Learn From The Best

Mastering The 5cs For Customer Service Excellence

28 October 2020

Introduction

  • Achieving Excellent Standards In Customer Service

  • Enhancing Customer Retention

  • Meeting Company’s Objectives And Business Goals

Program Outlines

COMMITMENT

  • Ensuring Accountability

  • Having A Customer First Mindset

  • Walking The Extra Mile

CONNECTION

  • Answering Customers Professionally With Impressive Phrases

  • Asking Questions Intelligently Without Offending Customers

  • Showing That You Care In Their Needs And Complaints

  • Dealing With Difficult Customers Smartly

  • Involving And Delighting Customers

CLARITY

  • Ensuring Clear Information Be Given In Enquiries And Complaints

  • Inviting Questions From Customers To Ensure They Understand

  • Repeating Important Information When Necessary

CONSISTENCY

  • Observing Consistency In Delivering Good Service

  • Inviting Feedbacks From Customers On Service Rendered

  • Excelling In Customer Satisfaction

CONTINUOUS IMPROVEMENT

  • Keep Learning

  • Trend Watching On Competitors’ Practices

  • Regular Trainings And Updates To Give The Best To Customers

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Who Should Attend

  • All Customer Service Personnel

  • Level of Understanding : Intermediate

Methology

  • A Much Energised Training Requiring Full Participation

  • Interactive Lectures With Role Plays and Team Activities

  • Power Point Presentation With Flip Charts To Make Training More Interesting

After Attending, You Will Return To Your Job

  • Raising Confidence In Service Delivery

  • Creating Impact To Attract And Retain Customers

  • Improving Capability To Meet Service Standards

Course Fees

Normal Fee ~ RM 748 / person

Group Discount (for 3 or more participants) ~ RM 636/ person

(Incl. 6% Service Tax)

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