MANAGEMENT REVIEW AND UNDERSTANDING KEY PERFORMANCE INDICATORS (KPI) AND KEY RESULTS AREA (KRA) INCORPORATING PERFORMANCE APPRAISAL SYSTEM (2 DAYS)
By Mr. Andrew Cheah - 12 & 13 December 2018
Kuala Lumpur
(100% Claimable From HRDF/PSMB)
Introduction

The performance of organizations is among the top agendas in any management, and quite rightly so. Many organizations however are measuring the “wrong square peg in a round hole”, as demonstrated by them being like busy bees without collecting any honey.
And since you cannot hope to manage what you cannot measure properly, it is no wonder many are not performing up to expectations. You may end up praising the bad and reprimanding the good. This session aims to gel the understanding of KPI and incorporate into the performance appraisal system, making the latter fair, objective, and transparent.

Course Objectives:

At the end of the session, the participants will be able to :

  • Define KPI and its relevance to the participants’ areas of responsibility
  • Set expectations and work together to improve performance
  • Assess and review performance strengths and weaknesses
  • Enhance awareness of obstacles to success and take actions to overcome them
  • Contribute to organizational objectives
  • Conduct appraisal fairly, objectively, transparently and without favoritism
Who Should Attend:

Executives, managers, senior management and anyone who has staff reporting to him/her

Duration

14 Hours, 2 Days.

Course Outlines :-
  1. Introduction to Performance Measurement and KPI
    • What is KPI?
  2. How are KPI, behaviors and incentives linked together with the Job Description?
  3. The reasons for setting KPI
  4. Right & wrong types of KPI
    • How to set the correct KPI incorporating industry and departmental perspectives?
  5. Parkinson Principle and Goal or Target Setting
  6. System concept & Review system
    • What is a management system?
    • Why should there be a review for performance?
  7. Understanding Performance Appraisal (PA) System, with JD perspectives
    • Common problems with PA system: case study
    • How to fix these?
  8. How to systemize the PA properly
    • Objectivity
    • Fairness
    • Transparency and Favoritism
    • case for your organization, including promotion guideline
  9. Summary and Workshop
    • Set KPI for respective areas or departments,
    • Help to explain to subordinates how KPI is applied to performance appraisal system
Your Trainer

Mr. Andrew Cheah has been a trainer and management consultant since 1991, specializing in the areas of performance management, productivity improvement, behavioral change, and leadership. Andrew has trained clients from such diverse industries (see list below) as banking, insurance, hospitality, sales and distribution, manufacturing, food, property development, government/public services, and higher education.
Being tri-lingual (English, Mandarin, and Malay Languages), Andrew has extensive regional exposure in Singapore, United Arab Emirates, Malaysia, China, Thailand, Indonesia and Vietnam. In addition to training, Andrew has guided and provided consulting services to clients, leading to one of them winning the prestigious Malaysian National Productivity Award presented by the previous Malaysian Prime Minister, Tun Dr. Mahathir.

Andrew has also been invited to speak in events such as International Conference on Best Practices, which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc.

Andrew has an MBA degree qualification with the University of Portsmouth, UK. At the professional level, Andrew has a certificate in Blue Ocean Leadership Masterclass, as well as Leading Dimensions Profiling Trainer Certification (LDP certified). In addition to being a qualified ISO9000 assessor, his experience in international consultancy has also earned him a membership with the Association of Productivity Specialist (New York).

Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance)
Early Bird for training in KL : ( Book Before 28 November 2018 )
1 person or more ~ RM 1480 / person
Standard
1 person ~ RM 1580 / person
2 persons or more ~ RM 1480 / person
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance)
Terms & Conditions:
1. Registration & Fees Policy
Registration is confirmed once registration form is received via fax/email/mail. All Payments/Undertaking Letters/Local Order (LO)/Letter of Approval must be made available and presented prior to the course.
2. Cancellation Policy
Any cancellation must be received in writing within 7 working days prior to the event else full payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
3. Disclaimer & Program Changes Policy
Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
Registration:
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