ESSENTIAL SUPERVISORY SKILLS AND SETTING AND MONITORING KPI (2 DAYS)
By Mr. Vigneswaran Applasamy - 12 & 13 December 2018
Kuala Lumpur
(100% Claimable From HRDF/PSMB)
PROGRAMME OVERVIEW

Effectively supervising/leading a team can be a challenging role which can vary tremendously from company to company. In many businesses, the engineer’s/supervisor’s role is to oversee work the company produces, make sure new employees are trained to proficiently carry out their work, give performance reviews, and create and implement work schedules.

In some companies the engineer/supervisor is required to do some of the work, or they may merely implement management’s wishes and work on employee training and production, acting as a go-between for employees and managers, and occasionally assist with work as needed.

The Essential Supervisory Skills and Setting and Monitoring KPI workshop will help participants to master the art of leading/supervising a team effectively to meet the organizations’ goals.

KEY BENEFITS:
  • Acquire knowledge on transforming oneself as a leader.
  • Learn how to delegate duties amongst subordinates.
  • Maximise available time with proper time management skills.
  • Identify root cause for conflicts and propose solutions for mutual gain.
  • Develop qualities as a leader and negotiator.
WHO SHOULD ATTEND:
  • Senior Executives who want to master Supervisory Skills
  • Engineers
  • Line Leaders
  • Supervisors
METHODOLOGY

LECTURE; BUSINESS GAMES; INDIVIDUAL & GROUP ACTIVITIES; FEEDBACK SESSION; ROLE PLAYS; DEMONSTRATION

The workshop is very interactive developed with a 20/80 approach; 20% lecture, 80% practical accompanied by a training manual individually customized for each programme.

Duration

14 Hours, 2 Days.

COURSE OUTLINE :-
  1. MODULE 1: SETTING EXPECTATIONS
    • Criteria for Success
    • Spotting Opportunities for Improvement
    • Setting Expectations Verbally
    • Documenting Expectations
  2. MODULE 2: SETTING GOALS
    • Understanding Cascading Goals
    • Creating SMART Goals
    • Helping Others Set Goals
  3. MODULE 3: ASSIGNING/DELEGATING WORK
    • General Principles
    • The Dictatorial Approach
    • The Apple-Picking Approach
    • The Collaborative Approach
  4. MODULE 4: THREE DEGREES OF DELEGATION
    • First Degree: Complete
    • Second Degree: Partial
    • Third Degree: Complete
  5. MODULE 5: IMPLEMENTING DELEGATION
    • When to Delegate
    • Who Should I Delegate to?
    • Providing Instructions
    • Monitoring the Results
    • Delegation Dilemmas
  6. MODULE 6: SET OBJECTIVES & MONITOR PERFORMANCE
    • Part 1: Setting Objectives & Goals
    • Benefits of Having Objectives
    • Hard Versus Soft Objective
    • Characteristic of Ideal Objectives
    • KRA and KPI
    • KRA and KPI Examples
    • Part 2: Continuously Manage Performance
  7. MODULE 7: APPRAISAL MEETING
    • Part 3: Hold an Appraisal Meeting
    • Preparation
    • Reviewer Preparation
    • Reviewee Preparation
    • Meeting
    • Meeting Quality
  8. MODULE 8: MANAGING YOUR TIME
    • The 80/20 Rule
    • Prioritising with the Urgent-Important Matrix
    • Using a Productivity Journal
  9. MODULE 9: RESOLVING CONFLICT
    • Understanding Effective Conflict Resolution Process
    • Maintaining Fairness
    • Examining Root Causes
    • Creating Mutual Gain Options
  10. MODULE 10: ESTABLISHING YOURSELF
    • Dealing with Promotion from within a Team
    • Supervising a Brand New Team
    • Dealing with an Established Team
    • Wrap up
Your Trainer

Mr. Vigneswaran Applasamy has been involved in lecturing, research, management, sales and training for more than 14 years in the field of Electrical Engineering, Manufacturing sector, Higher Education, Sales and Marketing. He is a Certified HRDF Trainer. In addition, he has been accredited by Harisson Assessment in Employee Development, completed Emotional Energy Management Trainer Course and attended Gamification and Behavioural Design workshop by Yu-kai Chou.
Vigneswaran holds a Masters in Electrical Engineering from Universiti Teknologi Malaysia and is a registered member of Board of Engineers Malaysia (BEM).

His professional career begun in Singapore as a Sales Engineer and later ventured into the Higher Education sector in Malaysia. He has served as a Vice Principal of a college and moved on to lecture and undertake research in a leading private University where he was noted for his publications in the International IEEE Conferences of Power & Energy and Business, Engineering & Industrial Applications. His articles since have been cited 9 times by other international authors in their respective publications. This was also the period where he ventured into corporate training as an Associate Trainer for Topesh Consultancy and Training Services PLT beginning 2011. He has since worked with a few other training providers.

He has used his industrial and training expertise to develop soft skills programmes with a 20/80 approach; 20% lecture, 80% practical accompanied by a training manual individually customized for each programme. Each sub-section of a programme is incorporated with as many exercises or activity to enhance the practical understanding of participants.

He has since developed over 30 training programmes in the area of Soft-Skills. He’s participants include those from Global Enterprise International Malaysia (A Member of Singtel Group), Galeri Petronas, Petron Malaysia Refining & Marketing Bhd, Sarawak SEDC, UMW Holdings Bhd, Bintulu Development Authority, KPJ Healthcare, Coway (M) Sdn Bhd, Lim Kok Wing University, Maxis Customer Service Sdn Bhd, Bursa Malaysia Berhad, Honda Malaysia, Pos Malaysia Berhad, Maybank Berhad, UEM Group Berhad, UEM Sunrise Berhad to name a few.

His pragmatic approach have been well received by various segments of people, owing to his wide exposure to various industries over the years. He is well known for his highly charged, energetic yet humorous training sessions where he never fails to continuously engage with participants throughout.

Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance)
Early Bird for training in KL : ( Book Before 28 November 2018 )
1 person or more ~ RM 1280 / person
Standard
1 person ~ RM 1380 / person
2 persons or more ~ RM 1280 / person
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance)
Terms & Conditions:
1. Registration & Fees Policy
Registration is confirmed once registration form is received via fax/email/mail. All Payments/Undertaking Letters/Local Order (LO)/Letter of Approval must be made available and presented prior to the course.
2. Cancellation Policy
Any cancellation must be received in writing within 7 working days prior to the event else full payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
3. Disclaimer & Program Changes Policy
Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
Registration:
1. Fax 03-6207 6727
       OR
3. Payment shall be made payable to SCIENTIA TRAINING SDN BHD
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