STRATEGI MENGURUS TUGAS DAN PEJABAT DENGAN CEMERLANG
By Ms. Ananthy Sankaran - 6 & 7 December 2018, 9:00 am to 5:00 pm
Kuala Lumpur
(100% Claimable From HRDF/PSMB)
Objektif:

Kursus ini akan “membuka minda” dan menyedarkan peserta tentang konsep-konsep pengurusan tugas yang sistematik dan profesional. .

Banyak isu-isu pengurusan pejabat dan konflik boleh di atasi segera dengan mengamalkan petua-petua yang diajar semasa kursus ini.Di samping itu, peserta akan mempelajari :

  • Bagaimana melaksanakan peranan dan tanggung jawab secara professional.
  • 5 kriteria "Kecemerlangan Tugas".
  • Teknik menggunakan masa pejabat secara produktif.
  • Rahsia komunikasi korporat.
  • Kaedah mendapatkan kerjasama dari pekerja lain.
Sesuai untuk peringkat kakitangan ::
  • Pembantu Tadbir
  • Perkeranian
  • Kakitangan Teknikal
  • Penyelia
  • Setiausaha
  • Pegawai
Tempoh Masa

14 Jam, 2 Hari.

METODOLOGI

  • Perbincangan
  • Kes Kajian
  • Video Klip
  • Pembentangan
  • Aktiviti
Kandungan Kursus :-

Hari Pertama

  1. MENGHAYATI ISU-ISU PENGURUSAN PEJABAT DAN TUGAS
    • Mengenali Peranan Anda Dalam Suasana Pejabat
    • Bagaimana Melaksana Tanggungjawab Dengan Cemerlang?
    • Rahsia Penilaian Prestasi Kerja.
  2. MENGENAL PASTI KUALITI KERJA YANG DIPERLUKAN
    • Penetapan Objektif Tugas
    • Penetapan Target Masa
    • Piawaian Tugas Majikan
    • Menentukan Proses Kerja (SOP)
  3. MEMBUAT KEPUTUSAN SECARA LOGIK DAN RASIONAL
    • Mengenali dan Mengurus Emosi Anda
    • Memberi Maklumbalas Secara Logik
    • Ciri ciri Kakitangan Proaktif
  4. MENINGKATKAN KECEKAPAN MERANCANG
    • Senarai Tugas dan Aktiviti Harian
    • Matriks Pengurusan Masa
    • Peringkat Perlaksanan : Fokus Kepada Kepentingan
    • Mengimbangi Masa dan Hidup

Hari Kedua

  1. SENARAI UTAMA TUGAS HARIAN
    • Kriteria Senarai Keutamaan Tugas Harian
    • Menghayati Konsep "segera"
    • Kaedah Kerja Yang Efisyen
  2. TEKNIK MENGURUS MESYUARAT
    • Senarai Semakan : Dokumen Yang Perlu Disediakan
    • Peraturan dan Etika Mesyuarat Yang Penting
    • Menyelenggara Bilik dan Minuman Ringan
  3. KOMUNIKASI YANG EFEKTIF MEMASTIKAN KELANCARAN MUTU KERJA
    • Apa Yang Penting Dalam Komunikasi Korporat
    • Menggunakan Kata-Kata Yang Sesuai
    • Menampilkan Imej Yang Profesional
  4. BEKERJA SEBAGAI SATU PASUKAN
    • Mengatasi Gangguan Ketika Bekerja
    • Teknik Menerima Teguran
    • Berfikiran Positif Sentiasa
Your Trainer

Ms. Ananthy Sankaran holds a B. Econs. (Business Administration) and Masters Degree in Civilization Studies(M.A.Civilization) from University Malaya. She is also an approved HRDC-(53) PSMB/22/1/12 Klt 71)trainer. During her 22 years of working experience in the sales, telecommunication, education and training industry, she has developed vast experience in the full spectrum of all Management Development areas. Trained more 5,000 staff to date,she also won the prestigious “Best In-house Trainer” award from a top notch Training and Consultancy firm in the country. Her areas of expertise or most popular training workshops are Motivation, Communication, Leadership, Customer Service, Supervisory, Self-improvement, Change Management, Interpersonal Skills, Time Management, Teambuilding, Managerial/ Executive/Clerical Development, and many other Administrative Skills enhancement programs.

She has marketed, trained, coordinated and developed programs for multinationals and local conglomerates from various sectors such as CIMB, Maybank, Bank Rakyat, MII, ETIQA, SME Corp, BP Chemicals, PERODUA, PROTON, NAZA Group, Titan Chemical, KFC, Khazanah Bhd, Brother Industries, Sheraton Hotel, Istana Hotel, IJM Properties Bhd, to name a few. Among many government bodies she has conducted successful in–house programs are; Jabatan Perdana Menteri, Jabatan Sumber Manusia, PSMB Bhd, PDRM, LHDN, PERKESO, TNB, MPSA, JPA and Jabatan Akauntan Negara to name a few. Ananthy was also on the panel of PERHEBAT (Perbadanan Hal-Ehwal Angkatan Tentera) trainer at Sungai Buloh where she had conducted Entrepreneurship and Motivation programs for Cadets, Majors and Colonels. Armed with an in-depth Strategic Management Competency Skills from working with some local and overseas "Management Gurus", she has served in many reputable organizations such as IPA Training Centre Sdn Bhd, Biz Training, Sage Consultancy, Partners in-Quality Consultancy and East Asia Quality Consultants (M) Sdn Bhd. Her areas of expertise or most popular training workshops are Motivation, Communication, Leadership, Customer Service, Supervisory, Self-improvement, Change Management, Interpersonal Skills, Time Management, Teambuilding, Managerial/ Executive/Clerical Development, and many other Administrative Skills enhancement programs.

A firm believer of "Behind Every Successful Organization Is A Well Trained Team of Committed People", Ananthy conducts highly interactive programs, both in English and Bahasa Malaysia, to ensure productive, economical and personal growth for all participants.
Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance)
Early Bird for training in KL : ( Book Before 22 November 2018 )
1 person or more ~ RM 1280 / person
Standard
1 person ~ RM 1380 / person
2 persons or more ~ RM 1280 / person
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance)
Terms & Conditions:
1. Registration & Fees Policy
Registration is confirmed once registration form is received via fax/email/mail. All Payments/Undertaking Letters/Local Order (LO)/Letter of Approval must be made available and presented prior to the course.
2. Cancellation Policy
Any cancellation must be received in writing within 7 working days prior to the event else full payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
3. Disclaimer & Program Changes Policy
Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
Registration:
1. Fax 03-6207 6727
       OR
3. Payment shall be made payable to SCIENTIA TRAINING SDN BHD
Contact Us:
Scientia Training Sdn. Bhd. (1001247-U)
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