Learn From The Best

Problem Solving & Decision Making

2 - 3 December 2020

Introduction

Imagination is more important than knowledge. - Albert Einstein

If the only tool you have is a hammer, you tend to see every problem as a nail. - Abraham Maslow

Life is full of challenges and one thing is for certain in an ever-changing world: There will always be problems to solve. Every single day we solve problems whether on simple routines and even at the workplace. Our constantly challenging workplace demands our increasing capability to resolve issues quicker and make sound decisions Problems are becoming more complex, involving more diverse people with different perceptions, resources are getting scarce and time seems to be fleeting at a faster rate! Thus we, adults especially as leaders or potential leaders, need to be equipped with precise processes and techniques to solve problems and make decision fast to get the results that matter! However, the best tool we have at our disposal for solving problems is your mind, i.e. begins with clear thinking

As such, this Two (02) days program will dispense tools that will bring participants to a journey of rational, systematic but yet creative approach to dissect problems and identify their actual root causes. It also focuses on employing creative techniques to arrive at possible solutions and thus make good decisions under various situations as the need arises!The ability to solve problem and to strategize and presenting their solutions would enable and lead them to become effective problems-solvers and high performers!

Program Outlines

A. INTRODUCTION

• Program Objectives linking to Company's Vision, Mission and Values

• Ice Breaking Activities

B. PROBLEM SOLVING & DECISION MAKING - OVERVIEW

• Definitions : Problem Solving vs Decision Making

• Types of Problem & Problem Solver

• Factors & Barriers to Effective Problem Solving

• Problem Solving Approaches – Analytical, Creative and Critical

C. PROBLEM SOLVING SKILLS

• Making Judgement

• Analytical Skills

• Decision Making

• Collecting Information

• Planning

D. PROBLEM SOLVING AND DECISION MAKING TOOLS

• Analytical/Scientific Thinking Tools

• Questioning Techniques

• 5 WHYs

• Fishbone Diagram

• Creative Thinking Tools

• Brainstorming

• 5W 1H

• SCAMPER

• Metaphors

• Mind Map

D. PROBLEM SOLVING  AND DECISION MAKING PROCESS (I.D.E.A.L.)

• I dentify and Define  The Root Cause of Problem

• D evelop Alternative Solutions

• E valuate Alternatives and Select Best Fit Solution

• A ct on Plan upon Develop Contingency Plan

• Look for Consequences and Follow-Through Continuous Improvements

E. EFFECTIVE PROBLEM SOLVING & DECISION MAKING STRATEGY –

ENHANCING COMMUNICATION IN MANAGING PEOPLE ISSUES

• Communicate and Listen to Ideas Clearly using NLP Tool

• VAKOG

• Representational System

• Eye Assessing Ques

• Chunking

• Understanding Needs and Matching Personality using MBTI (Myer Briggs

• Type Indicator) Tool

• 4 Dimensions:

• Focus Energy in Relationships

• Giving and Receiving Information

• How You Make Decisions

• Orientate/Plan for upcoming events

• Build Trust in Teams

Who Should Attend

Methology

Puan Hjh Rita Juniati Rutaff is known for her highly participative, fun and practical approach in delivering any program as to accelerate the adult learning process which comprise of the following methodologies below:

• Two-Way Interactions with various Group discussions

• Management Simulation Games and Exercises

• Experiential Learning

• Video

• Role Plays

• Minimal lectures as to reinforce the learnings

• Both Bahasa Malaysia and English subject to customer's preference

She uses her acronym S.P.A.R.K as her approach to review and evaluate the learning and developments of the program. The full complete cycle starts with self-evaluation, and continues through a review process. The complete cycle is:

• Self-evaluation

• Planning

• Action

• Recording

• Keep on reviewing

After Attending, You Will Return To Your Job

• Recognize the types of problem encountered and problem solving skills required

• Identify tools and/or methods for handling and solving problem logically and creatively

• Think creatively to create more options to solve issues at work

• Illustrate the problem solving process

• Make decisions logical and feasible

• Communicate ideas or opinion clearly while considering colleagues’ opinions

• Resolve issues amicably while keeping relationships intact

• Execute the action plan and evaluate the results

Course Fees

Normal Fee ~ RM 1378 / person

Group Discount (for 3 or more participants) ~ RM 1240.20/ person

(Incl. 6% Service Tax)