SUCCESSFUL INTERVIEWING STRATEGIES USING STRUCTURED BEHAVIOURAL INTERVIEWS ( 2 DAYS)
By Mr. Vigneswaran Applasamy - 14 & 15 November 2018, 9:00 am to 5:00 pm
Kuala Lumpur
(100% Claimable From HRDF/PSMB)
Introduction

Conducting interviews is all about finding out the truth. Conducting an interview, such as a job interview, is not an isolated skill and as it usually has to tie with a corporate recruitment strategy to make sure the interviews and the interview process are constantly monitored and improved.

This course is about conducting an interview which is usually face to face and involves a lot of questioning. In this course you will learn a step by step approach on how to conduct an interview. Related content such as the overall interview process, strategies, pre and post interview activities, CV processing and best practices are presented so you can plan for the interview and prepare for the event.

The emphasis on examples in the course also helps delegates to form a pattern in their heads on what works and what doesn’t. This pattern would then help them to come up with suitable questions on the fly and make follow-up remarks and statements as they see fit to obtain critical clues on the skills and capabilities of an applicant.

A large number of example questions, along with questioning strategies are provided. As always, examples are a great way to learn so plenty of examples are provided to maximise learning. Participants get to practice asking questions in a number of systematic exercises to develop their skills and eventually use it in a real-time role play interview exercise. Experience shows that this is an effective way to teach interviewing skills and receive great results.

Course Benefits
  • Follow a suitable strategy when interviewing based on your specific requirements
  • Take the necessary steps before conducting an interview so you can maximise your chances of getting the most out of interviewing an applicant
  • Choose the best interviewing strategy and questioning methodology to pick the best applicant
  • Interview an applicant fairly and professionally using a systematic step-by-step approach
  • Ask targeted questions designed to get the most from an interviewee and help you decide on his/her capability for a given role
  • Use a variety of soft skills techniques to increase the efficiency of an interview
  • Handle an interviewee’s responses to your questions using a variety of techniques to make sure you remain in control of the interview
Who Should Attend:
  • Human Resources
  • Managers
  • Heads of Departments
  • Anyone keen to understand the importance of Successful Interviewing Strategies
Methodology:
  • Lecture
  • Business Games
  • Individual & Group Activities
  • Feedback Session
  • Role Plays
  • Demonstration
Course Outlines :-
  1. MODULE 1 : GETTING STARTED
    • Workshop Objectives
    • Action Plans and Evaluations
  2. MODULE 2: OVERALL INTERVIEW STRATEGY

    Objective: Follow a suitable strategy when interviewing based on your specific requirements

    • Pre-Advertisement
    • Review CVs
    • Identify Red Flags and Green Flags
    • EXERCISE:CV Evaluation Form
    • Prepare for the Interview
    • Seating Arrangements
  3. MODULE 3: PREPARING FOR AN INTERVIEW

    Objective:Take the necessary steps before conducting an interview so you can maximise your chances of getting the most out of interviewing an applicant

    • What is Performance Management?
    • How Does Performance Management Work?
    • Tools
    • Case Study
    • Review Questions
  4. MODULE 4: INTERVIEW STYLES

    Objective: Choose the best interviewing strategy and questioning methodology to pick the best applicant

    • Traditional Interviews
    • Structured Behavioural Interviews
    • Benefits of Structured Behavioural Interviews
    • Traditional Versus Structural Behavioural Questions
    • EXERCISE:Structured Behavioural Interview
    • What is an Ideal Interview
    • PRACTICE:Moral Dilemmas
  5. MODULE 5: INTERVIEW STRUCTURE

    Objective:Interview an applicant fairly and professionally using a systematic step-by-step approach

    • Pre-Interview Tests
    • Interview Guidelines
    • Stage 1: Informal Chat
    • Stage 2: Sell Company
    • Stage 3: Ask Questions
    • Stage 4: Candidate Questions
    • Stage 5: Close the Interview
    • EXERCISE:Step by Step Interview
    • After an Interview
    • PRACTICE:Job Role Form
  6. MODULE 6: ASKING QUESTIONS

    Objective:Ask targeted questions designed to get the most from an interviewee and help you decide on his/her capability for a given role

    • Types of Questions
    • Structured Behavioural Questions
    • Traditional/Informal Questions
    • Answering Behavioural Questions
    • EXERCISE:Interview Question Types
    • EXERCISE:Structured Behavioural Interview
  7. MODULE 7: INTERVIEW TECHNIQUE

    Objective:Use a variety of soft skills techniques to increase the efficiency of an interview

    • Establish Credibility and Authority
    • Maintain Rapport
    • Use Active Listening
    • Use Effective Body Language
    • Let the Interviewee Think
    • Beware of Time
  8. MODULE 8: HANDLING INTERVIEWS

    Objective:Handle an interviewee’s responses to your questions using a variety of techniques to make sure you remain in control of the interview

    • Types of Responses
    • Generalised Response
    • What to Expect when Asking Negative Questions
    • Legal Notes
    • EXERCISE:Conduct an Interview
Your Trainer

Mr. Vigneswaran Applasamy has been involved in lecturing, research, management, sales and training for more than 14 years in the field of Electrical Engineering, Manufacturing sector, Higher Education, Sales and Marketing. He is a Certified HRDF Trainer. In addition, he has been accredited by Harisson Assessment in Employee Development, completed Emotional Energy Management Trainer Course and attended Gamification and Behavioural Design workshop by Yu-kai Chou.
Vigneswaran holds a Masters in Electrical Engineering from Universiti Teknologi Malaysia and is a registered member of Board of Engineers Malaysia (BEM).

His professional career begun in Singapore as a Sales Engineer and later ventured into the Higher Education sector in Malaysia. He has served as a Vice Principal of a college and moved on to lecture and undertake research in a leading private University where he was noted for his publications in the International IEEE Conferences of Power & Energy and Business, Engineering & Industrial Applications. His articles since have been cited 9 times by other international authors in their respective publications. This was also the period where he ventured into corporate training as an Associate Trainer for Topesh Consultancy and Training Services PLT beginning 2011. He has since worked with a few other training providers.

He has used his industrial and training expertise to develop soft skills programmes with a 20/80 approach; 20% lecture, 80% practical accompanied by a training manual individually customized for each programme. Each sub-section of a programme is incorporated with as many exercises or activity to enhance the practical understanding of participants.

He has since developed over 30 training programmes in the area of Soft-Skills. He’s participants include those from Global Enterprise International Malaysia (A Member of Singtel Group), Galeri Petronas, Petron Malaysia Refining & Marketing Bhd, Sarawak SEDC, UMW Holdings Bhd, Bintulu Development Authority, KPJ Healthcare, Coway (M) Sdn Bhd, Lim Kok Wing University, Maxis Customer Service Sdn Bhd, Bursa Malaysia Berhad, Honda Malaysia, Pos Malaysia Berhad, Maybank Berhad, UEM Group Berhad, UEM Sunrise Berhad to name a few.

His pragmatic approach have been well received by various segments of people, owing to his wide exposure to various industries over the years. He is well known for his highly charged, energetic yet humorous training sessions where he never fails to continuously engage with participants throughout.

Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance)
Early Bird for training in KL : ( Book Before 31 October 2018 )
1 person or more ~ RM 1280 / person
Standard
1 person ~ RM 1380 / person
2 persons or more ~ RM 1280 / person
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance)
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