English is well accepted internationally.
Most companies in today’s market place use English for effective communication with their employees and customers. The importance of English at the workplace and in business these days cannot be ignored.
There are many types of people at the workplace and business. Some can speak English but some cannot.
Knowing Basic English can help us to communicate better with our colleagues and customers who speak only English.
More and more business organisations are sending their employees to learn English for effective communication at work and with customers.
Knowledge of Basic English at the workplace helps to understand job instructions and company’s objectives better. English speaking customers will be delighted to interact more effectively if the service staff can speak at least Basic English.
This course offers valuable training on basic English communication at the workplace. This training also helps participants to learn about common words and phrases in everyday conversation and meetings.
Most important of all, the 2-day course helps those with fear in speaking basic English. The key benefit is that participants become more confident in basic English communication.
14 Hours, 2 Days.
Ms. Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service
& sales expert and an author of several quality books (Customer Service Excellence, Sell Like A Superstar, The Complete Salesmaster, Winning Public Speaking & Presentation Skills,
Business English Communication, Guide To Telemarketing, Stress Management, Back To Basics For Good English Grammar).
She has with her more than 25 years of vast working experience in many industries, especially the financial, service, construction, advertising, hospitality and training sectors. She had worked in many leading public listed and multinational companies. During her exposure, she has acquired no less than 15 years’ experience in training and development of employees and agents. She had worked in many industries before, including Banking, Insurance, Investment, Advertising, Hospitality, Construction, Education, etc.
Her wide exposure in Sales Management, Customer Focus Management, People Management & Business English Communication not only made her a successful sales achiever but also an excellent trainer, mentor ,motivator and public speaker in these fields. Her vast experience in many fields and her professional qualifications have given her an extra edge in writing several comprehensive books to share her knowledge. Her books include 8 personal development books and 2 real life story books. Furthermore, she is also a much sought after and successful English Language trainer for big conglomerates.
She is also a seasoned professional trainer for public and in house programmes on People Skills, Leadership, Marketing, Sales, Telemarketing & Telesales , Customer Service, Telephone Techniques, Communication Skills, Public Speaking & Presentation Skills, Business English Communication , English Conversation & Business Writing and Debt Collection Skills. Her participants included those from large Multinational Companies, leading Conglomerates, Financial & Service sectors, Oil & Gas, FMCG, Manufacturing , Construction, Ministries , Bank Negara, GLCs, SMIs, SMEs, Universities, etc. She is also an approved PSMB trainer ( TTT Exempted). She travels widely and offers training locally and abroad.
A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “ keep learning” habit for personal development.
“Knowledge is no power but Application is“