Learn From The Best
Ms. Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service & sales expert and an author of several quality books. (Customer Service Excellence, Sell Like A Superstar, The Complete Salesmaster, Winning Public Speaking & Presentation Skills, Business English Communication, Guide To Telemarketing, Stress Management, Back To Basics For Good English Grammar).
She has with her more than 28 years of vast working experience in more than 8 industries. She had worked in many leading public listed and multinational companies . During her exposure, she has acquired no less than 18 years experience in training and development of employees and agents. She had worked in many industries including Banking, Insurance, Investment, Advertising, Hospitality, Construction, Education, etc.
Her wide exposure in Sales Management, Customer Focus Management, People Management & Business English Communication not only made her a successful sales achiever but also an excellent trainer, mentor, motivator and public speaker in these fields. Her vast experience in many fields and her professional qualifications have given her an extra edge in writing several comprehensive books to share her knowledge. Her books include 8 personal development books and 2 real life story books. Furthermore, she is also a much sought after and successful English Language and soft skills trainer for big conglomerates, GLCs, big pubic listed companies, manufacturing companies, ministries, government departments, universities, etc.
She is a reputable and seasoned professional trainer for public and in house programmes on People Skills, Management, Leadership, Marketing & Sales, Customer Service, Communication Skills, Public Speaking & Presentation Skills, Business English Communication, English Conversation & Business Writing, Time Management, Debt Collection Skills, Soft Skills and Personal Development For Executives and Managers. Her participants included those from large Multinational Companies, leading Conglomerates, Financial & Service sectors, Oil & Gas, FMCG, Manufacturing, Construction, Ministries, Bank Negara, GLCs, SMIs, SMEs, Universities, etc. She is also an approved PSMB trainer (TTT Exempted). She travels widely and offers training locally and abroad.
She is well accepted especially in English programmes and Soft Skills due to her ability to communicate in 3 languages, namely: Malay, English and Mandarin.
A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “ keep learning” habit for personal development.
“Knowledge is no power but Application is“
Mastering Core Competencies For The Modern HR Personnel
20 - 21 May 2021
Human Resource((HR) personnel are important assets of every organisation.
The market today requires more than ordinary HR personnel to address
the many challenges encountered in this competitive era. Their HR functions go beyond hiring and firing unlike those days.
Modern HR personnel need to possess essential competencies to meet the various challenges in HR Management these days. They are responsible for many HR functions in organisations. Being educated in HR Management is not good enough for these valuable personel. They need to have competencies and skills in executing their day to day functions.
It is important that these staff are trained to perform successfully. In many cases, these staff are not trained though they are required to develop training and development strategies for the employees in their organisations.
Developing competencies in these modern HR personnel is no longer an option but a necessity. They need critical thinking skills and top HR competencies to manage the employees and solve the many issues in an organisation.
This training helps to develop modern HR staff to perform confidently and professionally in their roles and responsibilities.
The course enhances the competencies of modern HR staff for better
quality performance. The benefits of attending this course help to
raise their ability in achieving their company’s goals and objectives .
To develop a strong team of modern HR personnel
To work well with all levels of employees
To raise the effectiveness of modern HR staff
To lead and motivate employees in embracing changes
To improve employee retention to reduce turnover
To manage compliance of company policies
To achieve company’s objectives
1. MEETING THE MANY HR CHALLENGES IN TODAY’S MARKET
a. Measurement of HR Effectiveness By Management & Staff
b. Right Hiring & Firing
c. Employee Engagement & Work Harmony
d. Competitive Compensation & Benefits
e. Effective Training & Development
f. Dealing With Difficult Employees
g. Employee Retention To Minimise Turnovers
2. LEARN FROM PAST MISTAKES
b. Insufficent training
c. Overlooking communication skills
d. Putting the wrong team on board
e. Ignorance of HR knowledge
3. ESSENCE OF CRITICAL THINKING SKILLS
a. Improving analytical power to solve the many staff issues
b. Having an open heart in providing solutions
c. Logical thinking and not intuition in solving staff conflicts and disagreements
4. DEVELOPING STRONG COMMUNICATION SKILLS
a. Language proficiency: speaking & writing
b. Clear communication for better comprehension
c. Attentive listening - don’t jump to conclusion so fast
d. Communicate and not “tell”
5. HIRING & INTERVIEWING SKILLS
a. Go beyond hiring and firing
b. Interview effectively with the right questions
c. Selecting the suitable candidate
d. Appropriate placement.
6. THE ENFORCER
a. Managing compliance of policies intelligently
b. Monitoring through regular audits
c. Communicating with employees regularly on compliance
7. TRAINING & DEVELOPMENT STRATEGIES
a. Developing needs analysis and training strategies
b. Inviting suggestions from employees to improve outcome of trainings
c. Focus on company’s interest and staff’s emotions
d. Look for the best trainings appropriate for employees
e. Get evaluations
8. HANDLING PROBLEMATIC EMPLOYEES
a. Identify various types of problematic staff
b. Listening power to analyse intelligently
c. Solving problems quickly, smartly and tactfully
9. EMPLOYEE ENGAGEMENT
Learn the tips in engaging employees
10. MINIMISING TURNOVERS
a. Reinforcing employee retention strategies to reduce turnovers
b. Encouraging job satisfaction and performance recognition
c. Developing career paths
11. HELPING EMPLOYEES TO EMBRACE CHANGES
a. Learn the right steps in convincing employees
b. Lead and motivate!
12. EMPLOYEE RELATIONSHIP MANAGEMENT
a. Master the keys to do it right
b. Build strong relations with employees
Who Should Attend
Modern HR personnel who wish to upgrade their competencies for better Performance.
Senior HR personnel including Managers with a desire to refresh and improve in HRM
Role plays, individual and team activities
Power point presentation
Flip charts & boards.
After Attending, You Will Return To Your Job
Learn from past mistakes of HR personnel
Increase efficiency and effectiveness of modern HR staff
Able to deal with all levels of employees confidently
Help to manage compliance of policies smoothly
Able to lead and motivate employees in embracing changes
Learn how to reinforce employee retention
Normal Fee ~ RM 1410 / person
Group Discount (for 3 or more participants) ~ RM 1269/ person
(Incl. 6% Service Tax)