Learn From The Best

Mr. Andrew Cheah has been a trainer and management consultant since 1991, specializing in the areas of performance management, productivity improvement, behavioral change, and leadership. Andrew has trained clients from such diverse industries (see list below) as banking, insurance, hospitality, sales and distribution, manufacturing, food, property development, government/public services, and higher education.


Being tri-lingual (English, Mandarin, and Malay Languages), Andrew has extensive regional exposure in Singapore, United Arab Emirates, Malaysia, China, Thailand, Indonesia and Vietnam. In addition to training, Andrew has guided and provided consulting services to clients, leading to one of them winning the prestigious Malaysian National Productivity Award presented by the previous Malaysian Prime Minister, Tun Dr. Mahathir.


Andrew has also been invited to speak in events such as International Conference on Best Practices, which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc.


Andrew has an MBA degree qualification with the University of Portsmouth, UK. At the professional level, Andrew has a certificate in Blue Ocean Leadership Masterclass, as well as Leading Dimensions Profiling Trainer Certification (LDP certified). In addition to being a qualified ISO9000 assessor, his experience in international consultancy has also earned him a membership with the Association of Productivity Specialist (New York).

Critical Thinking For Excellent Decision Making

2 - 3 November 2020

Introduction

The performance of organizations is among the top agendas in any management, and quite rightly so. But what is leading to the conclusion of performance? 

Critical thinking, data analysis and management, leading to excellent decision making thereby saving time, money and trouble. Sadly, many organizations however are overdoing, over-reacting and even measuring the “wrong square peg in a round hole”. And since you cannot hope to manage what you cannot properly decipher, it is no wonder many are not performing up to expectations. You may end up praising the bad and reprimanding the good, leading to morale sapping scene.

Program Outlines

1. Introduction  to Critical Thinking

  • Why is it important?

  • Opinions versus facts

  • Objectivity: Can’t manage what you can’t decipher or understand

  • Types of critical thinking


2. Critical Thinking Type A: How people manipulate Data and numbers, and how to handle these through better understanding and evaluating of these data and  numbers

  • Likelihood and Plausibility

  • Why the word “average” can be problematic?

  • Graphical representation: conmen of axes – catching deception

  • How to spot cheating when you hear others report on numbers

  • Bias and other traps on how data, numbers are collected

  • Chances and probabilities

  • Workshop on data and numbers


3. Critical Thinking Type B: How people play with words, and how you can be an expert in spotting or knowing this

  • Asking “how do you/we know”

  • Who is an expert: cases of professionals making mistakes, or knowingly fooling and deceiving you

  • Experts in alternative explanations

  • Definition of counterknowledge, and managing it

  • Workshop


4. Critical Thinking Type C: overall evaluation in making you an well-rounded critical  thinker

  • The workings of science and scientific work

  • Are you Superstitious?

  • How to know what you don’t know?

  • Famous cases

  • Workshop


5. Quantitative Data & its usage

  • Examples and cases

  • Interpretation

  • Learning forecasting

  • Other applications

  • Workshop


6. Qualitative Data: Judgment & Usage

  • Five Forces

  • Strategic Factors

  • Woskhop


7. Limitations and challenges

  • Human Factors e.g. Confirmation bias, Halo & Horn Effect

  • Not linked to incentivization


8. Conclusion: be a “discoverer” and “scientist”

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Who Should Attend

Managers, Leaders, engineers, executives, team members and anyone who needs to analyze, and manage their data in order to make sense and take action, and who needs to guide and coach his/her team in data analysis and management. 

Very suitable even for those who are not good at numbers, data, or mathematics.

Methology

  • Hands-on exercises

  • Case studies

  • Workshops

  • Interactive storytelling

  • Commentary on other companies / industries

After Attending, You Will Return To Your Job

  • Learn about data exploration, what to look for in data, and how to choose data

  • Spot lie, deceptions and snake-oil sales persons

  • Interpret data, read trends, get actionable insights, predict future performance in ways which are meaningful and actionable

  • Understand limitations of data and what to avoid not to be misled

  • Enhance analytical and creativity skills

  • Save time, money and frustration

  • Help organization improve performance and achieve great culture

  • Reduce chances of becoming a victim in the information age

Course Fees

Normal Fee ~ RM 1,484 / Person

Group Discount (For 3 Or More Participants) ~ RM 1,335.60 / Person

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