Human Resource (HR) staff are important assets of every organisation. These valuable employees not only help to ensure compliance of rules and regulations but also take care of recruitment, compensation, training, welfare of staff and many other tasks.
The most difficult task for these HR staff is dealing with human i.e. the staff in the company. HR staff have to be equipped with people skills and especially negotiation skills in order to carry out their daily routine job effectively. They also have to use motivational skills to encourage and motivate problematic staff.
Time management is crucial when handling many HR jobs. Knowing how to get rid of time wasters and time robbers will certainly help to produce more work with less time. HR staff must have time management skills in order to execute their many tasks assigned.
Most HR staff are loaded with multiple problems to solve such as staff conflicts and emotional situations. Problem solving skills cannot be ignored for work efficiency and harmony.
This training helps HR staff to work effectively. This course enables HR staff to be more confident in executing their duties and having less problems with their staff. The knowledge gained in this course makes a difference in HR staff’s competencies at work.
HR personnel who wish to upgrade their skills for better performance
14 Hours, 2 Days.
Ms. Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service & sales expert and an author of several quality books.
(Customer Service Excellence, Sell Like A Superstar, The Complete Salesmaster, Winning Public Speaking & Presentation Skills,
Business English Communication, Guide To Telemarketing, Stress Management, Back To Basics For Good English Grammar).
She has with her more than 28 years of vast working experience in more than 8 industries.. She had worked in many leading public listed and multinational companies . During her exposure, she has acquired no less than 18 years experience in training and development of employees and agents .She had worked in many industries including Banking, Insurance, Investment, Advertising, Hospitality, Construction , Education , etc.
Her wide exposure in Sales Management, Customer Focus Management, People Management & Business English Communication not only made her a successful sales achiever but also an excellent trainer, mentor ,motivator and public speaker in these fields. Her vast experience in many fields and her professional qualifications have given her an extra edge in writing several comprehensive books to share her knowledge. Her books include 8 personal development books and 2 real life story books. Furthermore, she is also a much sought after and successful English Language and soft skills trainer for big conglomerates , GLCs, big pubic listed companies , manufacturing companies, ministries, government departments, universities,etc.
She is a reputable and seasoned professional trainer for public and in house programmes on People Skills, Management, Leadership, Marketing & Sales, Customer Service, Communication Skills, Public Speaking & Presentation Skills, Business English Communication , English Conversation & Business Writing ,Time Management ,Debt Collection Skills, Soft Skills and Personal Development For Executives and Managers. Her participants included those from large Multinational Companies, leading Conglomerates, Financial & Service sectors, Oil & Gas, FMCG, Manufacturing , Construction, Ministries , Bank Negara, GLCs, SMIs, SMEs, Universities, etc. She is also an approved PSMB trainer ( TTT Exempted). She travels widely and offers training locally and abroad.
She is well accepted especially in English programmes and Soft Skills due to her ability to communicate in 3 languages, namely: Malay, English and Mandarin.
A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “ keep learning” habit for personal development.
“Knowledge is no power but Application is“