CONFLICT MANAGEMENT AND CREATIVE THINKING (2 DAYS)
By Hajjah Rita Juniati Rutaff - 15 & 16 November 2017
Kuala Lumpur
(100% Claimable From HRDF/PSMB)
Introduction
"There is no doubt that creativity is the most important human resource of all. Without creativity, there would be no progress, and we would be forever repeating the same patterns." - Edward de Bono

People are indeed an important asset in an organisation while creativity is an important commodity to any people or human resource which then developed into ideas which are the currency of the New Economy now and forever. People not only come in all shapes and sizes, but they come with different belief systems, behaviours and personality.
The recent significant progress in technology has increased our communication and coverage, which has made the environment highly competitive. To survive in this world that is becoming increasingly interconnected and competitive, people will strive to their best to stand out which leads to managing people or conflict management is a great challenge in business and always seen as an art that people master with experience.
Consequently, being creative and flexible would be one of the solutions to manage conflict amicably. As such, this two (02) Days program is designed to help participants to learn the basics in managing conflict and creativity whilst improving communications, working relationships and problem solving towards a Win-Win solution.

Objectives

At the end of the program, participants would be able to :

  • Understand the basics of conflict management
  • Learn and apply the basic tools in managing behaviours
  • Acquire basic skills in managing people and conflicts
  • Able to communicate and interact with people more effectively
  • Learn and apply various basic creative thinking tools in managing people and conflict
  • Identify major blocks and principles of creativity that encourages productivity
  • Develop plans to manage conflict with creativity
Benefits to the Organisation

This program is meant to provide young executives with the fundamental knowledge and skills they would need to manage lead their teams well in a globally connected, fast-paced environment full of changes and challenges for new managers today whilst able to achieve lasting and positive change.  

Duration

14 Hours, 2 Days.

Method of Delivery
Hajjah Rita Juniati Rutaff is a competent Trainer/Facilitator known for her highly participative, fun and practical approach in delivering any program in both Bahasa Malaysia and English, Bilingual or whichever preferred as to accelerate the adult learning process which comprise of the following methodologies below:
  • Two-Way Interactions with various Group discussions
  • Management Simulation Games and Exercises
  • Video & Role Plays
  • Minimal Lectures to reinforce learnings
Course Outlines :-
  1. INTRODUCTION
    • Program Agenda & Course Objectives
    • Ice Breaking Activities
    • Distinct Definitions in Managing People
      • Activity vs Productivity
      • Efficiency vs Effectiveness
      • Work Hard vs Work Smart
      • IQ, EQ & SQ
      • Internal Customer vs External Customer
      • Quality vs Quantity
  2. CONFLICT MANAGEMENT
    • Basic Understanding of Conflict – 5W1H
      • What is Conflict? What Causes Conflict?
      • Who Involves in Conflict? r
      • Why Conflict Happens?
      • When Conflict Happens?
      • Where Conflict Happens?
      • How to Manage Conflict?
    • Conflict Management Tools
      • Enhance Communications Effectiveness :
        • Manage Biggest Communications Barriers
          • Perceptions
          • Lack of Listening
          • Lack of Feedback
        • "C.A.P. E." Method
        • Basic Elements of Interpersonal Skills - "K.U.A.T."
      • Basic People Skills
      • Manage Behaviours using (Thomas Kilmann Instrument (TKI)):
        • Accommodating
        • Avoiding
        • Competing
        • Compromising
        • Collaborating
      • Five (05) Important Skills To Manage Conflict
        • Ability to quickly reduce stress
        • Ability to recognize and manage your emotions
        • Ability to connect with others using nonverbal communication
        • Ability to use humour and play to deal with challenges
        • Ability to resolve conflicts positively with confidence.
  3. CREATIVITE THINKING & CREATIVITY
    • Clear Definitions :
      • Creative
      • Thinking
      • Creativity
      • Innovation
    • Brain Dominance– Left(Convergent) & Right Brain (Divergent) Thinking
    • Forms of Creativity – Destructive and Non-Destructive Creativity
    • Blocks to Creativity - What stops you being creative?
    • Principles of Creativity - How can you be creative?
    • Components of Creativity – What can you tap to be creative?
    • Creative Techniques
      • Brainstorming – SCAMPER and MIND MAP
      • 5W 1H
      • 5 Whys
      • Metaphors / Analogy
    • Developing Creativity A Reality
  4. APPLYING CREATIVITE THINKING IN MANAGING TEAM CONFLICT
Your Trainer

Hjh. Rita Juniati Rutaff is a qualified and experienced Human Resource Practitioner, Consultant, Trainer, Speaker and internationally accredited Trainer focusing on specialized areas such as Communications and Personality, Organizational Development, Talent Management, Change Management, Capability and Competency-based training. She conducts Human Resource Business Plan, coaches, advises leaders on key strategy issues that improve individuals, departments and organizational current and future performance requirements for various organizations she worked with.

She is internationally recognised and accredited licensed trainer by Myer Briggs Type Indicator (MBTI) Training Programs, Dimensions Development International Programs (DDI), Neuro Linguistic Programming (NLP) and Stephen Covey’s Seven Habits of Highly Effective People for in-house programs.

Her diverse background and qualifications, added with strong anchor in Human Resources & Training experience had accelerated her role as “In-house Consultant” and training effectiveness which adds value to building human capital to organisations she dealt with. Moreover, her sound analytical skills and being strong advocate to Information Technology are her strengths that had led organizations to greater heights with remarkable achievements.

Her performance track records with strong commitment and great passion in people development has helped her to head Human Resources and Training Development departments successfully in various organisations from diversified industries background, namely Malaysia Airlines, Carsem Semiconductor ( a member of Hong Leong group of companies), Medas Corporation Berhad, and MTD CAPITAL Group of Companies, a leading infrastructure conglomerate currently. Occasionally, she will be invited as speaker, coach and facilitate training and strategic business planning seminars for other organizations like PETRONAS, ASTRO, BASF and Ministry of Higher Education etc.

Academically, Rita is a bright scholar graduated with diverse professional qualifications. She graduated from Western Michigan University, USA with a Masters degree (Hons) in Operations Research, Industrial Engineering and a Bachelor of Business Administration (Hons) majoring in Finance and Economics. Prior to that, she was selected as the Best Student in Diploma in Statistics from MARA Institute of Technology, Shah Alam in 1980.

In conclusion, Rita who has a diverse professional qualifications with diversified industries’ career experiences as a Human Resource practitioner, professional trainer and leader for more than 25 years experience, have made her versatile, experienced and dynamic trainer in her own unique way, would add value to organizations’ growth and sustainability in improving the nextGEN workforce.

Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance and 6% GST)
Early Bird for training in KL : ( Book Before 1 November 2017 )
1 person or more ~ RM 1295 / person
Standard
1 person ~ RM 1395 / person
2 persons or more ~ RM 1295 / person
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance and 6% GST)
Terms & Conditions:
1. Registration & Fees Policy
Registration is confirmed once registration form is received via fax/email/mail. All Payments/Undertaking Letters/Local Order (LO)/Letter of Approval must be made available and presented prior to the course.
2. Cancellation Policy
Any cancellation must be received in writing within 7 working days prior to the event else full payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
3. Disclaimer & Program Changes Policy
Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
Registration:
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