Develop Successful Skills - The business world is changing at a faster rate than ever before. Good support staff are an organization’s premium. Those that can adapt themselves cope with the increasing changes and acquire relevant new skills will make a positive contribution to meeting the goals and objectives of the organization.
This workshop incorporates experimental learning, mini lectures, short inspirational stories, group discussion role-playing and activities.
MODULE ONE - YOUR ATTITUDE, ROLE, RESPONSIBILITIES AND CHALLENGES
MODULE TWO - MANAGE QUALITY, TIME AND PRIORITIES EFFECTIVELY
MODULE THREE - MANAGEMENT FUNCTIONS AND KEY ELEMENTS
MODULE FOUR - TOOLS FOR COMMUNICATION AND PERSON –TO-PERSON SUCCESS
MODULE FIVE - MANNERS AND ETIQUETTE FOR THE PROFESSIONALS
MODULE SIX - OTHER PRACTICAL ADMINISTRATIVE SKILLS FOR WORKPLACE COMMUNICATION
MODULE SEVEN - BUILDING SELF CONFIDENCE AND PERSONALITY
Ms. Anita Shanmugam has vast experience gained in managing people; she has also developed skills in training over the years. Her clients had benefited immensely from her coaching and mentoring. She started off as a corporate Sales Executive and later held the position of Sales / Marketing Director. Currently she is a trainer for all levels including operations, supervisory and managerial staff, both in Bahasa Malaysia and English. Having more than 15 years of experience in the training arena, she is known to facilitate her programs using very practical hands-on approach, enabling participants to relate to her teachings easier.
She has intense dedication towards improving personal and organizational performances. With a track record in the corporate/private sector Anita brings extensive experience from the corporate world and is now considered amongst the new breed of dynamic “Human Relations Trainers” blending practical concerns. She is also a certified NLP Practioner that believes you need to be able to communicate with and influence yourself, family, friends, colleagues or clients. She believes that professionally everyone needs to understand how important it is to able to make yourself understood and to effectively influence. It’s a real skill to understand and grasp new concepts quickly from others and to be able to communicate at all levels and she dedicates her time now to help others change their life for the better.