DYNAMIC SECRETARY PROGRAM (2 DAYS)
By Ms. Anita Shanmugam 21 & 22 November 2018, 9:00 am to 5:00 pm,
Kuala Lumpur
(100% Claimable From HRDF/PSMB)
Introduction

Success used to be measured by what we knew, or how smart we were. But today it’s how we handle ourselves and our relationships. This fun-filled2 day seminar is especially structured to look at your inner self, what you are capable of achieving both personally and professionally, what are the factors that hinder us from moving ahead and how we can overcome them. In addition, this unique training is designed for support professionals who want to develop and improve the vital skills needed to deliver excellent support.

This workshop also provides delegates with tools and techniques to substantially enhance their performance and results. It uses individual exercises, games, role play, video presentation and group discussions to emphasize the various topics of learning.

Key Benefits
  1. Understand the factors of success in life
  2. How to change negative thinking to positive thinking
  3. Use best practice in structuring your document
  4. Choose words that support your message and don’t distract your reader
  5. Learn the value of good written communication
  6. Revisit the rules of proper grammar and clear communication
  7. Develop an appropriate letter/email writing style
  8. Improve sentence structure and paragraph development
  9. Express yourself more effectively through written and verbal communication
  10. Enhance your confidence, personal and professional image
  11. Listen more carefully
  12. Contribute to higher productivity in your corporation
  13. Write and speak more clearly and effectively
  14. Take notes efficiently
  15. Word the final draft of minutes clearly and concisely
Duration

14 Hours, 2 Days.

Methodology
  1. Participants are encouraged to apply whatever practical and job experiences they have gained to group and class discussions. This course is highly interactive and uses diverse teaching methods (lectures, readings, cases, role-plays, group work, pair discussions, and videos) to accommodate different learning styles.
Course Outlines :-
  1. MODULE ONE: FACTORS THAT HELP US MOVE FOWARD, IQ vs EQ
    • Motivation
    • Self awareness
    • Attitude and choice
    • Change the way you think by re-wiring your brain, breaking habits and thinking more positively
    • Learn how the unconscious mind affects our thinking
    • Access your EQ (self assessment questionaire)
  2. MODULE TWO – EFFECTIVE TELEPHONE SKILLS
    • The First Impression
    • Checklist
    • Prompt Prepared and Courteous
    • Answering Courtesies
    • Closing the Conversation
    • Transferring the Caller
  3. MODULE THREE: FUNDAMENTALS OF BUSINESS WRITING
    • Principles of effective communication
    • Clear, concise and direct expression of ideas
    • Kiss principle
    • Crafting short, simple sentences to increase readability
    • Choosing familiar words that make your meaning clear
    • Getting rid of the waffle that bores readers
    • Putting action in your verbs for direct, concise writing
  4. MODULE FOUR - MINUTE WRITING
    • Structuring Minutes With A Template
    • Preparing to take notes
    • Gathering and organizing the raw material
    • Writing minute clearly and concisely
  5. MODULE FIVE: EXPRESSING YOURSELF MORE CLEARLY AND COMPLETELY
    • Recognize perceptual filters that hinder communication
    • Listening Skills
    • Appropriate Response ( Listening and confirming the message using paraphrasing skills, learn how to paraphrase feelings and content of the sender
    • Using questions to reach out
    • Building your vocabulary
    • Positive Language (Look for ways you can make changes to the words you use and deal with people positively using alternate phrases and communication positive expectations)
  6. MODULE SIX: THE BRAND AND YOU & DRESSING FOR SUCCESS
    • The real you - and the image others see
    • Giving that crucial first impression - the first four minutes
    • Looking and sounding more confident
    • ACTIVITY THE SOCIAL MIRROR
Your Trainer

Ms. Anita Shanmugam has vast experience gained in managing people; she has also developed skills in training over the years. Her clients had benefited immensely from her coaching and mentoring. She started off as a corporate Sales Executive and later held the position of Sales / Marketing Director. Currently she is a trainer for all levels including operations, supervisory and managerial staff, both in Bahasa Malaysia and English. Having more than 15 years of experience in the training arena, she is known to facilitate her programs using very practical hands-on approach, enabling participants to relate to her teachings easier.

She has intense dedication towards improving personal and organizational performances. With a track record in the corporate/private sector Anita brings extensive experience from the corporate world and is now considered amongst the new breed of dynamic “Human Relations Trainers” blending practical concerns. She is also a certified NLP Practioner that believes you need to be able to communicate with and influence yourself, family, friends, colleagues or clients. She believes that professionally everyone needs to understand how important it is to able to make yourself understood and to effectively influence. It’s a real skill to understand and grasp new concepts quickly from others and to be able to communicate at all levels and she dedicates her time now to help others change their life for the better.

Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance)
Early Bird for training in KL : ( Book Before 7 November 2018 )
1 person or more ~ RM 1280 / person
Standard
1 person ~ RM 1380 / person
2 persons or more ~ RM 1280 / person
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance)
Terms & Conditions:
1. Registration & Fees Policy
Registration is confirmed once registration form is received via fax/email/mail. All Payments/Undertaking Letters/Local Order (LO)/Letter of Approval must be made available and presented prior to the course.
2. Cancellation Policy
Any cancellation must be received in writing within 7 working days prior to the event else full payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
3. Disclaimer & Program Changes Policy
Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
Registration:
1. Fax 03-6207 6727
       OR
3. Payment shall be made payable to SCIENTIA TRAINING SDN BHD
Contact Us:
Scientia Training Sdn. Bhd. (1001247-U)
GST: 001871699968
Tel: 03 7732 0477     Fax: 03-6207 6727     
Info    019 335 1111     info@scientia.com.my
Sara    019 335 1111     sara@scientia.com.my
Nonie    019 327 1111     nonie@scientia.com.my
Max    012 375 2003     max@scientia.com.my
For Customised In-House Training:
Ronny     012 223 6666     ronny@scientia.com.my
Office Hour: Monday ~ Friday 9.00 am~6.00 pm
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