BASIC ENGLISH COMMUNICATION AT THE WORKPLACE (2 DAYS)
By Ms. Carol Chiam - 30 & 31 October 2017
Kuala Lumpur
(100% Claimable From HRDF/PSMB)
INTRODUCTION

English is well accepted internationally.

Most companies in today’s market place use English for effective communication with their employees and customers. The importance of English at the workplace and in business these days cannot be ignored.

There are many types of people at the workplace and business. Some can speak English but some cannot. Knowing Basic English can help us to communicate better with our colleagues and customers who speak only English.

More and more business organisations are sending their employees to learn English for effective communication at work and with customers.

Knowledge of Basic English at the workplace helps to understand job instructions and company’s objectives better. English speaking customers will be delighted to interact more effectively if the service staff can speak at least Basic English.

This course offers valuable training on basic English communication at the workplace. This training also helps participants to learn about common words and phrases in everyday conversation and meetings.

Most important of all, the 2-day course helps those with fear in speaking basic English. The key benefit is that participants become more confident in basic English communication.

COURSE OBJECTIVES:
  • To communicate effectively in basic English at the workplace
  • To overcome fear in basic English conversation with others
  • To interact with English speaking staff and customers without fear
  • To respond to others in different situations without hesitation
  • To perform better with less misunderstanding in English
KEY BENEFITS:
  • Able to communicate in Basic English
  • Learn common words and phrases in everyday conversation
  • Raising ability to perform better at work
FOR WHOM
  • Clerks and Executives at work
  • A good refresher course for Managers
  • Level of understanding: Basic English
METHODOLOGY
  • Full participation is required
  • A very interactive training with role plays and team activities
  • Power point presentation with flip charts and boards will be used to make the training more interesting.
DURATION

14 Hours, 2 Days.

COURSE OUTLINES :-
  1. IMPORTANCE OF BASIC ENGLISH COMMUNICATION
    • Defining its role in the workplace
    • Bad impact on our career and work if we are unable to communicate in basic English
  2. COMMON DIFFICULTIES
    • Greeting people
    • Answering telephone calls
    • Face to face encounters with English speaking people
    • Expressing gratitude
    • Right words to use in social interaction
    • Addressing good news and bad news
    • Writing simple English emails
    • Fear of wrong pronunciation
    • Spelling of words
  3. BASIC ENGLISH GRAMMAR
    • Differentiating states of happening with Tenses: Present, Past, Future
    • Subject and Verb agreement
    • Nouns and Pronouns: I, me, we, us, she, her, he, him, they, them
    • Plural and Singular Nouns
    • Adjectives
    • Conjunctions: because, but, however, therefore, and
    • Prepositions: at, in, on
  4. GREETING PEOPLE IN SIMPLE ENGLISH
    • Formal & Informal greetings
    • Introducing yourself
    • Addressing the other party
    • Common vocabulary to use when meeting people
  5. ANSWERING TELEPHONE CALLS
    • Answering: transferring, taking and conveying messages
    • Asking smartly
    • Offering help
    • Common phrases, Examples:
      • How may I help you?
      • May I know to whom I am speaking?
      • Just a moment, please. .
      • How may I help you further?
  6. FACE TO FACE ENCOUNTERS
    • What to say in normal meetings with people?, Examples:
      • How are you?
      • I am fine. What about you?
      • So glad to see you here!
    • Common vocabulary that we often use in office discussions
    • Words that help to delight customers in our encounter with them, Examples:
      • It is our pleasure to serve you
      • Thank you for your support
      • Sure!Your matter is addressed immediately
      • Sorry to hear that, Madam!
    • Learn some positive words that impress
  7. EXPRESSING RATITUDE WITH “THANK YOU”
    • Learn some common examples of expressing your gratitude
    • Add more words to “Thank you”.
  8. SOCIAL INTERACTIONS
    • Speak confidently in functions and gatherings
    • Express without fear in simple English in sad, happy and angry situations, Examples:
      • Do not worry!
      • Congratulations!
      • Sorry, Sir!
      • Why did you do this?
    • Common words in social interactions
    • Apologising for delay, mistakes, etc.
    • Giving suggestions
    • Disagreeing
  9. PRONOUNCING CORRECTLY
    • Impact of vowels and consonants on pronunciation
    • Stress on action words and verbs for effective communication
  10. BASIC ENGLISH FOR SIMPLE EMAIL
    • Simple greetings in email
    • Right format to decide: Formal or informal
    • How to start and end with correct words?
  11. DISCUSSION
Your Trainer

Ms. Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service & sales expert and an author of several quality books (Customer Service Excellence, Sell Like A Superstar, The Complete Salesmaster, Winning Public Speaking & Presentation Skills, Business English Communication, Guide To Telemarketing, Stress Management, Back To Basics For Good English Grammar).

She has with her more than 25 years of vast working experience in many industries, especially the financial, service, construction, advertising, hospitality and training sectors. She had worked in many leading public listed and multinational companies. During her exposure, she has acquired no less than 15 years’ experience in training and development of employees and agents. She had worked in many industries before, including Banking, Insurance, Investment, Advertising, Hospitality, Construction, Education, etc.

Her wide exposure in Sales Management, Customer Focus Management, People Management & Business English Communication not only made her a successful sales achiever but also an excellent trainer, mentor ,motivator and public speaker in these fields. Her vast experience in many fields and her professional qualifications have given her an extra edge in writing several comprehensive books to share her knowledge. Her books include 8 personal development books and 2 real life story books. Furthermore, she is also a much sought after and successful English Language trainer for big conglomerates.

She is also a seasoned professional trainer for public and in house programmes on People Skills, Leadership, Marketing, Sales, Telemarketing & Telesales , Customer Service, Telephone Techniques, Communication Skills, Public Speaking & Presentation Skills, Business English Communication , English Conversation & Business Writing and Debt Collection Skills. Her participants included those from large Multinational Companies, leading Conglomerates, Financial & Service sectors, Oil & Gas, FMCG, Manufacturing , Construction, Ministries , Bank Negara, GLCs, SMIs, SMEs, Universities, etc. She is also an approved PSMB trainer ( TTT Exempted). She travels widely and offers training locally and abroad.

A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “ keep learning” habit for personal development.

“Knowledge is no power but Application is“

Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance and 6% GST)
Early Bird for training in KL : ( Book Before 16 October 2017 )
1 person or more ~ RM 1295 / person
Standard
1 person ~ RM 1395 / person
2 persons or more ~ RM 1295 / person
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance and 6% GST)
Terms & Conditions:
1. Registration & Fees Policy
Registration is confirmed once registration form is received via fax/email/mail. All Payments/Undertaking Letters/Local Order (LO)/Letter of Approval must be made available and presented prior to the course.
2. Cancellation Policy
Any cancellation must be received in writing within 7 working days prior to the event else full payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
3. Disclaimer & Program Changes Policy
Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
Registration:
1. Fax 03-6207 6727
       OR
3. Payment shall be made payable to SCIENTIA TRAINING SDN BHD
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