By Dr. Thanabalan
9 October 2019, 9:00 am to 5:00 pm
Kuala Lumpur
(100% Claimable From HRDF/PSMB)

Kursus ini bertujuan untuk meningkatkan kemahiran perkeranian dan pentadbiran pejabat dalam sesebuah pejabat dan organisasi. Ia juga berfungsi untuk membina keyakinan dikalangan kerani dan pentadbir pejabat . Adalah amat penting untuk seorang kerani dan pentadbir pejabat sesebuah syarikat berkemahiran dalam aspek pentadbiran dan perhubungan kemanusiaan. Memotivasi dan sikap kerja yang berkesan adalah juga penting untuk peningkatan prestasi seorang kerani dan pentadbir pejabat. Hasilnya adalah prestasi yang cemerlang dengan kerani dan pentadbir pejabat yang cemerlang, sebuah .Syarikat akan berjaya

Pada penghujung kursus, peserta akan dapat ;
  • Mempraktikkan teknik pengurusan masa yang berkesan dan mengurangkan aktiviti pembaziran masa
  • Meningkatkan produktiviti dan Melahirkan perkhidmatan yang berkualiti kepada syarikat anda
  • Mempergunakan teknik komunikasi yang efektif
  • Menjadi serta memainkan Peranan sebagai ahli kumpulan yang aktif dalam organisasi anda.
  • Memberi perkhidmatan yang lebih berkesan kepada pelanggan dalaman dan luaran
  • Pentadbir Pejabat
  • Penolong Pentadbir
  • Pembantu Peribadi
  • Setiausaha Kanan & Kakitangan Sokongan
  • Ketua Kerani , Kerani
  • Pembantu Pentadbiran
  • Para Personel yang terlibat dalam pengurusan pejabat serta tugas-tugas kerani
    • Tugas kakitangan sokongan
    • Memahami 5 keperluan utama di tempat kerja
    • Memahami 5 kepentingan Harapan Organisasi
    • Anjakan paradigma – anjakan ke zon pembangunan
    • Etika kerja yang professional
    • Memahami siapa dia pelanggan - dalaman dan luaran
    • Memahami 7 prinsip psikologi kemanusiaan
    • Memahami 6 prinsip hubungan kemanusiaan
    • Menjalin dan memperteguhkan hubungan
    • Memahami 3 cara kemahiran perhubungan di tempat kerja
    • Mengusasai teknik berkomunikasi
    • Memahami dan menguasai 4 komunikasi bercakap
    • Memahami dan menguasai 5 komunikasi bahasa tubuh
    • Kemahiran komunikasi di tempat kerja
    • Menguasai 5 cara menerima arahan
    • Menguasai 4 cara menerima pendapat
    • Menguasai 4 cara memberi pendapat
    • Menjadi pendengar yang berkesan
    • Teknik menjawab telefon yang baik
    • Mengutamakan kerja dan masa
    • Mengenal pasti kekuatan, kelemahan, peluang dan potensi diri
    • Perancangan dan perlaksanaan tugas
    • Pengurusan pelbagai tugas dan ketua
    • Memahami 3 budaya kerja
    • Kitaran pembangunan organisasi dan anda
    • Membina sikap kerja positif dan motivasi diri
    • Menilai sistem pengurusan pejabat
    • Penggunaan minda yang kreatif dan penyelesaian masalah
    • Bertindak pro-aktif
    • Inovatif terhadap pentadbiran dan pengurusan pejabat
Your Trainer

Dr. V. Thanabalan Velloo Phd, MBA, BSc(Hons) has extensive experience in the field of operations performance improvement particularly in various manufacturing and services industries. He is not only an excellent and resourceful trainer, he is also skilled in management and leadership of organizations. He graduated with an honour’s degree in Management and Biochemistry from University of Science Malaysia in 1987. He started his career in the manufacturing operations as a Production Executive and gradually moved in various managerial positions such as Production Manager Packaging Manager, Planning and Logistics Manager, Sales Manager and Factory Manager. To name a few of the organizations that he has worked for are Carsem semiconductor, Baxter Healthcare, London Rubber Company, Solectron, Mona Industries and Asiatic Dipped Products. This experience has given him a thorough understanding of the opportunities and problems involved with managing work, people and customers.

While working in the manufacturing sector he pursued an MBA program with University Kebangsaan Malaysia, majoring in General Management in 1996. Upon completion of his MBA in 1998 and also due to his passion for training, he switched his career to Training and development. To date he has conducted more than 900 training programs mainly in the area of employee development, customer management and operations management/ improvement. He is a very versatile trainer not only on the topics that he could train but a bilingual trainer as well. His fluency in Bahasa Malaysia has given him a competitive advantage especially in the present workplace condition.

As a corporate trainer he realized a major concern by organizations regarding Transfer of Training which he became interested to explore. He realized that organizations became concerned in sending their employees for trainings, as they don’t seem to transfer their knowledge/skills gained back to the workplace. Due to this he pursued his Ph.D in 2007 in order to identify the barriers to Training Transfer. He completed his Ph.D in 2013. Besides trainings, he also lectures part time in various higher learning institutions for their Degree and Masters programs. To name a few are University of Malaya, University Sedaya International and University Putra Malaysia.

To date he has conducted many public and in-house trainings in many business areas for government organizations and private sectors such as Ministry of Defence, TLDM, UMW, Titan Group, CS Metal Industries, Sharp Roxy, Petronas, ShinEtsu Sdn. Bhd., Triplus Industry, Metrod Sdn. Bhd., Shinko Electronics, Green Riverwood, Omron Malaysia Sdn. Bhd., Hap Seng Consolidated Bhd., YTY Industry, Maruyama Sdn. Bhd,Top Glove etc. .He has provided quality trainings to more than 5000 clients over the past ten years.

He is a certified trainer with PSMB and to date has also conducted TNA projects and Train the Trainer programs for several companies. He is also a certified business coach representing University Malaya in coaching programs. Participants receive enhance benefits and impactful results from his training programs because of his vast industrial exposure in various areas. He empowers people to increase their limits, level of commitment, higher level of performance of the individual, team and the organization in achieving organizational goals.

Course Fee
(Course fee is inclusive of 2 tea breaks, lunch, course material,Certificate of Attendance)
1 person ~ RM 848 / pax
2 persons or more ~ RM 742 / pax
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance and 6 % Service Tax )
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Any cancellation must be received in writing within 5 working days prior to the event else 30% payment will be imposed. Any no-show by registered delegates will be liable for full payment of the program fees.
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Scientia Training Sdn Bhd reserves the right to amend or cancel the event due to circumstances beyond its control. We reserved the right to modify the advertised topics or course timing whenever necessary.
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