Learn From The Best
Hjh. Rita Juniati Rutaff is a qualified and experienced Human Resource Practitioner, Consultant, Trainer, Speaker and internationally accredited Trainer focusing on specialized areas such as Communications and Personality, Organizational Development, Talent Management, Change Management, Capability and Competency-based training. She conducts Human Resource Business Plan, coaches, advises leaders on key strategy issues that improve individuals, departments and organizational current and future performance requirements for various organizations she worked with.
She is internationally recognised and accredited licensed trainer by Myer Briggs Type Indicator (MBTI) Training Programs, Dimensions Development International Programs (DDI), Neuro Linguistic Programming (NLP) and Stephen Covey’s Seven Habits of Highly Effective People for in-house programs.
Her diverse background and qualifications, added with strong anchor in Human Resources & Training experience had accelerated her role as “In-house Consultant” and training effectiveness which adds value to building human capital to organisations she dealt with. Moreover, her sound analytical skills and being strong advocate to Information Technology are her strengths that had led organizations to greater heights with remarkable achievements.
Her performance track records with strong commitment and great passion in people development has helped her to head Human Resources and Training Development departments successfully in various organisations from diversified industries background, namely Malaysia Airlines, Carsem Semiconductor ( a member of Hong Leong group of companies), Medas Corporation Berhad, and MTD CAPITAL Group of Companies, a leading infrastructure conglomerate currently. Occasionally, she will be invited as speaker, coach and facilitate training and strategic business planning seminars for other organizations like PETRONAS, ASTRO, BASF and Ministry of Higher Education etc.
Academically, Rita is a bright scholar graduated with diverse professional qualifications. She graduated from Western Michigan University, USA with a Masters degree (Hons) in Operations Research, Industrial Engineering and a Bachelor of Business Administration (Hons) majoring in Finance and Economics. Prior to that, she was selected as the Best Student in Diploma in Statistics from MARA Institute of Technology, Shah Alam in 1980.
In conclusion, Rita who has a diverse professional qualifications with diversified industries’ career experiences as a Human Resource practitioner, professional trainer and leader for more than 25 years experience, have made her versatile, experienced and dynamic trainer in her own unique way, would add value to organizations’ growth and sustainability in improving the nextGEN workforce.
Kemahiran Penyelia Berkesan
2 June 2021
Introduction
Peranan dan tugas seorang penyelia sebagai penghubung antara pihak pengurusan dan pekerja dalam sesebuah organisasi sudah semakin penting dan mencabar. Seorang penyelia bertanggungjawab memimpin, mendorong dan menguruskan pasukannya ke tahap produktviti yang tinggi untuk mencapai matlamat organisasi dan individu.
Program SATU (01) hari ini merupakan program intensif dibangunkan khas untuk melatih penyelia dengan kemahiran, pengetahuan dan mempertingkatkan lagi keberkesanan seseorang penyelia dalam menjalankan tugas mereka dengan cemerlang.
Program Outlines
A. PENGENALAN
Ø Agenda & Objektif Kursus
Ø Aktiviti “Ice Breaking”
Ø Definasi
Khidmat vs Kerja
Produktiviti vs Aktiviti
Keberkesanan vs Kecekapan
Bijak Bekerja vs Rajin Bekerja
Pelanggan Luaran vs Pelanggan Dalaman
Ø Penyeliaan dan Pengurusan
B. PENYELIA
Ø Tugas dan Tanggungjawab Penyelia
Pihak Pengurusan
Pihak kakitangan/pekerja bawahan
Pihak sesama Penyelia
Ø Peranan Umum Penyelia
Ø Cabaran Masa Kini Penyelia
Ø Ciri-ciri Penyelia Berkesan
C. KEMAHIRAN PENYELIA
Ø Kemahiran Personal
Kemahiran Diri – S.E.L.I.A
Kemahiran Kerja
Ø Kemahiran Teknik
Merancang
Menetapkan Matlamat
Mengurus Sumber-sumber
Ø Kemahiran Kemanusiaan
Komunikasi Berkesan
· Berkomunikasi secara lisan
· Berkomunikasi bukan lisan “Body Language”
· Mendengar dengan aktif
· Bertanya soalan
· Menangani Maklumbalas
Sikap Asertif
Menangani Konflik
Membentuk dan Membina Pasukan
Ø Kemahiran Pentadbiran & Analisa
Merancang, Melaksana dan menyelaras sistem/proses
Mengukur dan menilai Prestasi
Mengurus Masa
Memberi motivasi dan inspirasi
Ø Kemahiran Konsep
Menyelesaikan masalah dan Membuat Keputusan
Mengurus Perubahan
Perancangan Strategik
Who Should Attend
Para ketua yang berfungsi sebagai penyelia seperti :
Para Penyelia yang sudah berpengalaman, akan dinaikkan pangkat ataupun telah mendapat kenaikan pangkat
Eksekutif, Pegawai atau Jurutera yang ada kakitangan bawahan
Ketua-ketua Jabatan, “Section Heads”, “Line Leaders”
Individu yang ingin meningkatkan kemahiran penyeliaan
Methology
Hajjah Rita Juniati Rutaff seorang professional tegar dan berpengalaman, terkenal dengan kursusnya yang interaktif, seronok dan berpendekatan praktikal dalam penyampaiannya melalui kaedah pembelajaran yang sesuai untuk orang dewasa, dalam kedua-dua Bahasa Malaysia dan Bahasa Inggeris yang mempunyai metodologi berikut :
Perbincangan Dua Hala
Aktiviti dan Simulasi Pengurusan
Tontonan Video & Lakonan
Kuliah untuk memantapkan pengisian ilmu
After Attending, You Will Return To Your Job
Memahami tugas dan peranan penyelia dalam pengurusan
Meningkatkan kesedaran dan tanggungjawab seorang penyelia terhadap pasukannya
Membantu penyelia meningkatkan kemahiran dan keberkesanan penyelia :
Kemahiran Diri
Kemahiran Teknik
Kemahiran Kemanusiaan
Kemahiran Pentadbiran
Kemahiran Konsep
Course Fees
Normal Fee ~ RM 750/ person
Group Discount ~ RM 650 / person (for 3 or more participants)
(Price incl. 6% Service Tax)