Learn From The Best
Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service & sales expert and an author of several quality books.
She has with her more than 28 years of vast working experience in more than 8 industries.
She had worked in many leading public listed and multinational companies. During her exposure, she has acquired no less than 18 years experience in training and development of employees and agents .She had worked in many industries including Banking, Insurance, Investment, Advertising, Hospitality, Construction, Education, etc.
Her wide exposure in Sales Management, Customer Focus Management, People Management & Business English Communication not only made her a successful sales achiever but also an excellent trainer, mentor,motivator and public speaker in these fields. Her vast experience in many fields and her professional qualifications have given her an extra edge in writing several comprehensive books to share her knowledge. Her books include 8 personal development books and 2 real life story books. Furthermore, she is also a much sought after and successful English Language and soft skills trainer for big conglomerates, GLCs, big pubic listed companies, manufacturing companies, ministries, government departments, universities,etc.
She is a reputable and seasoned professional trainer for public and in house programmes on People Skills,Management, Leadership, Marketing & Sales, Customer Service, Communication Skills, Public Speaking & Presentation Skills, Business English Communication, English Conversation & Business Writing, Time Management, Debt Collection Skills, Soft Skills and Personal Development For Executives and Managers. Her participants included those from large Multinational Companies, leading Conglomerates, Financial & Service sectors, Oil & Gas, FMCG, Manufacturing, Construction, Ministries , Bank Negara, GLCs, SMIs, SMEs, Universities, etc. She is also an approved PSMB trainer (TTT Exempted). She travels widely and offers training locally and abroad.
She is well accepted especially in English programmes and Soft Skills due to her ability to communicate in 3 languages, namely: Malay, English and Mandarin. A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “ keep learning” habit for personal development.
“ Knowledge is no power but Application is “
PERSONAL DEVELOPMENT TRAINING FOR JUNIOR EXECUTIVES
“ Developing junior executives for work excellence during and post pandemic”
27 - 28 October 2020
Get the best performance from junior executives with personal development training.
The pandemic resulted many consequences on employees.
Big adjustments for everyone whether at work or at home. There is a need for upskilling junior executives for better work productivity.
Junior executives will be more confident and effective after the training.
Lockdowns and pandemic challenges cause so many adverse consequences.
These junior executives need training and development to be more competent in order to achieve the company’s objectives during this time of pandemic crisis.
This course helps junior executives to be more productive whether working from home or in the office. The training helps them to manage stress and time for maximum contribution instead of worrying about the pandemic.
GOOD ATTITUDE & WORK ETHICS
What makes a good attitude?
What are good work ethics?
Impact on work performance and appraisal
KNOW YOUR JOB
What is your job?
Do you have difficulties ?
How can you contribute with your strength ?
IMPROVING COMMUNICATION SKILLS
Verbal and Non Verbal Communication
How you say matters!
Rephrase words for better relationship
POSITIVE MENTAL ATTITUDE
Developing an unshaken positive attitude
Slashing away negative thoughts
Raising confidence level at work during and post pandemic
Work more with less time
Overcoming distractions & interruptions
Build relations with staff and boss
Attentive Listening - An Important Tool
Develop interpersonal skills
CREATIVE THINKING & COPING WITH CHANGE
Come out from the comfort zone
Adapt to changes
Be creative and develop more ideas for self and work improvement
Gather enough information
Making fast decisions
Follow up after implementing solutions
Observe Covid 19 SOPs
Avoid the 3Cs
Who Should Attend
Junior Executives & Executives
Level of Understanding: Intermediate
Interactive Training With Interesting Role Plays & Team Activities
Full participation is required
Power point presentation
After Attending, You Will Return To Your Job
Improving the competencies of Junior Executives
Making junior executives more confident and effective during and post pandemic
Normal Fee ~ RM 1378 / person
Group Discount (for 3 or more participants) ~ RM 1240.20/ person
(Incl. 6% Service Tax)