Every organisation needs effective secretaries to assist bosses in their daily workloads and personal tasks.
The market challenges these days require super secretaries and not ordinary assistants to provide supporting services to bosses.
Bosses need these assistants to restore balance and ease work pressure. Simply hiring an assistant may not meet a boss’s work expectation . Every boss needs an effective and intelligent secretary to take over his routine tasks and share his work load. A smart secretary knows how to manage herself as well as manage her own boss. A lousy secretary on the other hand will bring ill effects to the boss.
Secretaries need to upgrade themselves to stay competitive in order to help bosses achieve their goals. Achieving secretarial excellence is a must do commitment for all these valuable assistants to bosses.
Continuous improvement is necessary this competitive market. Regular trainings of these assistants sharpen their secretarial skills and subsequently improve their work effectiveness.Their competencies will certainly lessen the daily burdens of their bosses.
This course helps secretaries to achieve their excellence in their performance, making them into valuable assistants to their bosses. The training helps secretaries to be more capable, independent and representing their bosses impressively.
14 Hours, 2 Days.
Ms. Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service
& sales expert and an author of several quality books (Customer Service Excellence, Sell Like A Superstar, The Complete Salesmaster, Winning Public Speaking & Presentation Skills,
Business English Communication, Guide To Telemarketing, Stress Management, Back To Basics For Good English Grammar).
She has with her more than 25 years of vast working experience in many industries, especially the financial, service, construction, advertising, hospitality and training sectors. She had worked in many leading public listed and multinational companies. During her exposure, she has acquired no less than 15 years’ experience in training and development of employees and agents. She had worked in many industries before, including Banking, Insurance, Investment, Advertising, Hospitality, Construction, Education, etc.
Her wide exposure in Sales Management, Customer Focus Management, People Management & Business English Communication not only made her a successful sales achiever but also an excellent trainer, mentor ,motivator and public speaker in these fields. Her vast experience in many fields and her professional qualifications have given her an extra edge in writing several comprehensive books to share her knowledge. Her books include 8 personal development books and 2 real life story books. Furthermore, she is also a much sought after and successful English Language trainer for big conglomerates.
She is also a seasoned professional trainer for public and in house programmes on People Skills, Leadership, Marketing, Sales, Telemarketing & Telesales , Customer Service, Telephone Techniques, Communication Skills, Public Speaking & Presentation Skills, Business English Communication , English Conversation & Business Writing and Debt Collection Skills. Her participants included those from large Multinational Companies, leading Conglomerates, Financial & Service sectors, Oil & Gas, FMCG, Manufacturing , Construction, Ministries , Bank Negara, GLCs, SMIs, SMEs, Universities, etc. She is also an approved PSMB trainer ( TTT Exempted). She travels widely and offers training locally and abroad.
A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “ keep learning” habit for personal development.
“Knowledge is no power but Application is“