By Puan Hjh Rita Juniati - 9 & 10 December 2019, 9:00 am to 5:00 pm
Kuala Lumpur
(100% Claimable From HRDF/PSMB)

People are indeed an important asset in an organisation who would build or determine the productivity rate and thus the "healthcheck" of the team or organization. Managing people is a great challenge in business and always seen as an art that people master with experience. Some people are easy to manage and others are hard. Management would be easy if everyone you managed were hard working, collaborative, and had a great attitude and exceptional talent. But then it wouldn’t be management. People not only come in all shapes and sizes, but they come with different belief systems, behaviours and personality. As such, this two (02) Days program is designed to help participants to learn various strategies to manage people in improving communications, build effective working relationships and drive them towards achieving breakthrough and extraordinary productivity results.

Course Objectives:
  • Understand your role as a “People Manager”
  • Able to communicate and interact with people more effectively
  • Learn to manage behaviours in conflict situations
  • Learn to manage people’s personalities
  • Develop emotional intelligence and know how to manage them
Course Benefits:

This program is meant to provide young executives with the fundamental knowledge and skills they would need to lead their teams well in a globally connected, fast-paced environment full of changes and challenges for new managers today whilst able to achieve lasting and positive change.

Who Should Attend:

All Supervisors, Executives and Managers wishing to improve their skills in managing and leading their staff. There are no pre-requisite knowledge or skills for this entry-level people management course


14 Hours, 2 Days.

Course Outlines :-
  1. Ice Breaking Activities
  2. Company's Vision, Mission and Values
  3. Knowing Your Role to the Service, Organisation and Environment
  4. Program Objectives
  1. Definitions
    • Activity vs Productivity
    • Efficiency vs Effectiveness
    • Work Hard vs Work Smart
    • IQ, EQ & SQ
  2. 5 Reasons Why Managing People Effectively is a CHALLENGE
  3. Basic People Skills
  4. Enhance Communications Effectiveness
    • "C.A.P. E." Method
    • Basic Elements of Interpersonal Skills - "K.U.A.T."
Manage Behaviours In Conflicts
  1. Conflicts – 5W1H (What, Why, When, Who, Where, & How?)
  2. 5 Conflict Management Strategies (Thomas Kilmann Instrument (TKI)
    • Accommodating
    • Avoiding
    • Competing
    • Compromising
    • Collaborating
Manage Personalities
  1. History & Benefits of MBTI
  2. Understanding 8 MBTI Preferences (Type Theory)
    • Focus on Energy and Relationships (the E-I Split)
    • Give Out and Receiving Information (the S-N Split)
    • Make Decisions (the T-F Split)
    • Future Orientation (the J-P Split)
  3. Personal Profiling - Awareness
    • Type Preferences
    • Understand and Appreciate Differences
Develop Emotional Intelligence
  1. Introduction to Emotional Intelligence (EI)
    • What is EI? Benefits of EI?
    • Understanding EI and EQ
    • Traits of people with High and Low EI
    • Emotional Intelligence : Learning a Different ‘Smarts”
    • One Person Three Brains : Understanding Thinking, Feeling and Action
  2. Four Competencies of Emotional Intelligence (EI)
    • Self Awareness
    • Self Management
    • Social Awareness
    • Social Management
  3. Develop Emotional Intelligence (EI)
    • Conditions Required
      • Strong motivation to learn or change
      • Consistent practice of new behaviors
      • Appropriate feedback on the behaviour
    • Five (05) Skills
      • Ability to quickly reduce stress
      • Ability to recognize and manage your emotions
      • Ability to connect with others using nonverbal communication
      • Ability to use humour and play to deal with challenges
      • Ability to resolve conflicts positively with confidence
Your Trainer

Hjh. Rita Juniati Rutaff is a qualified and experienced Human Resource Practitioner, Consultant, Trainer, Speaker and internationally accredited Trainer focusing on specialized areas such as Communications and Personality, Organizational Development, Talent Management, Change Management, Capability and Competency-based training. She conducts Human Resource Business Plan, coaches, advises leaders on key strategy issues that improve individuals, departments and organizational current and future performance requirements for various organizations she worked with.

She is internationally recognised and accredited licensed trainer by Myer Briggs Type Indicator (MBTI) Training Programs, Dimensions Development International Programs (DDI), Neuro Linguistic Programming (NLP) and Stephen Covey’s Seven Habits of Highly Effective People for in-house programs.

Her diverse background and qualifications, added with strong anchor in Human Resources & Training experience had accelerated her role as “In-house Consultant” and training effectiveness which adds value to building human capital to organisations she dealt with. Moreover, her sound analytical skills and being strong advocate to Information Technology are her strengths that had led organizations to greater heights with remarkable achievements.

Her performance track records with strong commitment and great passion in people development has helped her to head Human Resources and Training Development departments successfully in various organisations from diversified industries background, namely Malaysia Airlines, Carsem Semiconductor ( a member of Hong Leong group of companies), Medas Corporation Berhad, and MTD CAPITAL Group of Companies, a leading infrastructure conglomerate currently. Occasionally, she will be invited as speaker, coach and facilitate training and strategic business planning seminars for other organizations like PETRONAS, ASTRO, BASF and Ministry of Higher Education etc.

Academically, Rita is a bright scholar graduated with diverse professional qualifications. She graduated from Western Michigan University, USA with a Masters degree (Hons) in Operations Research, Industrial Engineering and a Bachelor of Business Administration (Hons) majoring in Finance and Economics. Prior to that, she was selected as the Best Student in Diploma in Statistics from MARA Institute of Technology, Shah Alam in 1980.

In conclusion, Rita who has a diverse professional qualifications with diversified industries’ career experiences as a Human Resource practitioner, professional trainer and leader for more than 25 years experience, have made her versatile, experienced and dynamic trainer in her own unique way, would add value to organizations’ growth and sustainability in improving the nextGEN workforce.

Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance)
1 person ~ RM 1378 / pax
2 persons or more ~ RM 1272 / pax
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance and 6 % Service Tax )
Terms & Conditions:
1. Registration & Fees Policy
Registration is confirmed once registration form is received via fax/email/mail. All Payments/Undertaking Letters/Local Order (LO)/Letter of Approval must be made available and presented prior to the course.
2. Cancellation Policy
Any cancellation must be received in writing within 5 working days prior to the event else 30% payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
3. Disclaimer & Program Changes Policy
Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
1. Fax 03-6207 6727
3. Payment shall be made payable to SCIENTIA TRAINING SDN BHD
Contact Us:
Scientia Training Sdn. Bhd. (1001247-U)
SST No. B16-1902-32000126
Tel: 03 7732 0477     Fax: 03-6207 6727     
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Nonie    019 327 1111
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Office Hour: Monday ~ Friday 9.00 am~6.00 pm
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