MAKING A DIFFERENCE WITH BETTER ENGLISH (SPEAKING & WRITING) (2 DAYS)
By Ms. Carol Chiam - 19 & 20 December 2018, 9:00 am to 5:00 pm
Kuala Lumpur
(100% Claimable From HRDF/PSMB)
OVERVIEW:

Making a difference with better English!
Many people can speak and write English but with poor grammar. Poor grammar can cause misrepresentation, miscommunication and worst of all, misunderstanding.

Speaking with poor grammar can create bad impression and affect our professional status.

Customers will have no respect for us if we use lousy English. Some even question our professionalism in dealing with them. Emails with poor grammar will leave behind a bad impression and create misunderstanding.

Business organisations view English as an important international communication tool for interaction with different types and levels of people at work and for business.

Employees of these organisations should make it compulsory to improve their English proficiency and not to take for granted that the language is not important. Failure to communicate well with better English can affect their companies badly in achieving more business and getting customer loyalty.

Duration

14 Hours, 2 Days.

COURSE OUTLINES :-
  1. SIGNIFICANCE OF BETTER ENGLISH AT WORK
    • Achieving Company’s objectives at a shorter time
    • Easy communication with all levels of people
    • Upholding professionalism at work
  2. IDENTIFYING AND OVERCOMING COMMON MISTAKES
    • Wrong words used in sentence construction
    • Informal English used in writing
    • Wrong tenses used in different states of happening
    • Not knowing the right pronunciation
    • Spelling of even simple words - too dependent on spelling checkers
  3. IMPORTANT FUNCTIONAL GRAMMAR
    • Tenses: Present, Past, Perfect & Future
    • Articles: a, an, the
    • Conjunctions: however, therefore, but, and, because, etc.
    • Preposition: in, at, on
    • Verbs
    • Subject and Verb agreement
  4. VOCABULARY & SPELLING
    • Difference between accede and exceed
    • Is there any difference? affect and effect
    • Are “buy” and “purchase” of the same meaning?
    • What is the difference - regard and regards?
    • Avoid using repeated words: repeat and not repeat again, gift and not free gift
    • Identifying the right spelling and use: practice, practise, advice, advise, organise, organize
  5. RIGHT PRONUNCIATION
    • Practice Makes Perfect
    • Impact of Vowels and Consonants
    • Tonality matters in pronunciation
  6. ENGLISH OFFICE VOCABULARY
    • Use the right vocabulary in the office.
  7. OFFICE INTERACTIONS
    • Speak confidently with better English in office meetings
    • Learn important phrases and words when talking to staff at work
    • Avoid using repeated words in general office communication
    • Interact without fear using better English in all office discussions
  8. IMPORTANT ENGLISH CUSTOMER SERVICE VOCABULARY
    • Give the “Wow” experience to customers with the right vocabulary
  9. CONNECTION WITH CUSTOMERS
    • Common phrases in answering enquiries and asking questions
    • Words that impress: could you please, would you , sorry, thank you, please
    • Avoid negative words : I don’t know, No, I cannot promise, Regret, Reject
    • Important phrases when addressing complaints
  10. SOCIAL INTERACTIONS
    • How to invite others to your functions?
    • What words to use in greeting your friends, colleagues and strangers?
    • Phrases commonly used in making your suggestions
  11. SITUATIONAL INTERACTIONS
    • Avoiding words that are offensive
    • Using comforting words that show empathy
    • Learning some appropriate common words to use in happy, angry and sad situations
    • Apologising with better English
  12. PRESENTATIONS IN MEETINGS & DISCUSSIONS
    • Common phrases in opening and closing speeches
    • Winning words that impress audience and attendees
  13. WRITING EFFECTIVE EMAILS WITH BETTER ENGLISH
    • Dos & Don’ts in writing effective emails
    • The right format for the right audience
    • Simple language to be used in all emails
    • Using right tenses and need to know facts
Your Trainer

Ms. Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service & sales expert and an author of several quality books. (Customer Service Excellence, Sell Like A Superstar, The Complete Salesmaster, Winning Public Speaking & Presentation Skills, Business English Communication, Guide To Telemarketing, Stress Management, Back To Basics For Good English Grammar).

She has with her more than 28 years of vast working experience in more than 8 industries.. She had worked in many leading public listed and multinational companies . During her exposure, she has acquired no less than 18 years experience in training and development of employees and agents .She had worked in many industries including Banking, Insurance, Investment, Advertising, Hospitality, Construction , Education , etc.

Her wide exposure in Sales Management, Customer Focus Management, People Management & Business English Communication not only made her a successful sales achiever but also an excellent trainer, mentor ,motivator and public speaker in these fields. Her vast experience in many fields and her professional qualifications have given her an extra edge in writing several comprehensive books to share her knowledge. Her books include 8 personal development books and 2 real life story books. Furthermore, she is also a much sought after and successful English Language and soft skills trainer for big conglomerates , GLCs, big pubic listed companies , manufacturing companies, ministries, government departments, universities,etc.

She is a reputable and seasoned professional trainer for public and in house programmes on People Skills, Management, Leadership, Marketing & Sales, Customer Service, Communication Skills, Public Speaking & Presentation Skills, Business English Communication , English Conversation & Business Writing ,Time Management ,Debt Collection Skills, Soft Skills and Personal Development For Executives and Managers. Her participants included those from large Multinational Companies, leading Conglomerates, Financial & Service sectors, Oil & Gas, FMCG, Manufacturing , Construction, Ministries , Bank Negara, GLCs, SMIs, SMEs, Universities, etc. She is also an approved PSMB trainer ( TTT Exempted). She travels widely and offers training locally and abroad.

She is well accepted especially in English programmes and Soft Skills due to her ability to communicate in 3 languages, namely: Malay, English and Mandarin.

A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “ keep learning” habit for personal development.

“Knowledge is no power but Application is“

Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance)
Early Bird for training in KL : ( Book Before 5 December 2018 )
1 person or more ~ RM 1280 / person
Standard
1 person ~ RM 1380 / person
2 persons or more ~ RM 1280 / person
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance)
Terms & Conditions:
1. Registration & Fees Policy
Registration is confirmed once registration form is received via fax/email/mail. All Payments/Undertaking Letters/Local Order (LO)/Letter of Approval must be made available and presented prior to the course.
2. Cancellation Policy
Any cancellation must be received in writing within 7 working days prior to the event else full payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
3. Disclaimer & Program Changes Policy
Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
Registration:
1. Fax 03-6207 6727
       OR
3. Payment shall be made payable to SCIENTIA TRAINING SDN BHD
Contact Us:
Scientia Training Sdn. Bhd. (1001247-U)
GST: 001871699968
Tel: 03 7732 0477     Fax: 03-6207 6727     
Info    019 335 1111     info@scientia.com.my
Sara    019 335 1111     sara@scientia.com.my
Nonie    019 327 1111     nonie@scientia.com.my
Max    012 375 2003     max@scientia.com.my
For Customised In-House Training:
Ronny     012 223 6666     ronny@scientia.com.my
Office Hour: Monday ~ Friday 9.00 am~6.00 pm
Click here to request for a Brochure
Copyright (c) 2015 by Scientia Training Sdn Bhd