ACHIEVING SECRETARIAL EXCELLENCE ( 2 DAYS)
By Ms. Carol Chiam - 9 & 10 November 2017
Kuala Lumpur
(100% Claimable From HRDF/PSMB)
INTRODUCTION

Every organisation needs effective secretaries to assist bosses in their daily workloads and personal tasks.

The market challenges these days require super secretaries and not ordinary assistants to provide supporting services to bosses.

Bosses need these assistants to restore balance and ease work pressure. Simply hiring an assistant may not meet a boss’s work expectation . Every boss needs an effective and intelligent secretary to take over his routine tasks and share his work load. A smart secretary knows how to manage herself as well as manage her own boss. A lousy secretary on the other hand will bring ill effects to the boss.

Secretaries need to upgrade themselves to stay competitive in order to help bosses achieve their goals. Achieving secretarial excellence is a must do commitment for all these valuable assistants to bosses.

Continuous improvement is necessary this competitive market. Regular trainings of these assistants sharpen their secretarial skills and subsequently improve their work effectiveness.Their competencies will certainly lessen the daily burdens of their bosses.

This course helps secretaries to achieve their excellence in their performance, making them into valuable assistants to their bosses. The training helps secretaries to be more capable, independent and representing their bosses impressively.

COURSE OBJECTIVES:
  • To enhance the competencies of secretaries for maximum work effectiveness
  • To equip these important assistants with good business skills to lessen bosses’ work burden
  • To be important assistants and team players, not ordinary subordinates
  • To produce a team of effective and intelligent secretaries to meet market needs
  • To raise ability in helping bosses to achieve company’s objectives
KEY BENEFITS:
  • Ability To Ease Work Pressure And Restore Balance
  • Capability To Lessen Boss’s Burden With Good Business Skills
  • Raising Confidence For Maximum Work Effectiveness
  • Representing The Boss Effectively
  • Transforming Mindset For Career Advancement
  • Managing Self And Boss In Time Management And Organising Schedules
  • Helping Boss To Achieve Company’s Objectives Confidently
FOR WHOM
  • Secretaries,Personal Assistants and Administrative Assistants.
  • Level of understanding : Intermediate
  • A good refresher course for senior secretaries, senior personal assistants and administrators
METHODOLOGY
  • Full participation is needed in this much energised training.
  • Interactive lectures, role plays, individual and team activities will be included
  • Power point presentation, flip charts and white boards will be used to make the training more interesting.
DURATION

14 Hours, 2 Days.

COURSE OUTLINES :-
  1. KNOWING YOUR ROLE & RESPONSIBILITIES
    • Supportive Role
    • Helping Boss To Achieve His Goals
    • Good Representative Of The Boss
  2. STAYING COMPETITIVE
    • Right Mindset
    • Competencies
    • Knowledge
    • Professionalism and Good Work Ethics
  3. BUSINESS COMMUNICATION SKILLS
    • Mastering Courteous and Smart Speaking Skills
    • Developing People Skills
    • Upgrading Business Writing Skills
  4. MANAGING MEETINGS AND WRITING EFFECTIVE NOTES & MINUTES
    • Note Taking Tips :
      • Need to Know Facts
      • Nice To Know Facts
    • Writing Clear Agenda & Accurate Minutes
      • Planning
      • Know How : Contents & Grammar
      • Distribution
    • Managing meetings well
  5. COMMUNICATING CONFIDENTLY
    • Be An Attentive Listener
    • Be A Good Representative : courteous and polite
    • Great Communicator : impress and convince
    • Trouble Shooter with great interpersonal skills
  6. MULTI TASKING SMARTLY
    • Learn the keys in smart multi tasking
    • Importance of to do list
    • Making use of waiting period
  7. WORK MORE WITH LESS TIME
    • Getting rid of distractions and interruptions
    • Calendaring & traditional to do list
    • Important versus Urgent
  8. ORGANISATIONAL SKILLS
    • Planning your own and boss’s schedules well
    • Rescheduling fast in the event of last minute changes
    • Prioritising intelligently
  9. WRITING EFFECTIVE EMAILS & REPORTS SMARTLY
    • Knowing the email guidelines to avoid causing embarrassment to your boss
    • Learning how to write emails effectively and politely
    • Develop the skills in writing good reports formally and informally
  10. EFFECTIVE PROBLEM SOLVING SKILLS
    • What are the strategies for effective problem solving?
    • Knowing when to consult boss
    • Learn how to solve small issues without bothering bosses
  11. ACCEPT CHANGES
    • Fast Adaptability To Changes In Work
    • Flexible & Accessible
    • Stress Management To Stay Fit
  12. MANAGEMENT SKILLS
    • Managing staff without disturbing boss
    • Motivating employees to minimise staff turnover
    • Team Player
  13. RECRUITMENT SKILLS
    • Learn some smart strategies in helping HR
  14. PERSONALITY GROOMING
    • Carrying well at work : attire and behaviour
    • Representing the boss professionally
  15. KEEP LEARNING
    • Strive for continuous improvement - stay updated
    • Getting prepared for next level of success
Your Trainer

