“In a high-IQ job pool, soft skills like discipline, drive and empathy mark those who emerge as outstanding.”
By Daniel Goleman, Author of Emotional Intelligence, “Why it can Matter more than IQ.”
“In the last decade or so, science has discovered a tremendous amount about the role emotions play in our lives.
Researchers have found that even more than IQ, your emotional awareness and abilities to handle feelings will determine
your success and happiness in all walks of life, including family relationships.”
By John Gottman, Raising an Emotionally Intelligent Child
Emotional intelligence describes the ability to understand one’s own feelings which is vital to being an effective and high-performing member of any team.
It also provides great insight on how emotion influences motivation and behaviour.
The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.
Focusing on managing your emotions under pressure, participants will gain a better understanding of self-management and self-awareness by learning how to manage your emotional brain in your most difficult moments.
This in turn will give them better insight and control over their actions and emotions.
With a greater understanding of emotions participants will experience a positive impact on their professional and personal lives to make their job and career more effective, satisfying, and successful.
During this workshop we look at the all different types of Customer Service that can be delivered by enhancing once Emotional Intelligence.
LECTURE; BUSINESS GAMES; INDIVIDUAL & GROUP ACTIVITIES; FEEDBACK SESSION; ROLE PLAYS; DEMONSTRATION
Highly interactive with active participant engagement throughout the workshop with a 20/80 approach; 20% lecture, 80% practical accompanied by an individually customized training manual.
14 Hours, 2 Days.
Mr. Vigneswaran Applasamy has been involved in lecturing, research, management, sales and training for more than 14 years in the field
of Electrical Engineering, Manufacturing sector, Higher Education, Sales and Marketing. He is a Certified HRDF Trainer.
In addition, he has been accredited by Harisson Assessment in Employee Development, completed Emotional Energy Management Trainer Course and attended Gamification and Behavioural Design workshop by Yu-kai Chou.
Vigneswaran holds a Masters in Electrical Engineering from Universiti Teknologi Malaysia and is a registered member of Board of Engineers Malaysia (BEM).
His professional career begun in Singapore as a Sales Engineer and later ventured into the Higher Education sector in Malaysia.
He has served as a Vice Principal of a college and moved on to lecture and undertake research in a leading private University where he was noted for his publications in the International IEEE Conferences of Power & Energy and Business, Engineering & Industrial Applications.
His articles since have been cited 9 times by other international authors in their respective publications.
This was also the period where he ventured into corporate training as an Associate Trainer for Topesh Consultancy and Training Services PLT beginning 2011. He has since worked with a few other training providers.
He has used his industrial and training expertise to develop soft skills programmes with a 20/80 approach; 20% lecture, 80% practical accompanied by a training manual individually customized for each programme. Each sub-section of a programme is incorporated with as many exercises or activity to enhance the practical understanding of participants.
He has since developed over 30 training programmes in the area of Soft-Skills.
He’s participants include those from Global Enterprise International Malaysia (A Member of Singtel Group), Galeri Petronas, Petron Malaysia Refining & Marketing Bhd, Sarawak SEDC, UMW Holdings Bhd, Bintulu Development Authority, KPJ Healthcare, Coway (M) Sdn Bhd, Lim Kok Wing University, Maxis Customer Service Sdn Bhd, Bursa Malaysia Berhad, Honda Malaysia, Pos Malaysia Berhad, Maybank Berhad, UEM Group Berhad, UEM Sunrise Berhad to name a few.
His pragmatic approach have been well received by various segments of people, owing to his wide exposure to various industries over the years. He is well known for his highly charged, energetic yet humorous training sessions where he never fails to continuously engage with participants throughout.