EFFECTIVE ENGLISH SPEAKING AND EMAIL WRITING SKILLS AT WORK (1 DAY)
By Ms. Carol Chiam - 23 November 2018, 9:00 am to 5:00 pm
Kuala Lumpur
(100% Claimable From HRDF/PSMB)
OVERVIEW:

Effective English speaking and email writing skills are important abilities that every employee needs to have these days.
Every business organisation recognises the importance of the above needs for accomplishing its goals and objectives .

Many people shun from speaking and sending emails in English due to poor grammar and fear of making mistakes.
This course helps to improve English proficiency as well as writing emails effectively and confidently.

The ability to speak English confidently and write emails effectively will win customers, old and new. Peers and colleagues are able to interact in English without fear with the improved skills.

COURSE OBJECTIVES:
  • To speak English fluently and write emails effectively
  • To correct common grammatical errors in everyday conversation and emails
  • To secure better understanding from both customers and staff
  • To communicate with staff and customers with confidence
LEARNING BENEFITS:
  • Able to speak English and write emails with confidence
  • Able to rid common errors in speaking and email writing
  • Able to interact more in English
  • Able to improve English grammar
  • Raise ability to achieve company's objectives
FOR WHOM:

Clerks, Executives & Managers

METHODOLOGY
  • Interactive lectures with individual and team activities
  • Full participation is required.
  • Power point presentation with flip charts and white boards
DURATION

7 Hours, 1 Day.

COURSE OUTLINES :-
  1. CORRECTING COMMON ERRORS IN CONVERSATION
    • Office Meetings & Gatherings
    • Interaction With Customers
    • Dealing With Complaints
  2. ESSENCE OF CORRECT GRAMMAR IN COMMUNICATION
    • Tenses
    • Subject & Verb Agreement
    • Plural & Singular
    • Pronouns: Subjective, Objective & Possessive
    • Articles: a, an, the.
    • Conjunction & Preposition
  3. IMPRESSIVE TELEPHONING WITH BETTER ENGLISH
    • Answering Calls Professionally
    • Asking Intelligently
  4. EXPRESS WITH CONFIDENCE
    • Responding to enquiries
    • Apologising
    • Making suggestions
    • Offering Help
    • Turning down requests
  5. HOW TO WRITE EFFECTIVE EMAILS?
    • Dos & Don'ts
    • Make use of Netiquette for proper email writing
    • Writing effective emails for fast and better outcome
Your Trainer

Ms. Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service & sales expert and an author of several quality books. (Customer Service Excellence, Sell Like A Superstar, The Complete Salesmaster, Winning Public Speaking & Presentation Skills, Business English Communication, Guide To Telemarketing, Stress Management, Back To Basics For Good English Grammar).

She has with her more than 28 years of vast working experience in more than 8 industries.. She had worked in many leading public listed and multinational companies . During her exposure, she has acquired no less than 18 years experience in training and development of employees and agents .She had worked in many industries including Banking, Insurance, Investment, Advertising, Hospitality, Construction , Education , etc.

Her wide exposure in Sales Management, Customer Focus Management, People Management & Business English Communication not only made her a successful sales achiever but also an excellent trainer, mentor ,motivator and public speaker in these fields. Her vast experience in many fields and her professional qualifications have given her an extra edge in writing several comprehensive books to share her knowledge. Her books include 8 personal development books and 2 real life story books. Furthermore, she is also a much sought after and successful English Language and soft skills trainer for big conglomerates , GLCs, big pubic listed companies , manufacturing companies, ministries, government departments, universities,etc.

She is a reputable and seasoned professional trainer for public and in house programmes on People Skills, Management, Leadership, Marketing & Sales, Customer Service, Communication Skills, Public Speaking & Presentation Skills, Business English Communication , English Conversation & Business Writing ,Time Management ,Debt Collection Skills, Soft Skills and Personal Development For Executives and Managers. Her participants included those from large Multinational Companies, leading Conglomerates, Financial & Service sectors, Oil & Gas, FMCG, Manufacturing , Construction, Ministries , Bank Negara, GLCs, SMIs, SMEs, Universities, etc. She is also an approved PSMB trainer ( TTT Exempted). She travels widely and offers training locally and abroad.

She is well accepted especially in English programmes and Soft Skills due to her ability to communicate in 3 languages, namely: Malay, English and Mandarin.

A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “ keep learning” habit for personal development.

“Knowledge is no power but Application is“

Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance)
Early Bird for training in KL : ( Book Before 9 November 2018 )
1 person or more ~ RM 880 / person
Standard
1 person ~ RM 980 / person
2 persons or more ~ RM 880 / person
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance)
Terms & Conditions:
1. Registration & Fees Policy
Registration is confirmed once registration form is received via fax/email/mail. All Payments/Undertaking Letters/Local Order (LO)/Letter of Approval must be made available and presented prior to the course.
2. Cancellation Policy
Any cancellation must be received in writing within 7 working days prior to the event else full payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
3. Disclaimer & Program Changes Policy
Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
Registration:
1. Fax 03-6207 6727
       OR
3. Payment shall be made payable to SCIENTIA TRAINING SDN BHD
Contact Us:
Scientia Training Sdn. Bhd. (1001247-U)
GST: 001871699968
Tel: 03 7732 0477     Fax: 03-6207 6727     
Info    019 335 1111     info@scientia.com.my
Sara    019 335 1111     sara@scientia.com.my
Nonie    019 327 1111     nonie@scientia.com.my
Max    012 375 2003     max@scientia.com.my
For Customised In-House Training:
Ronny     012 223 6666     ronny@scientia.com.my
Office Hour: Monday ~ Friday 9.00 am~6.00 pm
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