ESSENTIAL SKILLS FOR HUMAN RESOURCE PERSONNEL ( 2 DAYS)
By Ms. Carol Chiam - 5 & 6 December 2018, 9:00 am to 5:00 pm
Kuala Lumpur
(100% Claimable From HRDF/PSMB)
OVERVIEW:

Human Resource (HR) staff are important assets of every organisation. These valuable employees not only help to ensure compliance of rules and regulations but also take care of recruitment, compensation, training, welfare of staff and many other tasks.

The most difficult task for these HR staff is dealing with human i.e. the staff in the company. HR staff have to be equipped with people skills and especially negotiation skills in order to carry out their daily routine job effectively. They also have to use motivational skills to encourage and motivate problematic staff.

Time management is crucial when handling many HR jobs. Knowing how to get rid of time wasters and time robbers will certainly help to produce more work with less time. HR staff must have time management skills in order to execute their many tasks assigned.

Most HR staff are loaded with multiple problems to solve such as staff conflicts and emotional situations. Problem solving skills cannot be ignored for work efficiency and harmony.

This training helps HR staff to work effectively. This course enables HR staff to be more confident in executing their duties and having less problems with their staff. The knowledge gained in this course makes a difference in HR staff’s competencies at work.

COURSE OBJECTIVES:
  • To develop a team of strong HR staff
  • To raise confidence level of HR staff at work
  • To work well with all levels of staff
  • To improve the effectiveness of HR staff
  • To achieve company’s objectives
LEARNING OUTCOME:
  • Learn from past mistakes of HR staff
  • Increase efficiency and effectiveness of HR staff
  • Able to deal with all levels of staff confidently
  • Able to solve more staff problems
FOR WHOM:

HR personnel who wish to upgrade their skills for better performance

METHODOLOGY
  • Full participation is needed
  • Role plays, individual and team activities
  • Case studies
  • Power point presentation
  • Flip charts & boards.
DURATION

14 Hours, 2 Days.

COURSE OUTLINES :-
  1. WHAT MAKES A GOOD HUMAN RESOURCE STAFF?
    • Know your role and responsibilities
    • Having the right mindset
    • Sound knowledge of your job
    • Attitude makes a lot of difference
  2. LEARN FROM PAST MISTAKES MADE BY HUMAN RESOURCE STAFF
    • Too complacent: Not willing to learn
    • Ignoring own weaknesses
    • Lacking human skills
    • Absence of influencing skills
  3. ESSENCE OF DUAL FOCUS
    • Focus on company’s objectives
    • Not overlooking staff’s needs
    • Exercise,” Empathy”
  4. IMPROVING PEOPLE SKILLS
    • Managing conflicts at work
    • Open to suggestions
    • Listening to staff’s problems
    • Controlling own emotions
    • Enhancing employee relations
  5. MULTI-TASKING & TIME MANAGEMENT
    • Learn how to do multi tasks effectively
    • Managing time: Work more with less time
    • Getting rid of time wasters: distractions and interruptions
  6. COMMUNICATION SKILLS
    • Speak clearly and nicely
    • Interact with all levels
    • Active listening
    • How you say matters
  7. PROBLEM SOLVING SKILLS
    • Do not take sides when solving problems
    • Develop suitable solutions after analysing the root cause
    • Focus on issues and not personalities
  8. INTERVIEWING SKILLS
    • Designing the right form for completion
    • Asking the right questions
    • Selecting the suitable candidate
  9. DISCREET & ETHICAL
    • Ensuring compliance of rules and regulations but be discreet
    • Ethical in executing, monitoring and review of compliance
  10. COUNSELLING SKILLS
    • Learn some basic counselling skills for executing functions
  11. MOTIVATION SKILLS
    • Boost morale of staff for better performance
    • A motivated staff makes a difference
  12. MANAGING ABSENTISM
    • Learn how to manage absentism intelligently
  13. HOW TO HANDLE EMPLOYEES WITH BAD ATTITUDE?
    • Use the change attitude plan to handle problematic staff
  14. EMPLOYEE RETENTION
    • Retain employees and not reject them
    • Learn some smart techniques
Your Trainer

Ms. Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service & sales expert and an author of several quality books. (Customer Service Excellence, Sell Like A Superstar, The Complete Salesmaster, Winning Public Speaking & Presentation Skills, Business English Communication, Guide To Telemarketing, Stress Management, Back To Basics For Good English Grammar).

She has with her more than 28 years of vast working experience in more than 8 industries.. She had worked in many leading public listed and multinational companies . During her exposure, she has acquired no less than 18 years experience in training and development of employees and agents .She had worked in many industries including Banking, Insurance, Investment, Advertising, Hospitality, Construction , Education , etc.

Her wide exposure in Sales Management, Customer Focus Management, People Management & Business English Communication not only made her a successful sales achiever but also an excellent trainer, mentor ,motivator and public speaker in these fields. Her vast experience in many fields and her professional qualifications have given her an extra edge in writing several comprehensive books to share her knowledge. Her books include 8 personal development books and 2 real life story books. Furthermore, she is also a much sought after and successful English Language and soft skills trainer for big conglomerates , GLCs, big pubic listed companies , manufacturing companies, ministries, government departments, universities,etc.

She is a reputable and seasoned professional trainer for public and in house programmes on People Skills, Management, Leadership, Marketing & Sales, Customer Service, Communication Skills, Public Speaking & Presentation Skills, Business English Communication , English Conversation & Business Writing ,Time Management ,Debt Collection Skills, Soft Skills and Personal Development For Executives and Managers. Her participants included those from large Multinational Companies, leading Conglomerates, Financial & Service sectors, Oil & Gas, FMCG, Manufacturing , Construction, Ministries , Bank Negara, GLCs, SMIs, SMEs, Universities, etc. She is also an approved PSMB trainer ( TTT Exempted). She travels widely and offers training locally and abroad.

She is well accepted especially in English programmes and Soft Skills due to her ability to communicate in 3 languages, namely: Malay, English and Mandarin.

A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “ keep learning” habit for personal development.

“Knowledge is no power but Application is“

Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance)
Early Bird for training in KL : ( Book Before 21 November 2018 )
1 person or more ~ RM 1280 / person
Standard
1 person ~ RM 1380 / person
2 persons or more ~ RM 1280 / person
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance)
Terms & Conditions:
1. Registration & Fees Policy
Registration is confirmed once registration form is received via fax/email/mail. All Payments/Undertaking Letters/Local Order (LO)/Letter of Approval must be made available and presented prior to the course.
2. Cancellation Policy
Any cancellation must be received in writing within 7 working days prior to the event else full payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
3. Disclaimer & Program Changes Policy
Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
Registration:
1. Fax 03-6207 6727
       OR
3. Payment shall be made payable to SCIENTIA TRAINING SDN BHD
Contact Us:
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