By Ms. Hajjah Rita Juniati Rutaff - 29 & 30 November 2017, 9:00 am to 5:00 pm
Kuala Lumpur
(100% Claimable From HRDF/PSMB)

"Everyone talks about the weather but no-one does anything about it." Mark Twain

Leaders and managers in this dynamic and competitive world have tough job with constant pressure to achieve results despite of challenges within minimal resources like money, time, space, and most of all is their staff performance. People are indeed an important asset in any organization whilst managing and developing people is of great challenge in any business organization. A business cannot continue to operate in its maximum level without training and coaching. Coaching people within the business organization i.e. individual driven process, facilitates his/her thinking through a process that drives them to work towards a “Win-win” solution to work issues to a greater height.

Consequently, with the right settings and effective coaching skills and tools, both Coach and Coachee can work very well together, stimulates learning environment, drives the passion and bring about true and lasting improvements in individuals' behavior and in work groups' performance or even make a difference in individual's self development.

This two (02) days course provides guidance and focuses for leaders/managers/supervisors to attain the effective Coaching skills to develop their staff to greater effectiveness and efficiency in work that leads to success in company’s productivity and thus in their life and career growth.

Course Objectives:

This two (02) days program is specially designed for Supervisors/ Executives and above to be able to learn and apply effective coaching skills and strategies towards improving their staff’s performance and competencies. At the end of the two days’ training, participants will be able to :

  • Understand the importance and need for Coaching people
  • Learn and apply the basic knowledge, practical Coaching skills
  • Demonstrate the importance of Open Questions, Giving Feedback and Listening as tools for effective Coaching
  • Apply effective Coaching Process using the “G.R.O.W” Model
  • Identify effective coaching strategy based on Situational Leadership Model
Who Should Attend:
  • This program is customized specifically for all Supervisors, Executives, Senior Executives and Managers who are keen to move to the next level of passion in self development.

Puan Hjh Rita Juniati Rutaff is known for her highly participative, fun and practical approach in delivering any program as to accelerate the adult learning process which comprise of the following methodologies below:

  • Two-Way Interactions with various Group discussions
  • Management Simulation Games and Exercises
  • Video
  • Role Plays
  • Minimal lectures as to reinforce the learning points

14 Hours, 2 Days.

Course Outlines :-


    • Training Objectives
    • "Ice Breaking" Activities
    • Yourself, Your Role and Your Job Expectations
    • Definitions:
      • Boss vs Coach
      • Coaching vs Training
      • Coaching vs Counselling
      • Coaching vs Mentoring
    • Characteristics of Good Coach
    • Elements of Good Coaching Session
    • Trust & Rapport
    • Ask Open Questions
    • Giving Feedback
    • Listening
    • Communications Skills for Effective Coaching – E.A.R.S.


    • G - Goals
    • R - Reality
    • O – Options
    • W – Way Forward
  2. COACHING STRATEGY - Situational Leadership Model
    • Leadership - What, Why, Who, When, Where and How
    • Situational Leadership Theory
      • Relationship (Supportive) Behaviour
      • Task (Directive) Behaviour
    • Four Leadership Styles for Coaching
      • Directing
      • Coaching
      • Supporting
      • Delegating
    • Practical Applications of Situational Leadership in Coaching
Your Trainer

Hjh. Rita Juniati Rutaff is a qualified and experienced Human Resource Practitioner, Consultant, Trainer, Speaker and internationally accredited Trainer focusing on specialized areas such as Communications and Personality, Organizational Development, Talent Management, Change Management, Capability and Competency-based training. She conducts Human Resource Business Plan, coaches, advises leaders on key strategy issues that improve individuals, departments and organizational current and future performance requirements for various organizations she worked with.

She is internationally recognised and accredited licensed trainer by Myer Briggs Type Indicator (MBTI) Training Programs, Dimensions Development International Programs (DDI), Neuro Linguistic Programming (NLP) and Stephen Covey’s Seven Habits of Highly Effective People for in-house programs.

Her diverse background and qualifications, added with strong anchor in Human Resources & Training experience had accelerated her role as “In-house Consultant” and training effectiveness which adds value to building human capital to organisations she dealt with. Moreover, her sound analytical skills and being strong advocate to Information Technology are her strengths that had led organizations to greater heights with remarkable achievements.

Her performance track records with strong commitment and great passion in people development has helped her to head Human Resources and Training Development departments successfully in various organisations from diversified industries background, namely Malaysia Airlines, Carsem Semiconductor ( a member of Hong Leong group of companies), Medas Corporation Berhad, and MTD CAPITAL Group of Companies, a leading infrastructure conglomerate currently. Occasionally, she will be invited as speaker, coach and facilitate training and strategic business planning seminars for other organizations like PETRONAS, ASTRO, BASF and Ministry of Higher Education etc.

Academically, Rita is a bright scholar graduated with diverse professional qualifications. She graduated from Western Michigan University, USA with a Masters degree (Hons) in Operations Research, Industrial Engineering and a Bachelor of Business Administration (Hons) majoring in Finance and Economics. Prior to that, she was selected as the Best Student in Diploma in Statistics from MARA Institute of Technology, Shah Alam in 1980.

In conclusion, Rita who has a diverse professional qualifications with diversified industries’ career experiences as a Human Resource practitioner, professional trainer and leader for more than 25 years experience, have made her versatile, experienced and dynamic trainer in her own unique way, would add value to organizations’ growth and sustainability in improving the nextGEN workforce.

Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance and 6% GST)
Early Bird for training in KL : ( Book Before 15 November 2017 )
1 person or more ~ RM 1295 / person
1 person ~ RM 1395 / person
2 persons or more ~ RM 1295 / person
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance and 6% GST)
Terms & Conditions:
1. Registration & Fees Policy
Registration is confirmed once registration form is received via fax/email/mail. All Payments/Undertaking Letters/Local Order (LO)/Letter of Approval must be made available and presented prior to the course.
2. Cancellation Policy
Any cancellation must be received in writing within 7 working days prior to the event else full payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
3. Disclaimer & Program Changes Policy
Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
1. Fax 03-6207 6727
3. Payment shall be made payable to SCIENTIA TRAINING SDN BHD
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Scientia Training Sdn. Bhd. (1001247-U)
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