By Mr. Duglas Fernandes
13 & 14 November 2019, 9:00 am to 5:00 pm
Kuala Lumpur
(100% Claimable From HRDF/PSMB)

14 Hours, 2 Days.

    • Quality Management System explanation
    • What is ISO 9001 and its implementation.
    • Brief History of ISO 9000
    • Importance of ISO 9001 in an Organization.
    • ISO 9001 structure
    • Normative references
    • ISO 9001:2015 structure and key changes
    • Transition - key to success
    • Content of the Organization
    • Internal and External content
    • Risk based thinking following 2015 version
    • Process Approach (PDCA) following 2015 version
    • Decision making following 2015 version.
    • ISO 9001:2015 Standards explanation, transition and implementation method (clause by clause)
    • What is a Quality Audit and its principles?
    • Reasons for a Audit
    • Types of Audits
    • Audit terms and references.
    • Audit Organization and its responsibilities
    • Audit Plan and Checklist.
    • Auditing Process.
    • Qualities of an Auditor.
    • Opening Meeting/Agenda
    • Components of an Audit
    • Audit findings/NCR and follow-up.
    • Closing meeting and reporting.
Your Trainer

Mr. Duglas Fernandes , a Malaysian, prior to being a trainer cum consultant, held the position as Regional QC Manager, for a leading European Investor. Key responsibilities were to conduct Quality Control Audits for Companies or businesses which were targeted to be acquired or invested anywhere around the globe. Additionally, he was responsible to carry out re-engineering and restructuring for product or process reliability for the group of companies.

Duglas was tracked by “International Head-hunter” and offered the above position from November 2007 until January 2013. During this tenure, he took up assignments with extensive travel to Thailand, Philippines, Laos, Indonesia, Korea, Japan, China, Hong Kong, Dubai, India, Sri Lanka, Africa, Canada, Germany, France, Switzerland and many Middle-East countries. This made his career very suitable and adaptable to cross cultures, which adds to his advantage as a trainer cum consultant.

His expertise started with Panasonic (M) for 23 years where he was groomed and molded into a Quality orientated person. His last position held was QC Manager.

His world of experience, knowledge and skill in the chosen field has made him an authority in Quality Management. He conducts a big list of quality related programs in English and Bahasa Malaysia and to list a few are:

  • Total ISO 9000 (from awareness, consulting, auditing until accreditation)
  • Leadership Training for Managers and Middle Managers
  • Advance Quality Assurance and Inspection Control
  • All management related topics.
  • Improve Profits thru Effective Manufacturing Cost Reduction.
  • Achieve Customers Satisfaction thru effective failure analysis and reporting
  • Full proof Failure Analysis and Effective Corrective action implementation.
  • Professional Certificate for Quality Management Practitioners
  • Project Quality Management
Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance)
1 person ~ RM 1378 / pax
2 persons or more ~ RM 1272 / pax
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance and 6 % Service Tax )
Terms & Conditions:
1. Registration & Fees Policy
Registration is confirmed once registration form is received via fax/email/mail. All Payments/Undertaking Letters/Local Order (LO)/Letter of Approval must be made available and presented prior to the course.
2. Cancellation Policy
Any cancellation must be received in writing within 5 working days prior to the event else 30% payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
3. Disclaimer & Program Changes Policy
Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
1. Fax 03-6207 6727
3. Payment shall be made payable to SCIENTIA TRAINING SDN BHD
Contact Us:
Scientia Training Sdn. Bhd. (1001247-U)
SST No. B16-1902-32000126
Tel: 03 7732 0477     Fax: 03-6207 6727     
Info    019 335 1111
Sara    019 335 1111
Nonie    019 327 1111
Max    012 375 2003
For Customised In-House Training:
Ronny     012 223 6666
Office Hour: Monday ~ Friday 9.00 am~6.00 pm
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