. She conducts Human Resource Business Plan, coaches, advises leaders on key strategy issues that improve individuals, departments and organizational current and future performance requirements for various organizations she worked with.


She is internationally recognised and accredited licensed trainer by Myer Briggs Type Indicator (MBTI) Training Programs, Dimensions Development International Programs (DDI), Neuro Linguistic Programming (NLP) and Stephen Covey’s Seven Habits of Highly Effective People for in-house programs.


Her diverse background and qualifications, added with strong anchor in Human Resources & Training experience had accelerated her role as “In-house Consultant” and training effectiveness which adds value to building human capital to organisations she dealt with. Moreover, her sound analytical skills and being strong advocate to Information Technology are her strengths that had led organizations to greater heights with remarkable achievements.


Her performance track records with strong commitment and great passion in people development has helped her to head Human Resources and Training Development departments successfully in various organisations from diversified industries background, namely Malaysia Airlines, Carsem Semiconductor ( a member of Hong Leong group of companies), Medas Corporation Berhad, and MTD CAPITAL Group of Companies, a leading infrastructure conglomerate currently. Occasionally, she will be invited as speaker, coach and facilitate training and strategic business planning seminars for other organizations like PETRONAS, ASTRO, BASF and Ministry of Higher Education etc.


Academically, Rita is a bright scholar graduated with diverse professional qualifications. She graduated from Western Michigan University, USA with a Masters degree (Hons) in Operations Research, Industrial Engineering and a Bachelor of Business Administration (Hons) majoring in Finance and Economics. Prior to that, she was selected as the Best Student in Diploma in Statistics from MARA Institute of Technology, Shah Alam in 1980.


In conclusion, Rita who has a diverse professional qualifications with diversified industries’ career experiences as a Human Resource practitioner, professional trainer and leader for more than 25 years experience, have made her versatile, experienced and dynamic trainer in her own unique way, would add value to organizations’ growth and sustainability in improving the nextGEN workforce.

Fundamentals Of Problem Solving

21 October 2020

Introduction

Life is full of challenges and every single day we solve problems whether on simple routines and even at the workplace or event our home. Problem is any situation for which we don’t have a ready and immediate response or solution. Thus problem solving is the ability to solve problems and our constantly challenging workplace demands our increasing capability to resolve issues quicker and make sound decisions. To many people, solving problems seems to be haphazard and difficult in reality, problem solving the results that matter! However, the best tool to solve problems is to begin your mind with clear thinking process in respond to the situations.


This One (01) Day program will bring participants to a journey of rational, systematic and practical approach in problem solving and adds value to the company and customers. The ability to solve problem and to strategize and presenting their solutions would enable and lead them to become effective problems-solvers and high performers! Participants will learn the basic skills, and practice the six-step problem solving process by working on actual problems in class.

Program Outlines

INTRODUCTION

  • Program Agenda & Objectives

  • Company's Vision, Mission and Values

  • "Ice Breaking" Activities

FUNDAMENTALS OF PROBLEM SOLVING

  • Problem Solving vs Decision Making

  • Types of Problem & Problem Solver

  • Problem Solving Models

  • Factors & Barriers to Effective Problem Solving

  • Problem Solving Approaches – Analytical, Creative and Critical

PROBLEM SOLVING SKILLS

  • Making Judgement

  • Analytical Skills

  • Decision Making

  • Collecting Information

  • Planning

PROBLEM SOLVING PROCESS – (I.D.E.A.L)

  • I dentify and Define The Root Cause of Problem

  • Develop Alternative Solutions

  • Evaluate Alternatives and Select Best Fit Solution

  • Act on Plan upon Develop Contingency Plan

  • Look for Consequences and Follow-Through Continuous Improvements

BASIC PROBLEM SOLVING TOOLKIT - TECHNIQUES

  • 5W 1H

  • 5 Whys

  • Brainstorming and SCAMPER

  • Fishbone Diagram

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Who Should Attend

Executives and above

Methology

Puan Hjh Rita Juniati Rutaff is known for her highly participative, fun and practical approach in delivering any program as to accelerate the adult learning process which comprise of the following methodologies below:

  • Two-Way Interactions with various Group discussions

  • Management Simulation Games and Exercises

  • Experiential Learning

  • Video

  • Role Plays

  • Minimal lectures as to reinforce the learnings

  • Both Bahasa Malaysia and English subject to customer's preference

After Attending, You Will Return To Your Job

Course Fees

Normal Fee ~ RM 742/ person

Group Discount ~ RM 636 / person (for 3 or more participants)

(Price incl. 6% Service Tax)

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