Learn From The Best

Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service & sales expert and an author of several quality books.

She has with her more than 28 years of vast working experience in more than 8 industries.

She had worked in many leading public listed and multinational companies. During her exposure, she has acquired no less than 18 years experience in training and development of employees and agents .She had worked in many industries including Banking, Insurance, Investment, Advertising, Hospitality, Construction, Education, etc.

Her wide exposure in Sales Management, Customer Focus Management, People Management & Business English Communication not only made her a successful sales achiever but also an excellent trainer, mentor,motivator and public speaker in these fields. Her vast experience in many fields and her professional qualifications have given her an extra edge in writing several comprehensive books to share her knowledge. Her books include 8 personal development books and 2 real life story books. Furthermore, she is also a much sought after and successful English Language and soft skills trainer for big conglomerates, GLCs, big pubic listed companies, manufacturing companies, ministries, government departments, universities,etc.

She is a reputable and seasoned professional trainer for public and in house programmes on People Skills,Management, Leadership, Marketing & Sales, Customer Service, Communication Skills, Public Speaking & Presentation Skills, Business English Communication, English Conversation & Business Writing, Time Management, Debt Collection Skills, Soft Skills and Personal Development For Executives and Managers. Her participants included those from large Multinational Companies, leading Conglomerates, Financial & Service sectors, Oil & Gas, FMCG, Manufacturing, Construction, Ministries , Bank Negara, GLCs, SMIs, SMEs, Universities, etc. She is also an approved PSMB trainer (TTT Exempted). She travels widely and offers training locally and abroad.

She is well accepted especially in English programmes and Soft Skills due to her ability to communicate in 3 languages, namely: Malay, English and Mandarin. A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “ keep learning” habit for personal development.

“ Knowledge is no power but Application is “

Personal Development Training For Junior Executives
“ Developing junior executives for work excellence during and post pandemic”

12 - 13 July 2021


Get the best performance from junior executives with personal development training.

The pandemic resulted many consequences on employees.

Big adjustments for everyone whether at work or at home. There is a need for upskilling junior executives for better work productivity.

Junior executives will be more confident and effective after the training.

Lockdowns and pandemic challenges cause so many adverse consequences.

These junior executives need training and development to be more competent in order to achieve the company’s objectives during this time of pandemic crisis.

This course helps junior executives to be more productive whether working from home or in the office. The training helps them to manage stress and time for maximum contribution instead of worrying about the pandemic.

Program Outlines


  • What makes a good attitude?

  • What are good work ethics?

  • Impact on work performance and appraisal


  • What is your job?

  • Do you have difficulties ?

  • How can you contribute with your strength ?


  • Verbal and Non Verbal Communication

  • How you say matters!

  • Rephrase words for better relationship


  • Developing an unshaken positive attitude

  • Slashing away negative thoughts

  • Raising confidence level at work during and post pandemic


  • Work more with less time

  • Overcoming distractions & interruptions


  • Build relations with staff and boss

  • Attentive Listening - An Important Tool

  • Develop interpersonal skills


  • Come out from the comfort zone

  • Adapt to changes

  • Be creative and develop more ideas for self and work improvement


  • Gather enough information

  • Making fast decisions

  • Follow up after implementing solutions


  • Observe Covid 19 SOPs

  • Stay healthy

  •  Avoid the 3Cs

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Who Should Attend

  • Junior Executives & Executives

  • Level of Understanding: Intermediate


  • Interactive Training With Interesting Role Plays & Team Activities

  • Full participation is required

  • Power point presentation

After Attending, You Will Return To Your Job

  • Improving the competencies of Junior Executives

  • Making junior executives more confident and effective during and post pandemic

Course Fees

Normal Fee ~ RM 1425 / person

Group Discount (for 3 or more participants) ~ RM 1275 / person

(Incl. 6% Service Tax)

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