Ms. Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service & sales expert and an author of several quality books (Customer Service Excellence, Sell Like A Superstar, The Complete Salesmaster, Winning Public Speaking & Presentation Skills, Business English Communication, Guide To Telemarketing, Stress Management, Back To Basics For Good English Grammar).

She has with her more than 25 years of vast working experience in many industries, especially the financial, service, construction, advertising, hospitality and training sectors. She had worked in many leading public listed and multinational companies. During her exposure, she has acquired no less than 15 years’ experience in training and development of employees and agents. She had worked in many industries before, including Banking, Insurance, Investment, Advertising, Hospitality, Construction, Education, etc.

Her wide exposure in Sales Management, Customer Focus Management, People Management & Business English Communication not only made her a successful sales achiever but also an excellent trainer, mentor ,motivator and public speaker in these fields. Her vast experience in many fields and her professional qualifications have given her an extra edge in writing several comprehensive books to share her knowledge. Her books include 8 personal development books and 2 real life story books. Furthermore, she is also a much sought after and successful English Language trainer for big conglomerates.

She is also a seasoned professional trainer for public and in house programmes on People Skills, Leadership, Marketing, Sales, Telemarketing & Telesales , Customer Service, Telephone Techniques, Communication Skills, Public Speaking & Presentation Skills, Business English Communication , English Conversation & Business Writing and Debt Collection Skills. Her participants included those from large Multinational Companies, leading Conglomerates, Financial & Service sectors, Oil & Gas, FMCG, Manufacturing , Construction, Ministries , Bank Negara, GLCs, SMIs, SMEs, Universities, etc. She is also an approved PSMB trainer ( TTT Exempted). She travels widely and offers training locally and abroad.

A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “ keep learning” habit for personal development.

“Knowledge is no power but Application is“

Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance and 6% GST)
Early Bird for training in KL : ( Book Before 26 October 2017 )
1 person or more ~ RM 1295 / person
Standard
1 person ~ RM 1395 / person
2 persons or more ~ RM 1295 / person
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance and 6% GST)
Terms & Conditions:
1. Registration & Fees Policy
Registration is confirmed once registration form is received via fax/email/mail. All Payments/Undertaking Letters/Local Order (LO)/Letter of Approval must be made available and presented prior to the course.
2. Cancellation Policy
Any cancellation must be received in writing within 7 working days prior to the event else full payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
3. Disclaimer & Program Changes Policy
Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
Registration:
1. Fax 03-6207 6727
       OR
3. Payment shall be made payable to SCIENTIA TRAINING SDN BHD
Contact Us:
Scientia Training Sdn. Bhd. (1001247-U)
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Max    012 375 2003     max@scientia.com.my
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