REAL WORLD ETIQUETTE: MODERN MANNERS FOR TODAY'S BUSINESS AND BEYOND ( 2 DAYS)
By Vigneswaran Applasamy - 15 & 16 November 2017, 9:00 am to 5:00 pm
Kuala Lumpur
(100% Claimable From HRDF/PSMB)
Introduction

Business etiquette is so much more than knowing which fork to use at lunch with a client. Etiquette is about presenting yourself with the kind of polish that shows you can be taken seriously. Etiquette is also about being comfortable around people (and making them comfortable around you!) Good etiquette adds to your overall credibility. If you treat all people with respect, show courtesy in the office and dress well, those you work with will most likely think highly of you. On the other hand, poor etiquette can hurt your professional relationships. During this workshop will look at many areas of business etiquette, including networking, meeting manners, dining decorum, international business etiquette and more.

Course Benefits
  • Identify what business etiquette is and why it’s important.
  • Network with confidence.
  • Present themselves professionally.
  • Understand the importance of dress codes and what they mean.
  • Understand how to use a business card effectively.
  • Remember names easily.
  • How to conduct themselves at a business lunch.
  • Understand basic guidelines regarding, grammar standards in all written communication.
  • Understand telephone etiquette.
  • Understand the benefits of international etiquette.
Who Should Attend:
  • Managers
  • Assistant Managers
  • Engineers
  • Administrative Staff
  • Office Staff
  • Secretary
  • Sales Professionals
  • Human Resources
  • Sales Executives
  • Anyone keen to Improve on their Business Etiquette Skills
Course Outlines :-
  1. WHAT IS BUSINESS ETIQUETTE?
    • Defining Etiquette
    • Defining Etiquette (Exercise)
    • Why Bother with Business Etiquette
    • Why Bother with Business Etiquette(Exercise)
  2. NETWORKING
    • The Cold Introduction
    • The Cold Introduction (Exercise)
    • First Impressions Matter
    • First Impressions Matter (Exercise)
    • The Business Card
    • The Business Card (Exercise)
    • Sorry, what was your name again?
    • Sorry, what was your name again?(Exercise)
  3. WHAT TO WEAR
    • Is a Dress Code Optional?
    • Is a Dress Code Optional? (Exercise)
    • 10 tips for that perfect look
    • 10 tips for that perfect look(Exercise)
  4. INTRODUCTIONS OVER, WHAT NEXT?
    • The bone crusher and the dead fish
    • The bone crusher and the dead fish (Exercise)
    • Conversation Etiquette
    • Conversation Etiquette (Exercise)
    • Stages of Conversation
    • Stages of Conversation(Exercise)
  5. THE BUSINESS LUNCH
    • Which Fork First?
    • Which Fork First? (Exercise)
    • Eating with Etiquette
    • Eating with Etiquette (Exercise)
  6. RESTAURANT ETIQUETTE
    • Ordering Correctly
    • Ordering Correctly (Exercise)
    • Alcohol
    • Alcohol (Exercise)
    • Paying the Bill and Tipping
    • Paying the Bill and Tipping(Exercise)
  7. EMAIL ETIQUETTE AND NETIQUETTE
    • Understanding Netiquette
    • Understanding Netiquette (Exercise)
    • Email Etiquette: The Do’s and Don’ts of Email
    • Grammar
    • Grammar (Exercise)
  8. TELEPHONE ETIQUETTE
    • 10 Tips for Telephone Etiquette
    • 10 Tips for Telephone Etiquette (Exercise)
    • Leaving Voicemail
    • Leaving Voicemail (Exercise)
    • Mobile Manners
    • Mobile Manners(Exercise)
  9. THE WRITTEN LETTER
    • Saying Thank You with Style
    • Saying Thank You with Style (Exercise)
    • Letters the Basic Structure
    • Writing the Letter
    • Writing the Letter (Exercise)
  10. INTERNATIONAL ETIQUETTE
    • Some Basic Rules
    • Business Card Etiquette
    • Personal Space
    • Gifts
    • Communication
    • International Etiquette (Exercise)
    • Wrap Up
Your Trainer

Mr. Vigneswaran Applasamy has been involved in lecturing, research, management, sales and training for more than 14 years in the field of Electrical Engineering, Manufacturing sector, Higher Education, Sales and Marketing. He is a Certified HRDF Trainer. In addition, he has been accredited by Harisson Assessment in Employee Development, completed Emotional Energy Management Trainer Course and attended Gamification and Behavioural Design workshop by Yu-kai Chou.
Vigneswaran holds a Masters in Electrical Engineering from Universiti Teknologi Malaysia and is a registered member of Board of Engineers Malaysia (BEM).

His professional career begun in Singapore as a Sales Engineer and later ventured into the Higher Education sector in Malaysia. He has served as a Vice Principal of a college and moved on to lecture and undertake research in a leading private University where he was noted for his publications in the International IEEE Conferences of Power & Energy and Business, Engineering & Industrial Applications. His articles since have been cited 9 times by other international authors in their respective publications. This was also the period where he ventured into corporate training as an Associate Trainer for Topesh Consultancy and Training Services PLT beginning 2011. He has since worked with a few other training providers.

He has used his industrial and training expertise to develop soft skills programmes with a 20/80 approach; 20% lecture, 80% practical accompanied by a training manual individually customized for each programme. Each sub-section of a programme is incorporated with as many exercises or activity to enhance the practical understanding of participants.

He has since developed over 30 training programmes in the area of Soft-Skills. He’s participants include those from Global Enterprise International Malaysia (A Member of Singtel Group), Galeri Petronas, Petron Malaysia Refining & Marketing Bhd, Sarawak SEDC, UMW Holdings Bhd, Bintulu Development Authority, KPJ Healthcare, Coway (M) Sdn Bhd, Lim Kok Wing University, Maxis Customer Service Sdn Bhd, Bursa Malaysia Berhad, Honda Malaysia, Pos Malaysia Berhad, Maybank Berhad, UEM Group Berhad, UEM Sunrise Berhad to name a few.

His pragmatic approach have been well received by various segments of people, owing to his wide exposure to various industries over the years. He is well known for his highly charged, energetic yet humorous training sessions where he never fails to continuously engage with participants throughout.

Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance and 6% GST)
Early Bird for training in KL : ( Book Before 1 November 2017 )
1 person or more ~ RM 1295 / person
Standard
1 person ~ RM 1395 / person
2 persons or more ~ RM 1295 / person
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance and 6% GST)
Terms & Conditions:
1. Registration & Fees Policy
Registration is confirmed once registration form is received via fax/email/mail. All Payments/Undertaking Letters/Local Order (LO)/Letter of Approval must be made available and presented prior to the course.
2. Cancellation Policy
Any cancellation must be received in writing within 7 working days prior to the event else full payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
3. Disclaimer & Program Changes Policy
Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
Registration:
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